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User Manual
WISE-3610
Wireless IoT LoRa Network
Gateway
WISE-3610 User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2019
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to make improvements in the products described in this manual at any time without
notice. No part of this manual may be reproduced, copied, translated or transmitted
in any form or by any means without the prior written permission of Advantech Co.,
Ltd. Information provided in this manual is intended to be accurate and reliable. How-
ever, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringe-
ments of the rights of third parties, which may result from its use.
Acknowledgements
ARM is trademarks of ARM Corporation.
NXP is trademarks of NXP Corporation.
All other product names or trademarks are properties of their respective owners.
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of pur-
chase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been
subject to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
Part No. 2006028600 Edition 1
Printed in China February 2019
iii WISE-3610 User Manual
Declaration of Conformity
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B dig-
ital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equip-
ment off and on, the user is encouraged to try to correct the interference by one of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
For operation within 5.15 ~ 5.25GHz frequency range, it is restricted to indoor envi-
ronment. This device meets all the other requirements specified in Part 15E, Section
15.407 of the FCC Rules.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with minimum
distance 35 between the radiator & your body.
Industry Canada Statement
This device complies with ISED’s licence-exempt RSSs. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le
dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit
accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un
fonctionnement indésirable.
WISE-3610 User Manual iv
Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the band 5725-5850 MHz
shall be such that the equipment still complies with the e.i.r.p. limits specified for
point-to-point and non-point-to-point operation as appropriate; and
(iii) Users should also be advised that high-power radars are allocated as primary
users (i.e. priority users) of the bands 5650-5850 MHz and that these radars could
cause interference and/or damage to LE-LAN devices.
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés unique-
ment pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudi-
ciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5725 à
5 850 MHz) doit être conforme à la limite de la p.i.r.e. spécifiée pour l'exploitation
point à
point et l’exploitation non point à point, selon le cas;
(iii) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars
de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité)
pour les bandes 5650-5850 MHz et que ces radars pourraient causer du brouillage
et/ou des dommages aux dispositifs LAN-EL.
Radiation Exposure Statement
This equipment complies with ISED radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with minimum
distance 44 between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements ISED
établies pour un environnement non contrôlé. Cet équipement doit être installé et
utilisé avec un minimum de 44m de distance entre la source de rayonnement et votre
corps.
CE
This device complies with Directive 2014/53/EU issued by the Commission of the
European Community.
v WISE-3610 User Manual
Declaration of Conformity
Hereby, [Advantech Co., Ltd.] declares that the radio equipment type [designation of
type of radio equipment] is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet
address:
The frequency and maximum transmitted power in EU are listed as below,
2412 - 2472 MHz: XX.XX dBM
5180 - 5240 MHz: XX.XX dBM
5260 - 5230 MHz: XX.XX dBM
5500 - 5700 MHz: XX.XX dBM
- WLAN 5GHz:
Operations in the 5.15-5.35GHz band are restricted to indoor usage only.
VCCI Certification
This is a Class B product based on the standard of the Voluntary Control Council for
Interference from Information Technology Equipment (VCCI). If this is used near a
radio or television receiver in a domestic environment, it may cause interference.
Install and use the equipment according to the instruction manual.
NCC Certification:
NCC 警語：
NCC 警語：
NCC 警語：
NCC 警語：NCC 警語：
經型式認證合格之低功?射頻電機，非經許可，公司、商號或使用者均?得擅自變更頻
率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用?得影響飛航安全及
干擾合法通信；經發現有干擾現象時，應?即停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功?射頻電機須忍受合法通信或
工業、科學及醫療用電波輻射性電機設備之干擾。
WISE-3610 User Manual vi
限用物質含有情況標示聲明書
限用物質含有情況標示聲明書
限用物質含有情況標示聲明書
限用物質含有情況標示聲明書限用物質含有情況標示聲明書
Package List
Before installation, please ensure the following items have been shipped.
