Használati útmutató Chrysler 300C (2010)

Chrysler autó 300C (2010)

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Oldal 1/72

TO OUR CUSTOMERS:

This booklet explains the maintenance schedule, the limited warranties, and optional

service contracts that apply to your new vehicle. It explains exactly what’s covered,

how long each warranty lasts, and what you must do to keep the warranties in force.

Please read the warranties and other information in this booklet carefully.

HIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE

In this booklet, Chrysler Retailer means any authorized retailer who sells and services⬙ ⬙

Chrysler, Jeep

威

or Dodge vehicles.

⬙ ⬙ ⬙ ⬙Chrysler and Chrysler Canada mean Chrysler Canada Inc.

⬙ ⬙Chrysler parts mean Mopar

威

or Autopar™ brand parts designed for Chrysler, Jeep

威

and Dodge

vehicles by Chrysler Group LLC.

Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned subsidiary of Chrysler

Group LLC. Jeep is a registered trademark of Chrysler Group LLC used under licence by Chrysler Canada Inc.

Mopar is a registered trademark of Chrysler Group LLC. Autopar is a registered trademark of Chrysler Canada Inc.

CONTENTS

Warranty Information ...............4

Your rights and responsibilities . . . . . . . . .4

About your warranties. . . . . . . . . . . . . . .6

3/60 Basic Warranty . . . . . . . . . . . . . . . .7

5/100 Powertrain Warranty . . . . . . . . . . . .8

5/100 Diesel Engine Warranty . . . . . . . . . .9

8/160 Hybrid System Warranty . . . . . . . . .9

Corrosion Warranty . . . . . . . . . . . . . . . .9

Emission Warranties . . . . . . . . . . . . . . .10

What is not covered . . . . . . . . . . . . . . .12

How to get service . . . . . . . . . . . . . . . .15

Other things you should know . . . . . . . . .16

Customer Assistance ...............18

Arbitration . . . . . . . . . . . . . . . . . . . . .19

5/100 Roadside Assistance Program .....20

Optional Service Contracts . . . . . . . . . . .24

Maintenance Service Schedule Coupons

WARRANTY

INFORMATION

YOUR RIGHTS AND RESPONSIBILITIES

All of the warranties in this booklet are limited warranties and they give

you specific legal rights. You may also have other rights which vary from

province to province. Some provinces do not allow the exclusion or

limitation of incidental or consequential damages, or limitation of how long

an implied warranty lasts or who is eligible for coverage, so the stated

limitations or exclusions may not apply to you.

The limited warranties in this booklet are the only express warranties made

by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty

or condition of merchantability or fitness for a particular purpose appli-

cable to this vehicle is limited in duration to the duration of these limited

warranties.

Chrysler Canada Inc. shall not be liable for commercial loss, special or

consequential damages resulting from breach of these written warranties or

of any implied warranty or condition.

PERATION AND

AINTENANCE

It is your responsibility under the terms of these warranties to operate and

maintain your vehicle as recommended in the Owner’s Manual. Regular

scheduled maintenance, described in your Owner’s Manual and herein, is

essential to trouble-free operation.

We strongly recommend that you return to your selling retailer for all

service, both during and after the warranty periods. Chrysler Canada

Retailers are best equipped and trained to provide all levels of service and

maintenance for your vehicle.

YOUR RIGHTS AND RESPONSIBILITIES

High-tech diagnostic equipment is sometimes needed to service a vehicle

efficiently and accurately. Chrysler Canada Retailers have unique diagnos-

tic computers and electronic and mechanical tools, specially designed to

service our cars and trucks, and we provide special technical training so

their technicians can render the skilled care your vehicle needs.

ARRANTY SERVICE

Warranty service must be done by an authorized Chrysler or Dodge

Retailer. We recommend that you return to your selling retailer for this

service; however, you may request warranty service for your vehicle from

any Chrysler Retailer. See on page 15.“How to get service”

AME AND ADDRESS CHANGES

The Canadian Motor Vehicle Safety Act requires vehicle manufacturers

to notify owners if the correction of a safety-related defect becomes

necessary. If you change your name or address, or if you are a subsequent

owner of this vehicle, please call the Chrysler Canada Customer Records

Department at 1-800-373-1474. You can also request to have these changes

completed by any authorized Chrysler Canada retailer.

YOUR RIGHTS AND RESPONSIBILITIES

ABOUT YOUR WARRANTIES

ARRANTY START DATE

Time and distance limitations for all warranty coverage are measured from

the vehicle’s warranty start date, which is the date when the vehicle was⬙ ⬙

originally delivered or first used, whichever occurred first.

EHICLES COVERED

The warranties in this booklet cover new vehicles only which are built for

sale in Canada and are registered and normally operated in Canada. The

warranties apply to all owners of the vehicle.

OVERED REPAIRS

The warranties in this booklet cover repairs to factory-installed Chrysler

parts and equipment (that is, Chrysler parts or equipment installed by

Chrysler or by the selling retailer before the vehicle was delivered to the

first owner), if the repairs were necessary because of a defect in material

or workmanship. Covered repairs will be done without charge, using new

or remanufactured Chrysler parts (see page 16).

OWING IS COVERED

If your vehicle has to be towed because a part covered by warranty failed,

towing to the nearest Chrysler or Dodge Retailer will be covered by the

Roadside Assistance Program (for details, see page 20).

Important: Some vehicles have special towing requirements. See your

Owner’s Manual for towing instructions.

