Használati útmutató AudioCodes C470HD

AudioCodes telefon C470HD

Olvassa el alább 📖 a magyar nyelvű használati útmutatót AudioCodes C470HD (127 oldal) a telefon kategóriában. Ezt az útmutatót 8 ember találta hasznosnak és 2 felhasználó értékelte átlagosan 4.5 csillagra

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User's and Administrator's Manual
AudioCodes 400HD IP Phone Series
C470HD IP Phone
Microsoft Teams Application
Version 1.14
Notice C470HD | Users & Administrator's Manual
Notice
Information contained in this document is believed to be accurate and reliable at the time
of printing. However, due to ongoing product improvements and revisions, AudioCodes
cannot guarantee accuracy of printed material after the Date Published nor can it accept
responsibility for errors or omissions. Updates to this document can be downloaded
from https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: November-02-2021
WEEE EU Directive
PursuanttotheWEEEEUDirective,electronicandelectricalwastemustnotbedisposedofwith
unsortedwaste.Pleasecontactyourlocalrecyclingauthorityfordisposalofthisproduct.
Customer Support
Customer technical support and services are provided by AudioCodes or by anauthorized
AudioCodes  Service  Partner.  For  more  information on  how  to  buy  technical  support for
AudioCodes  products  and  for  contact  information,  please  visit  our  website  at 
https://www.audiocodes.com/services-support/maintenance-and-support.
Documentation Feedback
AudioCodes  continually  strives to produce  high quality documentation.  If you  have any
comments(suggestionsorerrors)regardingthisdocument,pleasefillouttheDocumentation
Feedbackformonourwebsiteat .https://online.audiocodes.com/documentation-feedback
Stay in the Loop with AudioCodes
Related Documentation
Document Name
C470HDIPPhoneforMicrosoftTeamsQuickGuide
C470HDIPPhoneforMicrosoftTeamsReleaseNotes
https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams
- ii -
Content C470HD | Users & Administrator's Manual
Table of Contents
1 Overview 1
Specifications 1
Allowing URLs, Ports (Security) 4
Security Guidelines for Android-based Native Teams Devices 4
Android-Level Security Hardening 5
Google Play Services 6
Running Android in Kiosk Mode 6
Screen Lock 6
AudioCodes Private Key 6
Android Debug Bridge (ADB) 6
App Signing 7
Web Browser 7
Remote Configuration Management 7
AudioCodes Device Manager Validation 7
Sandboxing 7
Device File System 8
Keystore 8
Device Certificate 8
Data Protection 8
Debugging Interface 8
Android Security Updates 8
AudioCodes Root CA Certificate 9
2 Setting up the Phone 11
Unpacking 11
Device Description 12
Front View 12
Rear View 15
Cabling 16
Mounting the Phone 16
Before Using AudioCodes Devices 16
3 Starting up 17
Configuring Device Settings 17
Restoring the Phone to Default Settings 30
Performing a Hard Restore 30
Performing a Soft Restore 30
Recovery Mode 31
Locking and Unlocking the Phone 32
Automatic Lock 32
Unlock 32
4 Teams Application 35
Signing In 35
- iii -
Content C470HD | Users & Administrator's Manual
Multi-Cloud Sign-in 41
Remote Provisioning and Sign-in from Teams Admin Center 42
Getting Acquainted with the Phone Screen 46
Enabling Google Talkback 48
Opting in or out of Call Queues 51
Setting Status 51
Hot Desking 52
Changing Presence Status 53
Configuring Teams Application Settings 55
Setting up a Meeting 57
Using the People Screen 58
Accessing Voicemail 59
Using Audio Devices 60
Transferring Calls and Meetings across Devices 60
Signing Out 61
5 Performing Teams Call Operations 63
Making a Call 63
Dialing a Missed Call 64
Select to Dial 64
Making an Emergency Call 64
Answering Calls 66
Ending an Established Call 66
Managing Calls 66
Parking a Call 67
Managing Teams Meetings 67
Using Live Captions 69
Raising a Hand During a Meeting 70
Reacting During a Meeting 70
Transferring a Call to Frequent Contacts 71
Transferring a Call to Work Voicemail 71