1 x WISE-3610 (refer to ordering information for different region)
1 x Power Adapter (P/N: 96PSA-A36W12R1)
2 x Wi-Fi Dual Band Antenna (P/N: 1750008001-01)
LoRa Antenna (Different region will pack different LoRa antenna)
2 x Wall Mount Becket (P/N: 1960082071N001)
4 x Wall Mount Becket Screw (P/N: 1930000071)
Ordering Information
設備名稱：物聯網閘道器 型號 （型式）：WISE-3610 系列型號以附件次頁表示
Equipment name Type designation (Type)
單元 Unit
限用物質及其化學符號
Restricted substances and its chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent
chromium
(Cr+6)
多溴聯苯
Polybrominated
biphenyls
(PBB)
多溴二苯醚
Polybrominated
diphenyl
ethers
(PBDE)
電路板 － ○ ○ ○ ○ ○
天線 － ○ ○ ○ ○ ○
線材 － ○ ○ ○ ○ ○
其它固定組件 － ○ ○ ○ ○ ○
內外殼 ○ ○ ○ ○ ○ ○
電源供應器 － ○ ○ ○ ○ ○
備考 1. 〝超出 0.1 wt % 〞及〝超出 0.01 wt % 〞係指限用物質之百分比含量超出百分比含量
基準值。
Note 1："Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage
content of the restricted substance exceeds the reference percentage value of
presence condition.
備考 2. 〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2：" ○ " indicates that the percentage content of the restricted substance
does not exceed the percentage of reference value of presence.
備考 3. 〝－〞係指該項限用物質為排除項目。
Note 3：The " － " indicates that the restricted substance corresponds to the
exemption.
Part No. Description
WISE-3610ILS-51A1N WISE-3610 Private LoRa Network IoT Gateway NA915
WISE-3610ILS-51A1E WISE-3610 Private LoRa Network IoT Gateway EU868
WISE-3610ILS-51A1J WISE-3610 Private LoRa Network IoT Gateway JP923
WISE-3610ILS-51A1T WISE-3610 Private LoRa Network IoT Gateway TW920
WISE-3610ILS-51A1C WISE-3610 Private LoRa Network IoT Gateway CN470
vii WISE-3610 User Manual
Optional Accessories
Safety Instructions
1. Read these safety instructions carefully.
2. Keep this User Manual for later reference.
3. Disconnect this equipment from any AC outlet before cleaning. Use a damp
cloth. Do not use liquid or spray detergents for cleaning.
4. For plug-in equipment, the power outlet socket must be located near the equip-
ment and must be easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a reliable surface during installation. Dropping it or letting
it fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting the
equipment to the power outlet.
9. Position the power cord so that people cannot step on it. Do not place anything
over the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source
to avoid damage by transient overvoltage.
12. Never pour any liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If one of the following situations arises, get the equipment checked by service
personnel:
The power cord or plug is damaged.
Liquid has penetrated into the equipment.
The equipment has been exposed to moisture.
The equipment does not work well, or you cannot get it to work according to
the user's manual.
The equipment has been dropped and damaged.
The equipment has obvious signs of breakage.
DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech
disclaims all responsibility for the accuracy of any statements contained herein.
Part No. Description
1700001524 Power Cable 3-pin 180cm, USA type
170203183C Power Cable 3-pin 180cm, Europe type
170203180A Power Cable 3-pin 180cm, UK type
1700008921 Power Cable 3-pin PSE Mark 183cm
1750008424-01 3G/LTE Antenna Dipole 4dBi Full Band
1750008669-01 3G/LTE RX Diversity Antenna Cable IPEX to IPEX Connector
968EMW0093 Mini PCIE HSPA 3G Card with Rx Diversity
1700001524 Power Cable 3-pin 180cm, USA type
170203183C Power Cable 3-pin 180cm, Europe type
170203180A Power Cable 3-pin 180cm, UK type
WISE-3610 User Manual viii
ix WISE-4220 Series User Manual
Contents
Chapter 1 General Introduction ...........................1
1.1 Introduction ............................................................................................... 2
1.1.1 Product Features .......................................................................... 2
1.2 Mechanical Specifications......................................................................... 4
1.3 Electrical Specifications ............................................................................ 4
1.4 Environmental Specifications .................................................................... 4
Chapter 2 H/W Installation....................................5
2.1 Introduction ............................................................................................... 6
2.1.1 WISE-3610 I/O Indication ............................................................. 6
Figure 2.1 WISE-3610 Front View ............................................... 6
Figure 2.2 WISE-3610 Rear View................................................ 6
2.1.2 WISE-3610 Antenna Connectors.................................................. 6
Figure 2.3 Antenna SMA in front panel........................................ 6
Figure 2.4 Antenna SMA in rear panel ........................................ 7
Table 2.1: WWAN related materials ............................................ 7
2.1.3 LED Indication............................................................................... 7
Table 2.2: WISE-3610 LED Indication......................................... 7
Figure 2.5 WISE-3610 LED locations .......................................... 8
2.1.4 Reset Button ................................................................................. 8
Figure 2.6 Rest button location.................................................... 8
2.1.5 Ethernet Connector (WAN, LAN) .................................................. 8
2.1.6 USB 3.0 Port ................................................................................. 9
2.1.7 COM Port ...................................................................................... 9
2.1.8 Power Input Connector ............................................................... 10
2.1.9 Micro SD Connector.................................................................... 10
2.1.10 Micro SIM Connector .................................................................. 11
2.2 On Board Connectors and Switches ....................................................... 12
2.2.1 Connector and switch lists .......................................................... 12
2.2.2 Connector Settings ..................................................................... 12
Figure 2.7 SD Slot ..................................................................... 12
Figure 2.8 Mini-PCIE CONNECTOR ......................................... 15
Figure 2.9 Hardware Switch for serial type selection................. 15
Figure 2.10CN18 and 3G module connection guidance............. 16
2.3 WISE-3610 Hardware Installation ........................................................... 16
2.3.1 Mounting Assembly Method........................................................ 16
2.3.2 Enable WWAN feature with hardware installation ...................... 17
Chapter 3 Software Functionality ......................21
3.1 WEB GUI Login....................................................................................... 22
3.2 Gateway Deployment Function Comparison........................................... 23
3.3 Gateway Deployment (WAN) .................................................................. 23
3.3.1 NorthBound................................................................................. 23