ABOUT YOUR WARRANTIES

3/60 BASIC WARRANTY

If required because of a defect in material or workmanship, the 3/60 Basic

Warranty will cover the adjustment, repair or replacement of any factory-

installed part of your vehicle except tires for 3 years or 60,000 kilometres,

whichever occurs first. The following items are exceptions; they are only

covered (if defective) for whichever occurs1 year or 20,000 kilometres,

first:

•light bulbs and fuses

•wiper blades

•clutch discs

•brakes (rotors, pads, linings and drums)

•windshield and rear window

•wheel alignment and wheel balancing

Tires are warranted by the tire manufacturers, not by Chrysler. For details,

see the tire manufacturer’s warranty booklet in your glovebox. Your

Chrysler Retailer may be able to assist you if you experience a problem

with a factory-installed tire.

Tires and spare tire should be replaced after six years, regardless of the

remaining tread. Failure to follow this warning can result in sudden tire

failure. You could lose control and have an accident resulting in serious

injury or death.

3/60 BASIC WARRANTY

5/100 POWERTRAIN WARRANTY

The following powertrain components are covered for 5 years or 100,000

kilometres, whichever occurs first, measured from the vehicle’s original

warranty start date.

Vehicles placed in taxi, limousine, postal or ambulance service and all SRT

vehicles are excluded from the Powertrain5-year or 100,000-kilometre

Warranty and are covered only under the Basic3-year or 60,000-kilometre

Warranty.

•Engine -

Cylinder block and all internal parts; cylinder head assemblies;

timing case, timing chain, timing belt, gears and sprockets; vibration damper;

oil pump; water pump and housing; intake and exhaust manifolds; flywheel

with starter ring gear; core plugs; valve covers; oil pan; turbocharger housing

and internal parts; turbocharger wastegate actuator; supercharger; serpentine

belt tensioner; seals and gaskets for listed components only.

•Front-Wheel Drive (If equipped) - Transaxle case and all internal parts;

axle shaft assemblies; constant velocity joints and boots; differential

cover; oil pan; transaxle speed sensors; transaxle solenoid assembly;

PRNDL position switch; transaxle electronic controller; torque con-

verter; seals and gaskets for listed components only.

Note: Manual transmission clutch parts are not covered at any time.

•Rear-Wheel Drive (If equipped) - Transmission case and all internal

parts; torque converter, drive/flex plate; transmission range switch;

transmission control module; bell housing; oil pan; seals and gaskets for

listed components only. Rear axle housing and all internal parts; axle

shafts; axle shaft bearings; driveshaft assemblies; driveshaft centre

bearings; universal joints and yokes; seals and gaskets for listed

components only.

•4-Wheel Drive (4x4) (If equipped) - Transfer case and all internal parts;

transfer case control module and shift mode motor assembly; axle

housing and all internal parts; axle shafts; axle shaft bearings; driveshaft

assemblies (front and rear); driveshaft centre bearings; universal joints

and yokes; disconnect housing assembly; seals and gaskets for listed

components only.

•All-Wheel Drive (AWD) (If equipped) - Power transfer unit and all

internal parts; driveshaft and axle shaft assemblies; constant velocity

joints and boots; axle housing and all internal parts; differential carrier

assembly and all internal parts; output ball bearing; output flange; end

cover; viscous converter clutch; overrunning clutch; vacuum motor;

torque tube; pinion spacer and shim; seals and gaskets for these parts

only.

5/100 POWERTRAIN WARRANTY

5/100 DIESEL ENGINE WARRANTY

(IF EQUIPPED)

The diesel engine parts are covered for 5 years or 100,000 kilometres,

whichever occurs first.

•Diesel Engine - Cylinder block and all internal parts; cylinder head

assemblies; core plugs; fuel injection pump and injectors; intake and

exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or

chains and cover; turbocharger housing and internal parts; valve covers;

water pump and housing; seals and gaskets for listed components.

8/160 HYBRID SYSTEM WARRANTY

(IF EQUIPPED)

These hybrid system parts are covered for 8 years or 160,000 kilometres,

whichever occurs first.

•TPIM Fan

•TPIM Pump

•TPIM Assembly

•Transmission and all internal components

•APM Assembly

•HV AC Cables

•HV DC cables

•Hybrid Battery

CORROSION WARRANTY

For 3 years, regardless of distance driven, your Corrosion Warranty

covers any body sheet metal panel which develops a hole caused by

corrosion.

In addition, outer body panels are covered against holes caused by

corrosion up to whichever occurs first. An5 years or 160,000 kilometres,

outer body panel is a sheet metal panel which can be seen while walking

around the vehicle, and which is painted body colour.

This warranty applies only to holes caused by corrosion. Cosmetic or

surface corrosion (resulting from stone chips or scratches in the paint, for

example) will not be repaired under this warranty.

If corrosion damage is obviously neglected and allowed to worsen until a

hole develops, this warranty will not cover the repair.

5/100 DIESEL ENGINE / 8/160 HYBRID SYSTEM / CORROSION WARRANTIES

EMISSION WARRANTIES

Chrysler Canada warrants that your new vehicle was designed, built and

equipped to conform at the time of sale with applicable federal and

provincial emissions standards, and that the vehicle is, at the time of sale,

free from defects in material and workmanship which would cause it to fail

to conform to the applicable emission standards within the warranty

periods specified. A covered defect is one which causes your vehicle to fail

to meet applicable emission control regulations.