Viewing and Playing Voicemail Messages 71
Rejecting an Incoming Call, Sending it Directly to Voicemail 72
Adjusting Volume 73
Adjusting Ring Volume 73
Adjusting Tones Volume 73
Adjusting Handset Volume 73
Adjusting Speaker Volume 74
Adjusting Headset Volume 74
Viewing and Joining Meetings 74
Better Together over Bluetooth 75
6 Performing Administrator-Related Operations 79
Updating Phone Firmware Manually 79
Downloading 802.1x Certificates 82
- iv -
Content C470HD | Users & Administrator's Manual
AudioCodes Teams IP Phone Utility 82
Manually Performing Recovery Operations 83
Removing Devices from Intune Management 84
Updating Microsoft Teams Devices Remotely 91
Applying Firmware to a Phone from a USB Disk 92
Managing Phones with the Device Manager 92
Configuring a Periodic Provisioning Cycle 93
Configuring TimeZone and Daylight Savings 94
Managing Devices with HTTPS 95
Supported Parameters 95
7 Troubleshooting 97
DSCP 97
Users 98
Network Administrators 99
Teams IP Phone Utility 99
Capturing the Phone Screen 101
Running Tcpdump 103
Getting Information about Phones 104
Remote Logging (Syslog) 106
Getting Diagnostics 107
Getting a Bug Report 110
Activating DSP Recording 111
Deactivating DSP Recording 112
SSH 113
Getting the Phone IP Address 113
Installing the Teams APK (or Any Other APK) using SSH 113
Microsoft Admin Center 114
Collecting Logs 114
Getting Company Portal Logs 116
Getting Logs via the Phone 116
Getting Logs using UUID 117
Getting Audio Debug Recording Logs 119
Collecting Media Logs (*.blog) from the Phone 120
- v -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
1 Overview
TheAudioCodesMicrosoftTeams-nativeC470HDIPphoneisafeature-rich,executivehigh-end
businessphoneforMicrosoftTeams.AnativeMicrosoftTeamsTotalTouchhigh-endbusiness
phone,itfeaturesalargecolortouchscreenandfullUCintegration.Thephoneisequipped
withalarge,singlesurface,fulltouchinterface,incorporatinganexceptionallysharp5.5"color
touchscreen,withoptionalsupportforWi-FiandBluetooth.
AudioCodesIPphonescanbeofferedaspartofitsManagedIPPhonessolution,whichdefines
theIPphoneasanIT-managedentityanddeliversuniqueandcompletelifecyclemanagement
ofend-userdesktopdevices.
C470HDFeatures:
■
■
■
■■ NativesupportforMicrosoftTeams
■
■
■
■■ Graphicalportrait5.5”colortouchscreen(1280x720)withmulti-lingualsupport
■
■
■
■■ GbEsupport
■
■
■
■■ USBheadsetsupport
■
■
■
■■ Bluetooth5.0support
400HDIPPhoneSeriesHighlights:
■
■
■
■■ Superiorvoicequality
■
■
■
■■ Fullduplexspeakerphone
■
■
■
■■ Robustsecuritymechanisms
■
■
■
■■ PoEorexternalpowersupply
■
■
■
■■ CentralizedmanagementsupportedbyAudioCodesDeviceManager(availablefor
downloadfreeofcharge)
Specifications
ThefollowingtablesummarizesthesoftwarespecificationsoftheAudioCodesIPphonesfor
MicrosoftTeams.
Table 1-1: Software Specifications
Feature Details
Media
Processing
■
■
■
■■ VoiceCoders:G.711,G.729,G.722,SILKOpus
■
■
■
■■ AcousticEchoCancelation:G.168-2004compliant,64-msectail
length
■
■
■
■■ Ambientnoiseblock
■
■
■
■■ AdaptiveJitterBuffer
- 1 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
Feature Details
■
■
■
■■ VoiceActivityDetection
■
■
■
■■ ComfortNoiseGeneration
■
■
■
■■ PacketLostConcealment
■
■
■
■■ RTP/RTCPPacketization(RFC3550,RFC3551),SRTP(RFC3711)
Microsoft
Teamsphones
featureset
■
■
■
■■ Authentication(Signinwithusercredentials;Signinusing
PC/Smartphone;ModernAuthentication;Phonelock/unlock)
■
■
■
■■ Calling(Incoming/OutgoingP2Pcalls;In-callcontrolsviaUI(Mute,
hold/resume,transfer,endcall);PSTNcalls;VisualVoicemail;911
support
■
■
■
■■ CalendarandPresence(roadmapfeature)(CalendarAccessand
MeetingDetails;PresenceIntegration;ExchangeCalendar
Integration;ContactPictureIntegration;CorporateDirectory
Access)
■
■
■
■■ Meetings(roadmapfeature)(One-clickJoinforMeetings;Join
SkypeforBusinessmeetings;MeetingCallcontrols[Mute/unmute,
hold/resume,hangup,add/removeparticipant];MeetingDetails.