3.3.2 Protocol....................................................................................... 23
3.3.3 WAN / WAN Failover .................................................................. 25
3.3.4 SouthBound ................................................................................ 25
3.4 Gateway Deployment (WWAN)............................................................... 26
3.4.1 NorthBound................................................................................. 26
3.4.2 SouthBound ................................................................................ 27
3.4.3 Cellular........................................................................................ 27
3.4.4 Enable......................................................................................... 27
WISE-4220 Series User Manual x
3.4.5 SIM ............................................................................................. 27
3.4.6 Cellular Status ............................................................................ 28
3.5 Gateway Deployment (2.4GHz WIFI) ..................................................... 28
3.5.1 NorthBound................................................................................. 28
3.5.2 Scan 2.4GHz AP Button ............................................................. 29
3.5.3 Join Network Button.................................................................... 29
3.5.4 WPA passphrase ........................................................................ 30
3.6 Gateway Deployment (5GHz WIFI) ........................................................ 31
3.7 System .................................................................................................... 31
3.7.1 Local Time .................................................................................. 31
3.7.2 Hostname ................................................................................... 31
3.7.3 Timezone .................................................................................... 31
3.7.4 Enable NTP client ....................................................................... 31
3.7.5 NTP server candidates ............................................................... 32
3.8 Administration ......................................................................................... 32
3.8.1 Old Password ............................................................................. 32
3.8.2 Password and Confirmation........................................................ 32
3.9 Backup / Flash Firmware ........................................................................ 33
3.9.1 Generate archive ........................................................................ 33
3.9.2 Perform reset .............................................................................. 33
3.9.3 Upload archive............................................................................ 33
3.9.4 Keep settings .............................................................................. 33
3.9.5 Flash image ................................................................................ 33
3.9.6 Flash Firmware -Verify................................................................ 34
3.10 Reboot .................................................................................................... 34
3.11 Diagnostics ............................................................................................. 35
3.12 Security ................................................................................................... 35
3.12.1 Remote Management ................................................................. 35
3.13 DMZ ........................................................................................................ 36
3.13.1 DMZ ............................................................................................ 36
3.13.2 IPv4 address............................................................................... 36
3.14 Port Forwarding ...................................................................................... 36
3.14.1 Port Forwarding .......................................................................... 36
3.15 MAC Filter ............................................................................................... 37
3.15.1 MAC Filter................................................................................... 37
3.16 PPTP/L2TP ............................................................................................. 38
3.16.1 Disabled...................................................................................... 38
3.16.2 Protocol....................................................................................... 38
3.16.3 Server IP..................................................................................... 38
3.16.4 PAP/CHAP username and PAP/CHAP password ...................... 38
3.17 IPSec ...................................................................................................... 39
3.17.1 NAT Traversal............................................................................. 39
3.17.2 Add button .................................................................................. 39
3.17.3 IKEv1/IKEv2................................................................................ 39
3.17.4 Local Peer IP .............................................................................. 39
3.17.5 Local Subnet............................................................................... 39
3.17.6 Local ID....................................................................................... 39
3.17.7 Remote Peer IP .......................................................................... 39
3.17.8 Remote Subnet........................................................................... 40
3.17.9 Remote ID................................................................................... 40
3.17.10Auth By ....................................................................................... 40
3.17.11PSK Key ............................................... ............................. ......... 40
3.17.12CA............................................................................................... 40
3.17.13Local Certificate .......................................................................... 40
3.17.14Local Key .................................................................................... 40
3.17.15Remote Certificate ...................................................................... 41
3.17.16IKE Algorithms ............................................................................ 41
3.17.17IKE Lifetime ................................................................................ 41
3.17.18ESP Algorithm ...................................... ............................. ......... 41
3.17.19Perfect Forward Secret............................................................... 41
xi WISE-4220 Series User Manual
3.17.20SA Lifetime.................................................................................. 41
3.17.21DPD Delay .................................................................................. 41