To keep your vehicle operating properly and in conformance with emission

regulations, see the Scheduled Maintenance instructions in your Owner’s⬙ ⬙

Manual and herein. Only Chrysler parts should be used for maintenance

and repair of your vehicle’s emission control systems.

You should keep any receipts for maintenance service and pass them on to

the next owner of your vehicle, in case questions arise concerning

maintenance. Chrysler Canada has the right to deny warranty coverage if

your vehicle has not been properly maintained, or if repairs are needed

because parts other than Chrysler parts were used; however, denial will not

be based on the lack of maintenance records alone.

Warranty service must be performed by an authorized Chrysler or Dodge

Retailer.

If emergency warranty service is required and an authorized retailer is not

available, contact Chrysler Canada Customer Assistance (page 18) and

request emission warranty service help.

EMISSION WARRANTIES

EMISSION DEFECT WARRANTY

The 3/60 Basic Warranty covers all emission control components for

3 years or 60,000 kilometres, whichever occurs first. The Emission Defect

Warranty provides longer coverage for specified components.

The Defect Warranty covers the following major emission control parts, if

so equipped, for whichever occurs first:8 years or 130,000-kilometres,

•catalytic converter

•powertrain control module

EMISSION PERFORMANCE WARRANTY

The Emission Performance Warranty only applies to cars and trucks with

a GVW less than 3,855 kg (8,500 lb).

For whichever occurs first, the Performance2 years or 40,000 kilometres,

Warranty will cover the cost of repairing or adjusting any components or

parts of your vehicle that might be necessary to pass an approved

provincial Inspection/Maintenance (I/M) program’s emissions test, but

only if:

•your vehicle failed an approved provincial I/M emissions test; and

•your vehicle was properly maintained and operated until it failed the

test; and

•warranty service is required in order for your vehicle to pass the

provincial I/M test

Provincial test fees, if any, are not covered by this warranty.

OW TO GET SERVICE UNDER THIS WARRANTY

If your vehicle fails an approved I/M emissions test within the Emission

Performance Warranty period, take it to an authorized Chrysler or Dodge

Retailer as soon as possible. Give the service representative the printout

that shows your vehicle failed the test. If possible, bring all service receipts,

maintenance logs and records to prove that your vehicle has been properly

maintained.

EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

WHAT IS NOT COVERED

AMAGE FROM MISUSE OR ACCIDENT

The warranties in this booklet do not cover repairs required due to fire,

accidents, abuse, negligence, objects striking your vehicle, carrying corro-

sive materials (such as chemicals, acids and fertilizers), misuse (such as

driving over curbs, overloading, spinning wheels, etc.), racing or partici-

pating in a racing event, improper disconnection of components, modifying

the exhaust system, tampering or making adjustments which do not comply

with Chrysler specifications.

Disconnecting, tampering with or changing the reading of the odometer

will void your warranties.

AMAGE FROM THE ENVIRONMENT

The warranties in this booklet do not cover fading or deterioration caused

by exposure to the elements, or repairs required due to airborne fallout,

acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,

gravel, road hazards, hail, windstorms, lightning, floods or any other event

of nature.

Road salt, car washes, scuffs and scratches, and everyday abrasion from

sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome

and aluminum) and other undercarriage parts. Some surface corrosion with

use is normal; it is not a defect and is not covered by any warranty.

ORMAL MAINTENANCE AND WEAR

The warranties in this booklet do not cover normal maintenance services,

such as oil and filter changes, general lubrication, tire rotation, engine

tune-ups and replacing spark plugs. Required maintenance services are

described in detail in your Owner’s Manual and herein. The warranties also

do not cover worn wiper blades, clutch discs, brake rotors, pads, linings or

drums, windshield and rear window, wheel alignment and wheel balancing

(unless they are defective, see page 7).

WHAT IS NOT COVERED

AMAGE FROM IMPROPER MAINTENANCE

The warranties in this booklet do not cover repairs required due to

improper maintenance, lack of maintenance, use of contaminated or dirty

fuels or failure to use the proper fuels and lubricants recommended in the

Owner’s Manual and herein.

XTRA EXPENSES

The warranties in this booklet do not cover incidental or consequential

damages such as loss of use of your vehicle, loss of time, inconvenience,

expense for fuel, telephone, travel, rental car, overnight accommodation,

loss or damage to your personal property, commercial loss, loss of

income, etc.

-C

HRYSLER MODIFICATIONS

The warranties in this booklet do not cover repairs required because of

non-Chrysler modifications, installation of special equipment or accesso-

ries, or use of special materials, fuels or additives. This includes special

bodies, body conversions, fuel system conversions, trailer hitches, window

tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by

themselves void your warranty, but they are not covered by your warranty.

-C

HRYSLER PARTS

The warranties in this booklet do not cover parts, equipment, materials or

additives not supplied by Chrysler or not certified for use on your vehicle.

Performance and racing parts are considered to be non-Chrysler parts.

WHAT IS NOT COVERED

EXPORTED VEHICLES

EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,

THERE IS NO WARRANTY COVERAGE ON THIS VE-

HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-

TRIES OTHER THAN CANADA.

This policy does not apply to vehicles that have received

authorization for export from Chrysler Canada. Retailers may

not give authorization for export. You should consult an

authorized retailer to determine this vehicle’s warranty cover-

age if you have any questions.

This policy does not apply to vehicles registered to Canadian

Government officials or military personnel on assignment

outside of Canada.

(See also page 15.)