Seealso .here
Configuration
and
Management
■
■
■
■■ MicrosoftTeams&SkypeforBusinessAdminCenter(Provisioning
andLogging)
■
■
■
■■ AudioCodesDeviceManagementandAudioCodesRedirectServer
formonitoring,upgradingandconfiguring
Debugging
Tools
■
■
■
■■ AudioCodes'TeamsIPPhoneUtility(see onTeamsIPPhoneUtility
page99)
■
■
■
■■ LoguploadtoMicrosoftserver(certificationfor3rdpartySkypefor
Businessclients)
■
■
■
■■ RemoteloggingviaSyslog
■
■
■
■■ SSHAccess
■
■
■
■■ Capturingthephonescreen
■
■
■
■■ TCPdump
■
■
■
■■ CompanyPortal(Intune)logs
■
■
■
■■ AudioDebugrecordinglogs
■
■
■
■■ EchoCanceler(EC)debugrecording
■
■
■
■■ Medialogs(*.blog)
- 2 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
Feature Details
■
■
■
■■ Portmirroringnetworkmonitoring(C450HD)
■
■
■
■■ RemotePacketCapturenetworksnifferapplication
Localization
Support
■
■
■
■■ Multi-lingualsupport;thelanguagepacklistisnotyetfinalandis
subjecttomodification.
Hardware Graphicalportrait5.5"colortouchscreen,1280x720resolution,
■
■
■
■■
withmulti-lingualsupport
■
■
■
■■ Wiredconnectivity:
✔
✔
✔
✔✔ TwoRJ-45[GigabitEthernet(GbE)](10/100/1000BaseT
Ethernet)ports:LANandPCport
✔
✔
✔
✔✔ USBportforUSBheadset
✔
✔
✔
✔✔ RJ-11interface
■
■
■
■■ Wirelessconnectivity:
✔
✔
✔
✔✔ Dualband2.4GHz/5GHz,802.11b/g/nWi-Fisupport
✔
✔
✔
✔✔ Wi-Fisupportedprotocols:WEP,WPA-PSK/WPA2-PSKand
WPA/WPA2Enterprise(802.1X)PEAPonly
■
■
■
■■ Bluetoothsupport;integrated;optional
■
■
■
■■ Power:
✔
✔
✔
✔✔ DCjackadapter12V
✔
✔
✔
✔✔ PowersupplyAC100~240V
✔
✔
✔
✔✔ PoEClass3:IEEE802.3af(optional)
■
■
■
■■ Keys:
✔
✔
✔
✔✔ Hold
✔
✔
✔
✔✔ Mute
✔
✔
✔
✔✔ Transfer
✔
✔
✔
✔✔ Volume
✔
✔
✔
✔✔ Headset(includingLED)
✔
✔
✔
✔✔ Speaker(includingLED)
✔
✔
✔
✔✔ Back
✔
✔
✔
✔✔ Home
- 3 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
Allowing URLs, Ports (Security)
ThissectionshowsnetworkadministratorswhichURLs/PortstoallowwhendeployingTeams
phones(security).
Fromthedevicepointofview,thefollowingtablesummariestheportsthephoneuses.See
alsoMicrosoft'sguidetotheportsthephoneuses.
Table 1-2: URLs / Ports to Allow when Deploying Teams Phones (Security)
Server Role Service Name Port Protocol Notes
DNSServer All 53 DNS -
AudioCodes
Device
Manager
AudioCodes
DM
443 HTTPS AudioCodesdevice
managementserver
AudioCodes
Redirect
service
AudioCodes
DM
443 HTTPS AudioCodesredirectservice
redirect.audiocodes.com
NTP
timeserver
AndroidNTP 123 UDP -
TimeZone
Database
TimeZones 443 HTTPS TimeZoneDatabase(often
calledtzorzoneinfo)
Microsoft
AppsArtifacts
server
Package
manager
- - Microsoftwillberequestedfor
theprotocolandportand
FQDN.TheseURLsare
providedbytheAdminagent.
Security Guidelines for Android-based Native Teams Devices
AudioCodes'Android-basedNativeTeamsdevicesarepurpose-builtandcustomizedfor
MicrosoftTeamscallingandmeeting.CustomersmightperceiveAndroid-basedproductsasvul-
nerabletosecurityissuesbutsecurityis ofanissueondevicespurpose-builtandcus-less
tomizedforMicrosoftTeamscallingandmeeting.Securityisinfact onthesedevicesenhanced
as part of their default use.
Whenanalyzingdevicesecurity,twolevelsmustbeaddressed:
■
■
■
■■ AuthenticationandsecuritywithrespecttoTeamsconnectivityanduse
■
■
■
■■ Androidlevel/systemofthedevice
AudioCodesrecommendsthefollowing:
- 4 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
■
■
■
■■ Usethesign-inmode .Inthismode,usersdonottypetheSign-in with other device option
passwordonthedevicebutinsteadobtainacodeontheirPC/laptoptobeusedtosign-in;
thephoneobtainsaprivatetokenthatenablesittoaccessTeamscloud;thistoken,unlike
apassword,allowsonlythatdevicewhichobtainedittoreuseit.Thetokenisstoredonthe
securedfilesystem.
■
■
■
■■ LeverageMulti-Factor-authentication(MFA)toimprovesign-insecurity.