3.17.22DPD Timeout .............................................................................. 42
3.17.23DPD Action ................................................................................. 42
3.17.24XAuth .......................................................................................... 42
3.17.25Username ................................................................................... 42
3.17.26Password .................................................................................... 42
3.17.27Operation .................................................................................... 42
3.18 Dynamic DNS.......................................................................................... 43
3.18.1 Enable......................................................................................... 43
3.18.2 Service ........................................................................................ 43
3.18.3 Hostname.................................................................................... 43
3.18.4 Username ................................................................................... 43
3.18.5 Password .................................................................................... 43
3.18.6 Source of IP address .................................................................. 43
3.18.7 Network....................................................................................... 43
3.18.8 URL............................................................................................. 43
3.18.9 Check for changed IP every and Check-time unit....................... 43
3.18.10Force update every and Force-time unit ..................................... 44
3.19 Modbus Configuration ............................................................................. 44
3.19.1 Modbus Gateway ........................................................................ 44
3.19.2 Interface ...................................................................................... 44
3.19.3 Baud Rate ................................................................................... 45
3.19.4 Data Bits/Parity/Stop Bits............................................................ 45
3.19.5 TCP Port ..................................................................................... 45
3.19.6 MAX TCP Connections ............................................................... 45
3.19.7 Frame Break (ms) ....................................................................... 45
3.19.8 Slave Timeout (ms)..................................................................... 45
3.20 WEB Server ............................................................................................ 46
3.20.1 HTTPS Certificate ....................................................................... 46
3.20.2 HTTPS Private Key..................................................................... 46
3.20.3 Remove old certificate and key................................................... 46
3.21 Syslog ..................................................................................................... 46
3.21.1 Enable......................................................................................... 46
3.21.2 Host............................................................................................. 46
3.21.3 Port Number................................................................................ 47
3.22 WIFI Status ............................................................................................. 47
3.22.1 Wireless Overview ...................................................................... 47
3.22.2 Associated Stations .................................................................... 47
3.23 WIFI Configuration .................................................................................. 48
3.23.1 Wireless network is enabled ....................................................... 48
3.23.2 Channel....................................................................................... 48
3.23.3 Transmit Power........................................................................... 48
3.23.4 ESSID ......................................................................................... 48
3.23.5 Mode ........................................................................................... 48
3.23.6 Hide ESSID................................................................................. 48
3.23.7 Mode ........................................................................................... 49
3.23.8 HT Mode ..................................................................................... 49
3.23.9 Inter SSID Isolation ..................................................................... 49
3.23.10Force 40MHz mode .................................................................... 49
3.23.11ANI Enable.................................................................................. 49
3.23.12Dynamic Tx Chain Enable .......................................................... 49
3.23.13Encryption ................................................................................... 50
3.23.14Used Key Slot / Key#1 / Key#2 / Key#3 / Key#4 ........................ 50
3.23.15Cipher / Key ................................................................................ 50
3.23.16Cipher / Radius-Authentication-Server(/Port/Secret) / Radius-
Account-Enable / NAS ID............................................................ 50
3.23.17MAC-Address Filter..................................................................... 51
3.23.18MAC-List ..................................................................................... 51
3.24 Static Routes........................................................................................... 52
WISE-4220 Series User Manual xii
3.25 Data and Charts...................................................................................... 54
3.26 Management ........................................................................................... 55
3.27 LoRa Node Import................................................................................... 62
3.28 Payload Field .......................................................................................... 63
Chapter 4 WISE-PaaS......................................... 65
4.1 Configuration........................................................................................... 66
4.1.1 Hostname ................................................................................... 66
4.1.2 Port ............................................................................................. 66
Chapter 5 Advantech Services.......................... 67
5.1 Contact Information................................................................................. 68
5.2 Global Service Policy .............................................................................. 68
5.2.1 Warranty Policy........................................................................... 68
5.2.2 Repair Process ........................................................................... 69
Chapter 1
1General Introduction
This chapter gives background
information on the WISE-3610.