OTAL LOSS AND SALVAGE VEHICLES

Any vehicle that is declared to be a total loss by any insurance company,

or is rebuilt after being declared to be a total loss, or is otherwise

designated as salvage,⬙ ⬙ ⬙scrap,⬙ ⬙rebuilt or words of similar impact will no⬙

longer have any warranty coverage.

Chrysler Canada will deny warranty coverage without notice if it learns

that a vehicle is ineligible for coverage for any of these reasons.

ESTRICTED WARRANTY

Chrysler Canada may restrict the warranty on your vehicle if the vehicle is

not properly maintained, or if it is abused or neglected and the abuse or

neglect interferes with the proper functioning of the vehicle. If the warranty

is restricted, coverage may be denied or subject to approval by Chrysler

Canada before repairs are performed.

WHAT IS NOT COVERED

HOW TO GET SERVICE

ANADA

Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you

move or are travelling in Canada, warranty service may be requested from any

authorized Chrysler Retailer, but preferably one who sells the same Chrysler or

Dodge brand vehicle as yours.

N THE

NITED

TATES

(

INCLUDING

U.S. P

OSSESSIONS AND

TERRITORIES

)

AND

EXICO

If you are travelling temporarily in the United States or Mexico, and your

vehicle remains registered in Canada, your Chrysler Canada Warranty will

still apply. Service may be requested at any authorized Chrysler or Dodge

Retailer.

N A FOREIGN COUNTRY OUTSIDE OF

ORTH

MERICA

If you are travelling temporarily outside of North America, and your

vehicle remains registered in Canada, you should take your vehicle to an

authorized Chrysler or Dodge Retailer. If the authorized retailer charges

you for repairs which you feel should be covered under your warranty,

please get a detailed receipt for the work done. When your vehicle returns

to Canada, contact the Chrysler Canada Customer Assistance Centre

(page 18) for reimbursement consideration. Reimbursement will not be

considered if the vehicle does not return to Canada.

F YOU MOVE

If you are moving to another country, be sure to contact the customs

department of the destination country before you move. Vehicle importation

rules vary considerably from country to country.

If you are moving to the United States, be sure to also contact the Chrysler

Motors Customer Assistance office at to obtain the1-800-992-1997

necessary documentation to register your vehicle and to determine war-

ranty eligibility in the U.S.

OTICE

If your vehicle is registered outside of Canada, and you have not followed

the procedure set out above, your vehicle will no longer be eligible for

warranty coverage of any kind. (Vehicles registered to Canadian Govern-

ment officials or military personnel on assignment outside of Canada will

continue to be covered by the Basic Warranty.)

HOW TO GET SERVICE

OTHER THINGS YOU SHOULD KNOW

PTIONAL SERVICE CONTRACT

Chrysler Canada has a service contract specially designed for most new

vehicles, to cover repair costs beyond your vehicle’s warranty. Protection

is available for almost every operating part of your vehicle, and at

reasonable cost.

Chrysler Canada stands fully behind its service contracts. Be sure that the

contract you buy is a genuine Service Contract. We areChrysler not

responsible for other companies’ contracts. See page 24 for details on

available service contracts.

PPEARANCE ITEMS

Defects or damage to sheet metal, paint, trim and other appearance items

are normally found and corrected during new vehicle inspection. For your

protection, if you find any such defect or damage, you should tell your

selling retailer immediately, because if the problem worsens due to use and

exposure, repairs will not be covered by any warranty.

RODUCTION CHANGES

Chrysler Canada and its retailers reserve the right to make changes in

vehicles built and/or sold at any time without incurring any obligations to

make the same or similar changes on vehicles which were built and/or sold

previously.

XCHANGE PARTS

To reduce the amount of time your vehicle is out of service due to repairs,

Chrysler may offer exchange service on some parts. Mopar

威

or Autopar™

brand exchange parts may be new, remanufactured, reconditioned or

repaired, but all meet Chrysler standards and are warranted the same as

new parts. Examples of parts that may be serviced by exchange include

engines, transmissions, instrument clusters, radios, tape and CD players,

speedometers and various electronic modules.

OTHER THINGS YOU SHOULD KNOW

ECLAIMED REFRIGERANT

To help control suspected ozone-depleting agents, regulations require the

capture, purification and reuse of automotive refrigerant gases. As a result,

any repairs to the sealed portion of your air conditioning system, if so

equipped, may involve the installation of purified reclaimed refrigerant.

IGITAL VIDEO AND COMPACT DISCS

(

DVD

)

There are some things you should know about non-commercial DVDs and

CDs. Labels applied to home-recorded discs may curl, buckle or peel off.

This can result in ejection failure, and repairs required to remove a “stuck”

disc are not covered by warranty. In addition, some home-recorded discs

may not be compatible with automotive players and may skip or produce

error messages. If you encounter this, check your player by using a

commercial disc which is known to be playable. If a disc is not compatible

with the player, replacing or servicing the player will not solve the

problem.

OTHER THINGS YOU SHOULD KNOW

CUSTOMER ASSISTANCE

We want you to be completely satisfied with your Chrysler vehicle. If you

have a warranty or service problem that has not been resolved to your

complete satisfaction, please follow these steps:

1. Discuss the matter with the Service Manager of your Chrysler Retailer;

then with the General Manager or owner, if necessary.

2. Give your retailer a reasonable length of time or number of opportunities

to satisfy you. In fact, your retailer may contact Chrysler on your behalf.

3. If the problem still has not been resolved, please contact us at the address

or toll-free number shown and give us an opportunity to review your

situation. When you contact us, please provide the following informa-

tion:

❏Your name, address and phone number

❏The name of your retailer

❏Your Vehicle Identification Number (VIN)

❏Your vehicle’s odometer reading (kilometres)

Customer Assistance Centre

Chrysler Canada Inc.