■
■
■
■■ Reducetheexpirationtimeofthesign-infordeviceswhichareconnectedremotely
(outsidetheorganization'snetwork)versusdevicesinsidetheorganization'spremises.
AudioCodesrecommendsvisitingMicrosoft'stechnicalpagesformoresecurityguidelinesand
policiesforMicrosoftTeamsadoption:
■
■
■
■■ Overviewofsecurityandcompliance-MicrosoftTeams|MicrosoftDocs
■
■
■
■■ IdentitymodelsandauthenticationforMicrosoftTeams-MicrosoftTeams|Microsoft
Docs
■
■
■
■■ SignintoMicrosoftTeams-MicrosoftTeams|MicrosoftDocs
Android-Level Security Hardening
Major  Android- level  system- level  developments  have  been  incorporated  into  AudioCodes' 
NativeTeamsdevicestoimprovesecurity:
■
■
■
■■ See onthenextpageGooglePlayServices
■
■
■
■■ See onthenextpageRunningAndroidinKioskMode
■
■
■
■■ See onthenextpageScreenLock
■
■
■
■■ See onthenextpageAudioCodesPrivateKey
■
■
■
■■ See onthenextpageAndroidDebugBridge(ADB)
■
■
■
■■ See onpage7AppSigning
■
■
■
■■ See onpage7WebBrowser
■
■
■
■■ See onpage7RemoteConfigurationManagement
■
■
■
■■ See onpage7AudioCodesDeviceManagerValidation
■
■
■
■■ See onpage7Sandboxing
■
■
■
■■ See onpage8DeviceFileSystem
■
■
■
■■ See onpage8Keystore
■
■
■
■■ See onpage8DeviceCertificate
■
■
■
■■ See onpage8DataProtection
■
■
■
■■ See onpage8DebuggingInterface
■
■
■
■■ See onpage8AndroidSecurityUpdates
- 5 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
Google Play Services
GogglePlayserviceswereremovedfromtheAudioCodesNativeTeamsdevicesoftware.Access
toanyGooglestoreorPlayserviceisnotallowed.
■
■
■
■■ UpdatingtheAudioCodesNativeTeamsdevice'sAndroidsoftwareandapplicationis
performedviaspecialsoftwarecomponentsthateitherconnecttotheTeamsAdmin
CenterortoAudioCodes'DeviceManageroverasecuredchannel.
Running Android in Kiosk Mode
AndroidKioskLockdownsoftware'locksdown'Androiddevicestoonlyallowessentialappsby
disablingaccesstotheHome/Launcher.UsingAndroidKioskLockdownsoftware,Android
devicescanbeconvertedintopublickioskterminalsorsecuredworkdevices.
■
■
■
■■ OnlyspecificMicrosoftappsandAudioCodes-signedappsthatwerecertifiedandapproved
inthecertificationprocesscanruninKioskmode;evenifamalicioususermanagesto
installanewunauthorizedapponthefilesystem,thelauncherontheAudioCodesNative
Teamsdevicewillonlyrunthosespecificapprovedappsandthiscannotbechangedinrun
time(onlywithanewsoftwarecodeprovidedbyAudioCodes).
Screen Lock
AudioCodes  Native  Teams  devices  use  a screen  lock  mechanism  to  prevent  any  malicious 
user/users  from  gaining  access  to  Calendar  information  and  /  or  Active  Directory  list  of
employeesand/ortriggeringunauthorizedTeamscallsfromthedevice.Afterenablingscreen
lock,thedeviceautomaticallylocksafterapreconfiguredperiod;acodeisrequiredtounlock
thedeviceandresumefulloperation.
AudioCodes Private Key
ThesystemsoftwareonAudioCodesNativeTeamsdevicesissignedwithAudioCodes'private
key.Userscanreplacethecompletesoftwareonlywithnewsoftwarethatisalsosignedby
AudioCodes'privatekey.
Thispreventsusersfromreplacingthecompleteover-the-air(OTA)packageofthedevicewith
anynewsystemsoftware,unlessthesoftwareisfullysignedbyAudioCodes.
Android Debug Bridge (ADB)
The device does not allow access to ADB.
AudioCodesdisabledtheAndroidDebugBridge(ADB)applicationandkeepstheTeamsapp
runninginthefrontallthetime.Asaresult,it'simpossibletoinstallotherappsfromunknown
sources,andtosideloadapps.
- 6 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
App Signing
Android  requires  all  apps  to  be  digitally- signed  with  a  developer  key  before  installation;
currently,theAudioCodesNativeTeamsdevicesverifythatappsaresignedbyMicrosoft.
Appsigningpreventsmalicioususer/usersfromreplacingaMicrosoft-signedappwithanapp
that"pretends"tobeMicrosoftbutwhichlackstheprivatekeythatisknownonlytoMicrosoft.