Sections include:
Introduction
Specification
WISE-3610 User Manual 2
1.1 Introduction
WISE-3610 is Qualcomm Atheros (QCA) ARM Cortex-A based hardware platform,
which is operating at OpenWRT, described as a Linux distribution for embedded net-
working devices. The Advantech WISE-3610 Industrial Gateway is Advantech
LPWAN IoT gateway design for smart city, Industrial 4.0 applications, even those in
harsh environment, leveraging wireless sensor technology. This LPWAN IoT gateway
can aggregate both the wireless sensor networks (WSN), including Low Power WAN
(LPWAN) technology by Advantech Private LoRa technology – WISE-Link, wired
sensors and ties them into an IP network. With modular slot design, it can agilely
adapt to a variety of wireless technologies at regional RF bands, wireless communi-
cation protocol by various uplink requirement and quickly go to market.
The main features of WISE-3610 are:
Qualcomm Atheros Quad-Core ARM Cortex-A7 SoC
Built-in Dual Band Concurrent Wi-Fi MU-MIMO (2x2)
LPWAN Private LoRa (WISE-Link) Connectivity
WAN p14-x1 / LAN p14-x1 Gigabit Ethernet
Integration of Modbus TCP and Modbus RTU network Translator
IPSec / L2TP VPN Traffic Encryption
Rich Network Scenario by S/W Configuration
WAN / WWAM Failover backup support
WWAN Dual SIM Failover backup support
Modularization hardware design
OpenWRT BSP embedded
Web UI user interface
Support wide temperature -20 ~ 70 °C
1.1.1 Product Features
Processor System CPU QCA Quad-core ARM Cortex A7 CPU 716 MHz
Memory
Technology DDR3L 1066MHz
Capacity On-board 256MB
Flash 128MB
Ethernet WAN 1 x 10/100/1000Mbps
LAN 1 x 10/100/1000 Mbps
COM (Serial) H/W Selection RS-232/RS-422/RS-485 (default configures as RS-
485)
ModBus ModBus TCP / RTU Translator
Security VPN Engine IPSec, L2TP
Connectivity Wi-Fi 2x2 Concurrent Dual Band 2.4Ghz/5Ghz
LoRa 2x2 Private LoRa Network – WISE-Link
Antenna Wi-Fi 2 2.4Ghz / 5Ghz @ 5dBi
LoRa 2 433Mhz / 868Mhz / 915Mhz @ 1dBi
Expansion Slot
Mini-PCIe 1 Full size mini PCie slot for 3G WWAN module
SD Card 1 Micro SD Socket up-to 128GB
SIM 2 Micro SIM Slot for WWAN dual SIM Failover
3 WISE-3610 User Manual
Chapter 1 General Introduction
Wi-Fi
Standard IEEE802.11a/b/g/n/ac
Multiplexing OFDM
Modulation BPSK, QPSK, 16QAM, 64QAM, 256QAM (11ac)
Media Access CSMA/CA with ACK
Associated STA 100 stations per radio
Channel
2.4Ghz:
CH1 – 11: North America, Taiwan
CH1- 13: EU, Japan, China
5Ghz:
CH36, 40, 44, 48 (Band 1):
North America, EU, Japan, China
CH149, 153, CH157, 161, 165 (Band4):
North America, Taiwan, China
Bandwidth HT20/HT40/HT80
Max TX Power
The maximum allowable RF power level is subject to
specified nation regulation
2.4Ghz < 20dBm
5Ghz < 23dBm
RX Sensitivity
2.4Ghz:
HT20 (11n): -64 dBm at MCS 7/15
HT40 (11n): -61dBm at MCS 7/15
5Ghz:
HT20 (11n): -64dBm at MCS7/15
HT40 (11n): -61dBm at MCS 7/15
HT20 (11ac): -57dBm at MCS9
HT40 (11ac): -54dBm at MCS9
HT80 (11ac): -51dBm at MCS9
LoRa
Standard Sub-Ghz radio station regulation
Bandwidth 125Khz / 250Khz / 500Khz
Multiplexing TDMA
Modulation LoRa
Freq. Band CN 470Mhz, EU 868Mhz, NA 915Mhz, AS 923Mhz
Media Access WISE-Link semi-persistent scheduling (SPS) with
ACK
Associated Node 500 nodes
Data Rate Spread Factor (SF) 7 - 12
Max TX Power
The maximum allowable RF power level is subject to