P.O. Box 1621

Windsor, Ontario N9A 4H6

1-800-465-2001

CUSTOMER ASSISTANCE

ARBITRATION

If you are still not satisfied after following the three steps on the previous

page, you have yet another option.

Chrysler Canada participates in an arbitration program administered by the

Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will

advise you about how your complaint may be reviewed and resolved by an

independent third party through binding arbitration.

Our goal and that of our retailers is your complete satisfaction. Chrysler

Canada’s participation in CAMVAP makes a valuable contribution to our

achievement of that goal. There is no charge for using CAMVAP.

CAMVAP results are fast, fair and final, as the award is binding on both

you and Chrysler Canada.

CAMVAP has been implemented in all provinces and territories. For more

information, you can call CAMVAP directly or call our Customer Assis-

tance Centre. Please provide your Vehicle Identification Number (VIN).

CAMVAP

1-800-207-0685

ARBITRATION

ROADSIDE

ASSISTANCE

5/100 ROADSIDE ASSISTANCE PROGRAM

We are pleased to provide this 24-hour Roadside Assistance Program for all

new 2010 vehicles which have a Basic3-year or 60,000-kilometre

Warranty and a Powertrain Warranty. Eligible5-year or 100,000-kilometre

vehicles must be registered in Canada and are covered for 5 years or

100,000 kilometres, whichever occurs first, from the vehicle’s warranty

start date. Vehicles placed in taxi, limousine, postal or ambulance service

and all SRT vehicles, are covered for roadside assistance for 3 years or

60,000 kilometres only (whichever occurs first). Roadside Assistance

service will be provided to the owner or driver of an eligible vehicle.

•NEED A TOW? If your vehicle cannot be driven because of mechanical

breakdown, it will be towed to the nearest authorized Chrysler Canada

Retailer which services your brand of vehicle (or to the Chrysler Canada

Retailer of your choice, provided it is within a 35-kilometre distance of the

point of breakdown).

•STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a

public roadway and appears to be undamaged, and the tow facility has

access, it will be winched to the nearest road surface. If your vehicle is

unable to proceed under its own power and a tow is required once the

winch is performed, you will be responsible for paying the service facility

for the winch and the tow.

•DEAD BATTERY? If your battery is dead, jump-start assistance will be

dispatched to your location. In the event that your vehicle fails to start, your

vehicle will be towed to the nearest Chrysler Retailer (or to the Chrysler

Retailer of your choice provided it is within a 35-kilometre distance of the

point of breakdown).

•LOCKED OUT? If your keys are locked in your vehicle or your locks

are frozen, help will be sent to your location. (Service is limited to

providing access to the seating area only and does not include the cost of

replacing keys.)

ROADSIDE ASSISTANCE

•FLAT TIRE? If you have a flat tire, the service facility will remove it

and install your spare tire. The spare tire must be inflated and in sound

operating condition. Tire repairs are not covered.

•OUT OF FUEL? If your vehicle runs out of fuel, a small amount of

gasoline will be delivered to your location, where regulations permit. In all

other cases, including alternate fuels, your vehicle will be towed to the

nearest re-fuelling centre. In these instances, the cost of fuel purchased will

be your responsibility.

Please read About Roadside Assistance (page 22) because there areⴖ ⴖ

some limitations that may affect the service available to you.

O REQUEST ASSISTANCE

(

SEE ALSO INSIDE FRONT COVER

)

If your vehicle requires any of the services provided by the program, call

this toll-free number anytime, from any location in Canada or the United

States: (this number does not ring at Chrysler Canada).1-800-363-4869

Please identify yourself as a Chrysler vehicle owner and be ready to provide:

❏Your Vehicle Identification Number

❏Your licence plate number

❏Your odometer reading (kilometres)

❏The location of your vehicle and the phone number where you can

be reached

❏Type of service needed (tow, flat tire, battery boost, etc.)

Note: •In severe weather, some delays may be expected.

•You will have to personally authorize the service provided by the

tow company

•If your vehicle is towed to a retailer, you are responsible for

contacting the retailer to authorize the service

OWING AFTER THE PROGRAM EXPIRES

Coverage under the Roadside Assistance Program expires at 5 years or

100,000 kilometres 3 years or 60,000 kilometres,(or at if applicable),

whichever occurs first. If you call the toll-free number for assistance after

the Program expires, you will have to pay for the service provided.

Some emissions coverage lasts longer than the Roadside Assistance

Program.* For warranted emission system repairs after the program

expires, towing (only) will be provided on a reimbursement basis. Call the

toll-free number and service will be dispatched, but you will have to pay

for the tow. For reimbursement consideration, see your authorized retailer

for further details.

* See page 10.

ROADSIDE ASSISTANCE

BOUT ROADSIDE ASSISTANCE

The Chrysler Canada Roadside Assistance Program is not a warranty, but

the coverage is concurrent with the Basic and Powertrain Warranties.

Covered service must be provided in Canada or the Continental United

States and is limited to plated and insured vehicles that use public

roadways.

Service will not be provided free if you have driven into an area that is

inaccessible to the service vehicle or is not a regularly travelled and

maintained public road (such as beaches, recreational areas, construction

sites, open fields, private and seasonal roads). Cross-country, logging, auto

cross and any other form of off-road use is not covered.