Web Browser
TheAudioCodesNativeTeamsdevicedoesnotincludeaWebbrowser.Userscannotbrowseto
thepublicinternetorinternalintranet.AllWebservicesarecustomizedtoconnecttoOffice
365  services  and AudioCodes'  managed  services  such  as  the  One Voice  Operations  Center 
(OVOC).
WithoutaWebbrowser,malicioususer/userswillnotbeabletoaccessthedeviceandbrowse
fromitasatrusteddeviceintothecustomernetwork.
Remote Configuration Management
AudioCodesNativeTeamsdevicesdonothaveanembeddedWebserver.Configurationand
managementareperformedusingoneofthefollowingremoteinterfaces:
■
■
■
■■ MicrosoftTeamsAdminCenter(forNativeTeamsdevices)overHTTPSprotocols,enabled
afterasuccessfulsign-inauthenticationprocess.
■
■
■
■■ AudioCodesDeviceManager(partofAudioCodes'OVOCsuite)overHTTPS.
■
■
■
■■ DebugginginterfaceoverSSH.NotethatSSHmustbedisabledbydefaultandenabledonly
perspecificcasefordebuggingpurposesonly.
AudioCodes Device Manager Validation
TheAudioCodesNativeTeamsdevicesvalidatetheAudioCodesDeviceManageridentityusinga
knownRootCA:
■
■
■
■■ ThedeviceisshippedwithknownRootCAsinstalled.See AudioCodesRootCACertificate
onpage9.
■
■
■
■■ Fortheinitialconnection,theAudioCodesDeviceManageraccessesdevicesusingaknown
CA.
■
■
■
■■ Onceasuccessfulsecuredconnectionhasbeenestablishedbetweenthedeviceandthe
DeviceManager,theusercanreplacetheRootCAontheDeviceManagerandonthe
phone,andre-establishtheconnectionleveraginganyPrivateRootCA.
Sandboxing
AudioCodesNativeTeamsdevicesuseAndroidApplicationSandboxsothateachapplication
canaccessitsowndataandisisolatedfromotherapplications.Thispreventsamaliciousapp
fromaccessingthecodeorthedataofotherapplicationsinthesystem.
- 7 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
Device File System
TheAudioCodesNativeTeamsdevice'sfilesystemisencryptedontheC470HD,C435HDand
C450HD-DBWdevices.CustomersmayenforceapolicyofdeviceencryptionviaMicrosoft's
cloud-basedIntuneservice.
Keystore
WithAudioCodesNativeTeamsdevices,thecertificatekeysareencryptedonthedevicefile
system.
Device Certificate
AudioCodesNative Teams devicesare shipped witha  uniquecertificate which is signedby 
AudioCodesRootCA.Networkadministratorscaninstallathird-partycertificateontheTeams
phone  in  the  customer’s  trusted  environment.  Network  administrators  should  follow  the 
followingguidelineswhenreplacingtheexistingtrustedCAs:
■
■
■
■■ ThedevicecertificateURLwillonlybevalidifnoSCEPserverURLispresent
■
■
■
■■ Usethefollowingtwoparameterstosetthedevicecertificateinthephone'sconfiguration
file:
●security/device_certificate_url=http://<server-ip>/device.crt
●security/device_private_key_url=http://<server-ip>/device.key
Data Protection
AudioCodesNativeTeamsdevicesrunAndroidwhichhasintegralproceduresforprotectingand
securinguserdata.
Debugging Interface
■
■
■
■■ TheAudioCodesNativeTeamsdevicesleverageSSHasadebugginginterface.
■
■
■
■■ AudioCodesrecommendsthatcustomersdisableSSHondevicesviaAudioCodes'Device
Manager(OVOC).
■
■
■
■■ AudioCodesrecommendschangingtheAdminpasswordfromthedefault,viatheTeams
AdminCenterorAudioCodes'DeviceManager(OVOC).
■
■
■
■■ Whenadevice-ormultipledevices-needstobedebugged,userscanenableSSHonit/
them,accessSSHwiththenewAdminpasswordforthedebuggingphase,anddisableSSH
oncedebuggingisfinished.
Android Security Updates
AudioCodesregularlyadoptsandintegratesAndroidsecurityupdates.
Forreference,see .here
- 8 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
AudioCodes Root CA Certificate
ThefollowingfigureshowstheAudioCodesRootCACertificate.