specified nation regulation
LoRa < 18dBm
RX Sensitivity
LoRa > -136dBm at SF = 12 / 125KHz
LoRa > -133dBm at SF = 12 / 250KHz
LoRa > -130dBm at SF = 12 / 500KHz
O.S Linux V 3.14
Dimensions W x L x T 187.9mm x 150mm x 39mm
Weight Net Weight (g) 990 gram
Power DC-In 12V DC-In
Power Consump-
tion Watt 18 watt (Max)
WISE-3610 User Manual 4
1.2 Mechanical Specifications
Dimension: 187.9mm x 150mm
Height: 39mm
Reference Weight: 990g (including wall mounting kits)
1.3 Electrical Specifications
Power supply type: DC-in 12V
RTC Super Capacitor: Panasonic (P/N: EECS0HD224)
–Typical voltage: 4.3V
–Nominal capacity: 0.22F
1.4 Environmental Specifications
Operating temperature: -20~70°C (-4~157°F)
Operating humidity: 0% ~ 90% relative humidity, non-condensing
Storage temperature: -40~85°C (-40~185°F)
Storage humidity: 60°C @ 95% RH Non-condensing
Vibration Loading During Operation: 1 Gms, IEC 60068-2-64, random, 5 ~
500 Hz, 1 Oct/min, 1 hr/axis.
Environment
Operational Tem-
perature -20 ~ 70°C
Operating
Humidity 0% ~ 90% relative humidity, non-condensing
Certifications Level CE / FCC / Class B / TELEC / SRRC / NCC
Chapter 2
2H/W Installation
This chapter gives mechanical
and connector information on the
WISE-3610
Sections include:
Information of WISE-3610 I/O
Indication
On Board Connectors and
Switches
WISE-3610 Hardware Installa-
tion
WISE-3610 User Manual 6
2.1 Introduction
The following sections show the internal / external connectors and pin assignments
for applications.
2.1.1 WISE-3610 I/O Indication
Figure 2.1 WISE-3610 Front View
Figure 2.2 WISE-3610 Rear View
2.1.2 WISE-3610 Antenna Connectors
The WISE-3610 provides 6 SMA antenna connectors; all are assembled by default
on housing. Wi-Fi, LoRa antennas (total are four) are packed in the package. To
enable WWAN feature, need to have following table materials and assemble manu-
ally by the guides (refer to hardware installation guide 2.3.2):
Figure 2.3 Antenna SMA in front panel
7 WISE-3610 User Manual
Chapter 2 H/W Installation
Figure 2.4 Antenna SMA in rear panel
2.1.3 LED Indication
Table 2.1: WWAN related materials
968EMW0093 Mini PCIE HSPA 3G Card with Rx Diversity
1750008424-01 3G/LTE Antenna Dipole 4dBi
1750008669-01 3G/LTE RX Diversity Antenna Cable IPEX to IPEX Connector
193B0204C0 Mini-PCI Express Card Screw
Table 2.2: WISE-3610 LED Indication
Name Description
PWR Steady ON = Power Up
OFF = Power Down
USB Steady ON = USB device detected
Blinking = TX / RX Transmission
OFF = No USB device connected
LoRa Steady ON = LoRa Module detected
Blinking = TX / RX Transmission
OFF = LoRa Module disabled
WWAN Steady ON = WWAN Module detected
Blinking = TX / RX Transmission
OFF = No WWAN Module detected
2.4Ghz Blinking = TX / RX Transmission
OFF = 2.4G Wi-Fi interface disabled
5Ghz Blinking = TX / RX Transmission
OFF = 5G Wi-Fi interface disabled
WAN Brown LED Blinking = 10M/100Mbps TX / RX Transmission
Green LED Blinking = 1000Mbps TX / RX Transmission
LAN Brown LED Blinking = 10M/100Mbps TX / RX Transmission
Green LED Blinking = 1000Mbps TX / RX Transmission
WISE-3610 User Manual 8
Figure 2.5 WISE-3610 LED locations
2.1.4 Reset Button
The WISE-3610 has a reset button on the front side. Press this button to activate the
hardware reset function for more than 8 seconds.