The program does not cover winching or towing for vehicles that become

stuck while plowing snow.

The program does not cover repeat calls for the same problem (if avoidance

of the problem is within the control of the driver or owner), or towing from

one retailer to another, or service if the driver appears to be under the

influence of alcohol or drugs.

The program does not pay for parts, tires, repairs, labour or vehicle storage.

Parts, repairs, or labour covered under a vehicle warranty will be provided

by your Chrysler Canada Retailer.

The program does not pay for towing required because of an accident.

For example, if a vehicle is winched from a ditch or snowbank and is then

determined to need a tow because of damage suffered when it left the road,

the tow will not be covered.

The program does not cover any incidental or consequential damages⬙ ⬙

connected with the failure of your vehicle or providing services to you.

Such damages include lost time, inconvenience, loss of use of your vehicle,

rental cars, fuel, telephone, travel or lodging, loss of personal or commer-

cial property, loss of revenue, etc.

All service providers are independent contractors and are not employees or

agents of Chrysler Canada. Any loss or damage to your vehicle or personal

property resulting from providing roadside service is the responsibility of

the roadside service provider (the towing company, for example).

Report any damage or loss to the manager of the service provider and to

your own insurance company within 24 hours and before any repairs are

performed.

ROADSIDE ASSISTANCE

Chrysler Canada reserves the right to limit services or reimbursement

claims for any vehicle, if in our opinion there is abuse of the services or

requests for service become unreasonable or too frequent.

The program may be amended or cancelled at any time without refund.

N REMOTE LOCATIONS

If your vehicle suffers a warrantable mechanical breakdown at a consid-

erable distance from a Chrysler Canada Retailer, we reserve the right to

engage a nearby non-Chrysler service facility to repair your vehicle, to

minimize inconvenience to you.

In very remote areas, if your vehicle cannot be taken by road to the

servicing retailer, transportation by rail or water may be necessary. The

program will cover a tow to the dock or rail terminal and also to the retailer

at the end of the trip, but special transportation by rail or water must be

arranged for and paid by you. We will reimburse you for special

transportation costs, up to $300 per incident.

F YOU HAVE TO PAY

If you have to pay for a service that is normally covered by the program,

you may claim reimbursement under the following conditions:

• You must have called the toll-free number first for assistance

• Towing claims must be accompanied by the original detailed repair bill

and towing invoice

• Reimbursement will be limited to the local Roadside Assistance

contractor rates, to a maximum of $100 per incident, unless otherwise

noted

• Only original receipts, bills and/or charge card copies submitted by you

will be accepted for consideration for reimbursement. Originals will be

returned upon request

• Mail your claims to:

Chrysler Canada Roadside Assistance

248 Pall Mall, P.O. Box 5845

London, Ontario N6A 4T4

Chrysler Canada reserves the right to decline any claim presented for

payment later than 30 days from the date the service was performed, or if

service was provided by an unlicensed garage or individual.

ROADSIDE ASSISTANCE

OPTIONAL

CHRYSLER CANADA

SERVICE

CONTRACTS

As complete as our new warranty is, it may not give you total protection

for your ownership period, nor does it provide the regular maintenance

which is required to keep your new vehicle at its optimal operating

condition. If you lease a vehicle, you should be aware of your obligation to

maintain and repair the vehicle.

Chrysler Canada Service Contracts can enhance your new vehicle’s factory

warranty from the day of delivery and provide mechanical coverage on

most major components

††

when your factory warranty expires. There are 3

types of plans available for purchase to suit most needs and the average

length of ownership.

Vehicles placed in police, taxi, limousine, postal or ambulance service and

all SRT vehicles may qualify for a service contract. Please see your selling

retailer for Special Use Service Contract availability.⬙ ⬙

††

Subject to limitations. Details available at your selling retailer.

OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

1. P

OWERTRAIN PLANS

Powertrain plans complement the factory powertrain warranty by provid-

ing enhanced roadside coverage and car rental allowance if your vehicle is

not drivable and must be kept overnight. Certain plans also provide

additional distance coverage.

Major components covered are:

• • • •engine transmission front-wheel drive rear-wheel drive

• •4-wheel drive (4x4) all-wheel drive vehicles

2. Gⴖ

OLD

ⴖ

PLANS

Each plan provides full mechanical repair protection to non-powertrain

(Gold) components. Certain plans also provide full mechanical protection

against powertrain component repairs beyond your vehicle’s powertrain

warranty coverage. Contracts are available with or without a deductible.

Major components covered are:

• • • •steering air conditioning engine cooling and fuel front suspension

• • • •rear suspension electrical hydraulic brake components anti-lock

brakes

* Maximum terms available on new vehicles registered in Canada only.

3. Gⴖ

OLD

LUS

ⴖ

PLANS

The most complete protection available for your new vehicle is a Gold⬙

Plus Service Contract which combines the benefits of Gold component⬙

coverage (see Gold Plans), plus, the most important vehicle maintenance⬙ ⬙

functions:

• Engine oil and oil filter changes

• Tire rotation every other service

•⬙ ⬙Peace-of-Mind motoring with Tire Road Hazard Protection

which provides full, or pro-rata, replacement of the original four

tires, or their repair

• Rental car allowance for same-day warranty repairs - your vehicle

need not be kept overnight before eligibility for the rental allow-

ance is met

OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

FEATURES AND BENEFITS

Chrysler Service Contracts also provide these additional features and

benefits:

NHANCED ROADSIDE ASSISTANCE

• Travel planning

• Trip interruption

AR RENTAL ALLOWANCE

For the duration of the plan selected, the plan covers up to $50 per day

(five days maximum), any time a covered component fails and repairs

take overnight

ORTH

MERICA

WIDE SERVICE

Chrysler Retailers are located throughout Canada and the Continental

United States.