-----BEGIN CERTIFICATE-----
MIIDMTCCAhmgAwIBAgIBATANBgkqhkiG9w0BAQsFADAfMQwwCgYDVQQKE
wNBQ0wx
DzANBgNVBAMTBlJvb3RDQTAeFw0wMDAxMDEwMDAwMDBaFw0zMDAxMD
EwMDAwMDBa
MB8xDDAKBgNVBAoTA0FDTDEPMA0GA1UEAxMGUm9vdENBMIIBIjANBgkqh
kiG9w0B
AQEFAAOCAQ8AMIIBCgKCAQEA6GK495KUCXAm/UE17G4/cjnZN4LNaxYEYz
bfZL0a
- 9 -
CHAPTER1 Overview C470HD | Users & Administrator's Manual
EhgSKYt/LQ+iUcDhojsneusNgrcGkpwKklKsGsvGWmSRNULV01CW+TX2VJN7
3+hh
V0uzhyOIYAUhbDaoqNM6Kp5b7sJ1ew4Ig9kfd/ma9Czl5koESLlw/inLj/r+rD96
mUcPElWrKspv7Qy4I14fsK/yMArixRopTL1munVVPpSFM9Jh8IY3JHyr5CQJXKK
s
EhGAJsnHaRqsR2Su3X/WtslgEF+cvP34pxhlhFL29nMfnaFATSS3rgGaFlSvl1ZS
esLMqkWjp9cqGYrvt7K61sYnvMMb+o/KbWqVokXb+Fr7bwIDAQABo3gwdjAMB
gNV
HRMEBTADAQH/MB0GA1UdDgQWBBQDXySn9hz15lDraZ+iXddZGReB+zBHB
gNVHSME
QDA+gBQDXySn9hz15lDraZ+iXddZGReB+6EjpCEwHzEMMAoGA1UEChMDQU
NMMQ8w
DQYDVQQDEwZSb290Q0GCAQEwDQYJKoZIhvcNAQELBQADggEBAI0rUywo
mmWWJnH3
JOfKiS3+VnX5hJITZymvWanMXUz/6FonHccPXEBYTrUYwhiWx3dwELAFXDFK
kxMp
0KKWZ4F39cAOLRjqhzya+xUeeJ9HQZCXYAJ6XgvTfN2BtyZk9Ma8WG+H1hNv
vTZY
QLbWsjQdu4eFniEufeYDke1jQ6800LwMlFlc59hMQCeJTenRx4HdJbJV86k1gBU
E
A7fJT1ePrRnXNDRz6QtADWoX3OmN7Meqen/roTwvLpEP22nYwvB28dq3JetlQ
Kwu
XC4gwI/o8K2wo3pySLU9Y/vanxXCr0/en5l3RDz1YpYWmQwHA8jJIu8rxdhr+VNQ
Zv6R/Ys=
-----END CERTIFICATE----
- 10 -
CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
2 Setting up the Phone
Unpacking
When  unpacking,  make  sure  the  items  listed  in  the  phone's   are  present  and Quick Guide
undamaged.
Ifanythingappearstobemissingorbroken,contactthedistributorfromwhomyoupurchased
thephoneforassistance.
Fordetailedinformation,seethephone's shippedwiththedeviceoravailablefromQuick Guide
AudioCodes.
- 11 -
CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Device Description
Use  the  following  graphics  to  identify  and  familiarize  yourself  with  the  device's  hardware 
functions.
Front View
Thefrontviewofthephoneisshowninthefigureanddescribedinthetable.
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1RingLED Indicatesphonestatus:
■
■
■
■■ Green:Idlestate
- 12 -
CHAPTER2 Setting up the Phone C470HD | Users & Administrator's Manual
Item # Label/Name Description
■
■
■
■■ Flashingred:Incomingcall(ringing)
■
■
■
■■ Red:Answeredcall
2TFTtouch
screen
ThinFilmTransistortouchscreen,atypeofLCD(LiquidCrystal
Display)interactivescreenwhichdisplayscallinginformation
andletsyouconfigurephonefeaturesbytouchingtheglass.
3Home Touchthekeytoreturntothephone'shome(idle)screen
■
■
■
■■
fromanyscreen.
■
■
■
■■ Long-pressthekeytoopenthedeviceSettingsscreen.
■
■
■
■■ Visualindications:
✔
✔
✔
✔✔ Ifthekeyisilluminatedred(constantly,without
flashing),itindicates‘Nonetwork’;touchingthekey
thengivestheuserdirectaccesstotheNetwork
menu.
✔
✔
✔
✔✔ Flashingredindicatesasystemalert,forexample,
whenausertriestochargeviathedevice’sUSBport
(seethenoteafterthistable).
✔
✔
✔
✔✔ Flashingyellowindicatesthatthephoneisinthe
processofasoftwareupgrade.
4Hold Touchtoplaceanactivecallonhold.
5Volume Increasesordecreasesthevolumeofthehandset,headset,
speaker,ringtoneorcallprogresstones.SeeAdjusting
Volumeonpage73fordetailedinformation.
6'Back'key Touchtoreturntothepreviousscreen.
7Calltransfer Touchtotransferacalltoathirdparty.
8Speaker Touchtoactivatethespeaker,allowingahands-free
conversation.
9Headset Touchtoactivateacallusinganexternalheadset.