Figure 2.6 Rest button location
2.1.5 Ethernet Connector (WAN, LAN)
The WISE-3610 provides one RJ45 WAN and one RJ45 LAN interface connectors,
they are fully compliant with IEEE802.3ab / IEEE 802.3u and IEEE 802.3x Flow Con-
trol 10/100/1000 Base-T CSMA/CD standards. These Ethernet ports provide stan-
dard RJ-45 connector with LED indicators to show Active/Link status.
9 WISE-3610 User Manual
Chapter 2 H/W Installation
2.1.6 USB 3.0 Port
The WISE-3310 provides one USB 3.0 interface.
2.1.7 COM Port
The WISE-3610 provides one serial D-sub 9 COM port which could be configured
either one RS-232 / RS-422 / RS-485 interface for Modbus RTU feature. Open the
housing to change hardware switch (Location at SW6) on PCBA for corresponding
demand interface (default setup is RS-485).
RS-232 (1000) RS-422 (1100) Default: RS-485 (0100)
WISE-3610 User Manual 10
2.1.8 Power Input Connector
The WISE-3610 comes with a DC-jack header for 12V DC external power input. The
Maximum power consumption is around 18 Watt.
2.1.9 Micro SD Connector
The WISE-3610 provides a Micro SD slot. Users can insert a Micro SD card easily by
open the housing regarding to security concern (probably, users may save sensitive
LoRa node collected data or other application into this Micro SD card supports up-to
128GB).
11 WISE-3610 User Manual
Chapter 2 H/W Installation
2.1.10 Micro SIM Connector
The WISE-3610 has two micro SIM slots. Users can insert two micro SIM cards man-
ually. Two telecomm operating SIMs for backup each other if the connection loss.
The SIM slot locations are on top and bottom of PCBA. The 1st priority SIM slot (Pri-
mary) is on top size of PCBA and the 2nd priority is on bottom side of PCBA. Refer to
the following figures for indication.
WISE-3610 User Manual 12
2.2 On Board Connectors and Switches
2.2.1 Connector and switch lists
2.2.2 Connector Settings
2.2.2.1 CN12 Micro SD Card Slot
WISE-3610 support a Micro SD card slot up-to 128GB stored space
Figure 2.7 SD Slot
CN12 SD Card Slot
CN28 Micro SIM Card Slot 1 (Primary)
CN27 Micro SIM Card Slot 2 (Secondary)
CN22 Mini-PCIe Card Slot
SW6 RS-232 / RS-422 / RS-485 hardware switch
CN18 WWAN IPEX Connector
13 WISE-3610 User Manual
Chapter 2 H/W Installation
2.2.2.2 Micro SIM Card Primary Slot (CN28)
2.2.2.3 Micro SIM Card Secondary Slot (CN27)
WISE-3610 User Manual 14
2.2.2.4 Mini PCIE (CN5)
WISE-3610 supports mini-pcie interface. Default support WWAN 3G module that are
listed in “Table 2.1”. The detailed pin definition is listed as below.