RANSFERABLE AT NO COST

The unexpired portion of the plan coverage may be transferred to the

subsequent retail purchaser at no cost, within 30 days of the date of sale.

(Ask your retailer for details.)

OSSIBLE HIGHER RESALE VALUE

The Chrysler Service Contract may enhance the resale value of your

vehicle.

O COMMITMENT FOR

DAYS

The first 60 days are considered a trial period. Should you decide to

cancel within this period, you will receive full reimbursement of your

plan purchase price, less any paid claims.

OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

HEN PLAN COVERAGE STARTS AND ENDS

All new vehicle plans commence from the warranty start date (the original

in-service date of the vehicle) and from zero metrage.

Substitute transportation coverage begins on the date the contract is

purchased, subject to acceptance by Chrysler Canada. Plan expiration is

specified in your plan provision.

LIGIBLE VEHICLES

Chrysler Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain

Warranty and are less than four years in service, and have accumulated less

than 80,000 kilometres, may be eligible for service contracts.

NELIGIBLE VEHICLES

Vehicles involved in an accident to the extent of becoming an insurance

write-off; vehicles not registered in Canada; vehicles placed in taxi,

limousine or delivery services; vehicles used to plow snow or used in

postal or dump truck services; vehicles used off-road; vehicles altered or

converted from specified original Chrysler equipment; vehicles used in

emergency services (police, ambulance, towing); and motor homes are not

eligible for a Chrysler Canada Service Contract.

Vehicles used in any competition event, pulling a trailer that exceeds the

rated capacity of the vehicle, or failing to adhere to the requirements for

vehicles used to pull a trailer as outlined in the Owner’s Manual are not

eligible.

OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

ERSONALIZED TERMS AND CONDITIONS WELCOME KIT

Upon receipt and acceptance of your application by Chrysler, as submitted

by your selling retailer, you will be mailed a personalized welcome letter

confirming your entitlement to the benefits of the contract you purchased,

a member’s card and the Terms and Conditions outline. This will identify

you and your vehicle to any Chrysler Retailer in Canada, or the United

States, as being eligible for plan services for the period of the terms

selected. The member’s card is to be presented to the retailer when

requesting plan services.

WNER

’

S RESPONSIBILITY

The owner’s responsibility is to properly operate, care for and maintain the

vehicle as prescribed in the Owner’s Manual supplied by Chrysler with

each new vehicle and herein.

LAN SERVICE

TOLL

FREE NUMBER

Plan service will be provided by the retailer who sold you the plan.

In the event that you cannot return to the selling retailer for service, you

may request plan service from any Chrysler Retailer in the United States or

Canada. If you are unable to obtain plan service from an authorized retailer,

you can call the toll-free number to receive service instructions.

Chrysler Canada stands fully behind its service contracts. Be sure that

the contract you buy is a genuine Chrysler Service Contract. We are not

responsible for other companies’ contracts.

OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

SERVICE # 19

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 20

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 21

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 22

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 23

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 24

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

OIL CHANGE LOG

SERVICE # 13

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 14

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 15

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 16

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 17

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 18

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

OIL CHANGE LOG

SERVICE # 7

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 8

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 9

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 10

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 11

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 12

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

OIL CHANGE LOG

SERVICE # 1

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 2

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 3

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 4

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 5

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

SERVICE # 6

Odometer Reading

Date

Repair Order No.

Signature of authorized Chrysler Canada Retailer

OIL CHANGE LOG

❏Change the engine oil and oil filter. Under no circumstances

should the oil change interval exceed 10,000 km or 6 months

whichever occurs first.*

❏Rotate tires.

❏Inspect the brake linings; replace if necessary.

❏Replace the air conditioning filter. (if equipped)

❏Inspect the CV joints.

❏Inspect the exhaust system.

❏Inspect the front suspension components, tie rod ends and boot

seals; replace if necessary.

❏Inspect the transfer case fluid; change if using your vehicle for any

of the following: police, taxi, fleet, off-road, or frequent trailer tow-

ing. (AWD)

❏Change the manual transmission fluid if using your vehicle for any

of the following: Most of your driving is at sustained high speeds

during hot weather, above 32°C (90°F), driving in dusty conditions,

or stop and go driving. (if equipped)

❏Replace the engine air filter.

❏Adjust the parking brake on vehicles equipped with four-wheel disc

brakes.

❏Change the automatic transmission fluid and filter.

❏Flush and replace the engine coolant at 120 months if not done at

170,000 km.

❏Replace the spark plugs on 2.7L, 5.7L engines.

❏Replace the accessory drive belt on 2.7L, 3.5L, 5.7L engines.

* Oil changes that are prompted by the oil change indicator system prior to this

schedule maintenance interval can be recorded in the oil change log section.

Perform Maintenance At

200,000 km or 120 Months

Odometer Reading

Date

Repair Order No.

CHRYSLER

RETAILER STAMP

Signature of authorized Chrysler Canada Retailer

................................................................................................

Perform Maintenance At

200,000 km or 120 Months

❏Change the engine oil and oil filter. Under no circumstances should the oil change

interval exceed 10,000 km or 6 months whichever occurs first.*

❏Rotate tires.

❏Inspect the brake linings; replace if necessary.