10 Mute Touchtomuteanestablishedcall.
11 USBport ForaUSBheadset.Seealsothenotebelow.
- 13 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
PowerSaving Allowsuserstocontributetopowersavingintheenterprise.
Enablepowersaving
Starttime[Thedeviceconsumesminimalenergybeforetheuser
arrivesattheoffice]
Endtime[Thedeviceconsumesminimalenergyaftertheuserleaves
theoffice]
Debugging Enablesuserstorebootthedevice.
LoginasAdministratorformoredebuggingsettingstobeavailable.
Security Helpssecuretheenterprisetelephonynetworkagainstbreaches.
Screenlock[Thephoneautomaticallylocksafteraconfiguredperiod
tosecureitagainstunwanteduse.Ifleftunattendedfor10minutes
(default),itautomaticallylocksandisinaccessibletoanyonewho
doesn'tknowitslockcode.]
Makepasswordsavailable
Touchscreen Allowsuserstodisablethephone’stouchscreen.
Languages
&input
Allowsuserstocustomizeinputtingtosuitpersonalrequirements.
- 21 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
TogetinformationabouttheAndroidversion,select‘Androidversion’.
Device admin settings
Device
administration
AllowstheusertologinasAdministrator,necessaryforsomeofthe
debuggingoptions.Itispasswordprotected.Defaultpassword:1234
(or1111inearlyversions).AfterlogginginasanAdministrator,the
usercanlogout|changepassword.
Select andthenintheLoginscreenthatopens,selectthe'EnterLogin
password'fieldandusethevirtualkeyboardtoenterthepassword
( or ).Notethatthevirtualkeyboardpopsupforall1234 1111
‘Settings’fieldstoallowinputtingcharactersand/ornumbers.Two
virtualkeyboardtypescanbedisplayed:NumericorQWERTY.
Thevirtualkeyboardisalsodisplayedwhenthenetworkadministrator
needstoenteranIPaddresstodebug,orwhentheyneedtoenter
theirPINlockforthesecuritytab.
- 23 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
Proxy ThephonecanbeconfiguredwithanHTTPProxyserverbyanAdmin
userintwoways:
■
■
■
■■ Manually.TheAdminusercanusethismethodtoconfigureHTTP
proxyserverparametersthroughtheTeamsapplication:
a. LoginasAdministratorandselect .Modify network
b. Selectthe optionandthenconfiguretheproxyhostProxy
nameandport:
■
■
■
■■ Over DHCP with Option 252.It'srecommendedthattheAdmin
userusesthismethodwhenprovisioningmultiplephones.Option
252providesaDHCPclientwithaURLtousetoconfigureitsproxy
settings:
- 25 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
2. Fromthe'EAPmethod'drop-down,selectthemethod:MD5orTLS
(forexample).
3. Enterthisinformation:
✔
✔
✔
✔✔ Identity:UserID
✔
✔
✔
✔✔ Password
✔
✔
✔
✔✔ rootcertificate(notrequiredforeverymethod)
✔
✔
✔
✔✔ clientcertificate(notrequiredforeverymethod)
4. Selectthe softkeySave
VLANSettings Selectthemenuoption .VLAN Settings
Select .VLAN Discovery mode
■
■
■
■■ CiscoDiscoveryProtocol( )isaCiscoproprietaryDataLinkCDP
Layerprotocol
■
■
■
■■ LinkLayerDiscoveryProtocol( )isastandard,layertwoLLDP
discoveryprotocol
Selectthemodeyourequireandthenselect .IfyouselectOK Manual
configuration,thisscreenopens:
- 27 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
Setting Description
RestartTeamsapp
Companyportallogin
DebugRecording(forMedia/DSPdebugging)(seeunderRemote
Logging(Syslog)onpage106formoreinformation)
SwitchtoTeamsCompatible
Factorydatareset(theequivalentofrestoretodefaults;including
logoutanddevicereboot)
ADB(AndroidDebugBridgecommand-linetoolusedtodebugthe
Teamsapp);thesettingisdisabledbydefault.Thedevicedoesnot
allowaccesstoADB.
ScreenCapture.Bydefault,thissettingisenabled.Ifit'sdisabled,the
phonewon'tallowitsscreenstobecaptured.
Restoring the Phone to Default Settings
Userscanrestorethedevicetofactorydefaultsettingsatanytime.Thefeaturecanbeusedifa
userforgetstheirAdminpassword,forexample.Twokindsofrestoreareavailable:
■
■
■
■■ PerformingaHardRestorebelow
■
■
■
■■ PerformingaSoftRestorebelow
Performing a Hard Restore
Youcanrestorethephone’ssettingstotheirdefaultswhenthephoneisupandrunning.
➢
➢
➢
➢➢ To perform a hard restore while the phone is up and running:
1. Long-presstheHOLDkeyonthephone(morethan15seconds);thescreenshownbelowis
displayedandthedeviceperformsarestoretodefaultfactorysettings.