❏Replace the air conditioning filter. (if equipped)

❏Inspect the CV joints.

❏Inspect the exhaust system.

❏Inspect the front suspension components, tie rod ends and boot seals; replace if

necessary.

❏Inspect the transfer case fluid; change if using your vehicle for any of the following:

police, taxi, fleet, off-road, or frequent trailer towing. (AWD)

❏Change the manual transmission fluid if using your vehicle for any of the following:

Most of your driving is at sustained high speeds during hot weather, above 32°C

(90°F), driving in dusty conditions, or stop and go driving. (if equipped)

❏Replace the engine air filter.

❏Adjust the parking brake on vehicles equipped with four-wheel disc brakes.

❏Change the automatic transmission fluid and filter.

❏Flush and replace the engine coolant at 120 months if not done at 170,000 km.

❏Replace the spark plugs on 2.7L, 5.7L engines.

❏Replace the accessory drive belt on 2.7L, 3.5L, 5.7L engines.

* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can

be recorded in the oil change log section.

Perform Maintenance

120 Months or

200,000 km

Odometer Reading

Date

Retailer Copy

Remove and attach to Repair Order

................................................................................................

❏Change the engine oil and oil filter. Under no circum-

stances should the oil change interval exceed 10,000 km

or 6 months whichever occurs first.*

❏Rotate tires.

* Oil changes that are prompted by the oil change indicator system prior to this

schedule maintenance interval can be recorded in the oil change log section.

Perform Maintenance At

190,000 km or 114 Months

Odometer Reading

Date

Repair Order No.

CHRYSLER

RETAILER STAMP

Signature of authorized Chrysler Canada Retailer

................................................................................................

❏Change the engine oil and oil filter. Under no circum-

stances should the oil change interval exceed 10,000 km

or 6 months whichever occurs first.*

❏Rotate tires.

❏Inspect the engine air filter if using your vehicle in dusty

or off-road conditions; replace if necessary.

❏Inspect the brake linings; replace if necessary.

❏Replace the air conditioning filter. (if equipped)

❏Inspect the front suspension components, tie rod ends and

boot seals; replace if necessary.

❏Inspect the rear axle fluid.

❏Inspect the front axle fluid. (AWD)

❏Inspect the manual transmission fluid, add if necessary. (if

equipped)

* Oil changes that are prompted by the oil change indicator system prior to this

schedule maintenance interval can be recorded in the oil change log section.

Perform Maintenance At

180,000 km or 108 Months

Odometer Reading

Date

Repair Order No.

CHRYSLER

RETAILER STAMP

Signature of authorized Chrysler Canada Retailer

................................................................................................

Perform Maintenance At

180,000 km or 108 Months

❏Change the engine oil and oil filter. Under no circumstances should the oil change

interval exceed 10,000 km or 6 months whichever occurs first.*

❏Rotate tires.

❏Inspect the engine air filter if using your vehicle in dusty or off-road conditions;

replace if necessary.

❏Inspect the brake linings; replace if necessary.

❏Replace the air conditioning filter. (if equipped)

❏Inspect the front suspension components, tie rod ends and boot seals; replace if

necessary.

❏Inspect the rear axle fluid.

❏Inspect the front axle fluid. (AWD)

❏Inspect the manual transmission fluid, add if necessary. (if equipped)

* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can

be recorded in the oil change log section.

Perform Maintenance

108 Months or

180,000 km

Odometer Reading

Date

Retailer Copy

Remove and attach to Repair Order

................................................................................................

❏Change the engine oil and oil filter. Under no circum-

stances should the oil change interval exceed 10,000 km

or 6 months whichever occurs first.*

❏Rotate tires.

❏Flush and replace the engine coolant if not done at

60 months.

❏Replace the ignition cables on 3.5L engines.

❏Replace the timing belt on 3.5L engines.

* Oil changes that are prompted by the oil change indicator system prior to this

schedule maintenance interval can be recorded in the oil change log section.

Perform Maintenance At

170,000 km or 102 Months

Odometer Reading

Date

Repair Order No.

CHRYSLER

RETAILER STAMP

Signature of authorized Chrysler Canada Retailer

................................................................................................

❏Change the engine oil and oil filter. Under no circum-

stances should the oil change interval exceed 10,000 km

or 6 months whichever occurs first.*

❏Rotate tires.

❏Inspect the engine air filter if using your vehicle in dusty

or off-road conditions; replace if necessary.

❏Inspect the brake linings; replace if necessary.

❏Replace the air conditioning filter. (if equipped)

❏Inspect the CV joints.

❏Inspect the exhaust system.

❏Inspect the front suspension components, tie rod ends and

boot seals; replace if necessary.

❏Change the rear axle fluid. (All except Challenger)

❏Change the front axle fluid if using your vehicle for any of

the following: police, taxi, fleet, off-road, or frequent

trailer towing. (AWD)

❏Change the manual transmission fluid if using your vehicle

for any of the following: Most of your driving is at sus-

tained high speeds during hot weather, above 32°C (90°F),

driving in dusty conditions, or stop and go driving. (if

equipped)

* Oil changes that are prompted by the oil change indicator system prior to this

schedule maintenance interval can be recorded in the oil change log section.

Perform Maintenance At

160,000 km or 96 Months

Odometer Reading

Date

Repair Order No.

CHRYSLER

RETAILER STAMP

Signature of authorized Chrysler Canada Retailer

................................................................................................

Termékspecifikációk

Márka:	Chrysler
Kategória:	autó
Modell:	300C (2010)

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