Aftertherestore,thephoneautomaticallyrebootsandgoesthroughtheWizardandsign-
inprocess.
2. Select ;thesign-inscreenisdisplayed(see onpage35formoreinformation).OK SigningIn
Performing a Soft Restore
UsersmustloginasAdministrator( > > andthenusetheSettings Device Administration Login
virtualkeyboardtoenterthedefaultpasswordof )inordertoperformasoftrestore.The1234
softrestoreisthenperformedintheDebuggingscreen.
- 30 -
CHAPTER3 Starting up C470HD | Users & Administrator's Manual
2. Swipeleftorrighttoselecttheoption;thephonerebootsandtheissueisresolved.
Locking and Unlocking the Phone
Asasecurityprecaution,thephonecanbelockedandunlocked.Thefeatureincludes:
■
■
■
■■ Unlock(see below)Unlock
■
■
■
■■ Automaticlock( below)AutomaticLock
Automatic Lock
Userscanlocktheirphonesasasecurityprecaution.Makesurethephoneisconfiguredwith
anyofthelockoptionsbeforeattemptingtolockit.Ifalockoptionisn'tconfigured,thelock
actionwon'twork.
➢
➢
➢
➢➢ To lock the phone:
■
■
■
■■ Selectthebackkey onthephoneforatleastthreesecondsforthedeviceto
automaticallylock.
Unlock
➢
➢
➢
➢➢ To unlock the phone:
1. Whenthescreenshowninthefigurebelowisdisplayed,touchthelockiconandswipeup
- 32 -
CHAPTER4 Teams Application C470HD | Users & Administrator's Manual
2. Openyourbrowserandpointitto asinstructedinthehttps://microsoft.com/devicelogin
precedingscreen.
- 37 -
CHAPTER4 Teams Application C470HD | Users & Administrator's Manual
Figure 4-2: Sign-in from PC / Smart Phone
◆
◆
◆
◆◆ InthebrowseronyourPCorsmartphone,entertheURLindicatedinthe
precedingscreenandtheninthephone’sWebinterfacethatopens,performsign-
in(asnotedpreviously,thisoptionisrecommendedifusingMFA).
LLDP- MED (Link Layer Discovery Protocol – Media Endpoint Discovery) is a
standard link layer protocol used by network devices to advertise their identity,
capabilities, and neighbors on a local area network based on IEEE802 technology,
principally wired Ethernet. Teams devices connected to the network via Ethernet will
dynamically update location information for emergency calling services based on
changes to network attributes including chassis ID and port ID.
Multi-Cloud Sign-in
Forauthenticationintospecializedclouds,userscanchoosethe'Settings'gearicononthesign-
inpagetoseetheoptionsthatareapplicabletotheirtenant.
- 41 -
CHAPTER4 Teams Application C470HD | Users & Administrator's Manual
Remote Provisioning and Sign-in from Teams Admin Center
NetworkadministratorscanremotelyprovisionandsignintoaTeamsdevice.Toprovisiona
deviceremotely,theadminneedstouploadtheMACIDsofthedevicesbeingprovisionedand
createaverificationcode.Theentireprocesscan be completedremotelyfrom the Teams
admincenter.
➢
➢
➢
➢➢ Step 1: Add a device MAC address
Provision the device by imprinting a MAC address on it.
1. SignintotheTeamsadmincenter.
2. Expand .Devices
3. Select fromthe tab.Provision new device Actions
Inthe‘Provisionnewdevices’window,youcaneitheraddtheMACaddressmanuallyorupload
afile.
Manually add a device MAC address
1. Fromthe tab,select .Awaiting Activation Add MAC ID
2. EntertheMACID.
3. Enteralocation,whichhelpstechniciansidentifywheretoinstallthedevices.
4. Select whenfinished.Apply
Upload a file to add a device MAC address
- 42 -
CHAPTER4 Teams Application C470HD | Users & Administrator's Manual
Thetechnicianisthenexpectedtoenterthedevice-specificVerificationcodethatwasprovided
in the Teams admincenter on the phone’s user interface. Once thedevice is provisioned
successfully,thetenantnamewillbeavailableonthesigninpage.
➢
➢
➢
➢➢ Step 4: Sign in remotely
TheprovisioneddeviceappearsintheAwaitingsignintab.Initiatetheremotesign-inprocess
byselectingtheindividualdevice.
1. Selectadevicefromthe tab.Awaiting sign in
2. Followtheinstructionsin ,andthenselect .Sign in a user Close
Thetenantadminisexpectedtocompleteauthenticationonthedevicefromanybrowseror
smartphone.
- 44 -

Termékspecifikációk

Márka: AudioCodes
Kategória: telefon
Modell: C470HD

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