mini-PCIe CN22 mini-PCIe
1 WAKE# NC +V_LTE +3p3Vaux_1 2
3 COEX1# NC GND GND_1 4
5 COEX2# NC NC +1p5V_1 6
7 CLKREQ# NC LTE_UIM_PWR UIM_PWR 8
9 GND_2 GND LTE_UIM_DATA UIM_DATA 10
11 REFCLK- NC LTE_UIM_CLK UIM_CLK 12
13 REFCLK+ NC LTE_UIM_RESE
TUIM_RESET 14
15 GND_3 GND NC UIM_VPP 16
17 Reserved_6/UIM_C8 NC GND GND_4 18
19 Reserved_5/UIM_C4 NC LTE_W_DIS# W_DISABLE# 20
21 GND_5 GND LTE_RTS# PERST# 22
23 PERn0 NC +V_LTE +3p3Vaux_2 24
25 PERp0 NC GND GND_6 26
27 GND_7 GND NC +1p5V_2 28
29 GND_8 GND NC SMB_CLK 30
31 PETn0 NC NC SMB_DATA 32
33 PETp0 NC GND GND_9 34
35 GND_10 GND LTE_USB_D- USB_D- 36
37 GND_11 GND LTE_USB_D+ USB_D+ 38
39 +3p3Vaux_3 +V_LTE GND GND_12 40
41 +3p3Vaux_4 +V_LTE
LTE_LED
LED_WWAN# 42
43 GND_13 GND LED_WLAN# 44
45 Reserved_1 NC LED_WPAN# 46
47 Reserved_2 NC NC +1p5V_3 48
49 Reserved_3 NC GND GND_14 50
51 Reserved_4 NC +V_LTE +3p3Vaux_5 52
15 WISE-3610 User Manual
Chapter 2 H/W Installation
Figure 2.8 Mini-PCIE CONNECTOR
2.2.2.5 Hardware switch (SW6)
WISE-3610 supports a hardware switch to change RS-232 / RS-422 / RS-485 for
selection. Default is RS-485 by manufacturer setting.
RS-232 (1000) RS-422 (1100) Default: RS-485 (0100)
Figure 2.9 Hardware Switch for serial type selection
WISE-3610 User Manual 16
2.2.2.6 WWAN IPEX Connector (CN18)
If there is WWAN 2nd antenna demand to have 3G Rx diversity feature by connect-
ing CN18 IPEX to mini-PCie IPEX connector on the 3G module.
Figure 2.10 CN18 and 3G module connection guidance
2.3 WISE-3610 Hardware Installation
2.3.1 Mounting Assembly Method
You can fix WISE-3310 to a wall by using wall mounting kit, as following figure.
17 WISE-3610 User Manual
Chapter 2 H/W Installation
2.3.2 Enable WWAN feature with hardware installation
WISE-3610 has native support 3G and 4G LTE backhaul for WWAN card installation
and accessories by the following order list and procedures:
1. Open WISE-3610 top case by releasing 6 screws around housing (from top and
side view)
NO Content Description Qty Remark
1 968EMW0093 Mini PCIE HSPA 3G Card
with Rx Diversity
1 Frequency Band: 8
00/850, 900, AWS1700,
1900, 2100
2 EWM-C117FL02E LTE Card for Cat. 4
(150Mbps / 50Mbps)
1 LTE Bands:
1, 3, 5, 7, 8, 20 (EU, Asia)
3 EWM-C117FL07E LTE Card for Cat. 4
(150Mbps / 50Mbps)
1 LTE Bands:
1, 3, 5, 8, 19 (JP NTT
DoCoMo)
4 1750008424-01 3G/LTE Antenna Dipole
4dBi Full Band
2
5 1750008669-01 3G/LTE RX Diversity
Antenna Cable IPEX to
IPEX Connector
1
6 193B0204C0 Mini-PCI Express Card
Screw
2
WISE-3610 User Manual 18
19 WISE-3610 User Manual
Chapter 2 H/W Installation
2. Install 968EMW0093 3G card into mini-PCIe slot on the top layer of WISE-3610
PCBA.
3. Assembly 2 x antenna cables (one is 1750008669-01 and the other one has
already provided in housing) on 3G module by the following figure guidance.
4. Insert SIM Cards applied form local Internet Service Provider (ISP) into system
(there is 2 SIM slots into WISE-3610 to support Dual-SIM Failover). One is on
top of PCBA and the other is on the bottom side of PCBA at the same location
shown on above photo.
5. Close WISE-3610 top case.
6. Assembly 2x 1750008424-01 antennas in the front / rear of panels in the loca-
tion of WWAN ports for H/W installation completion.
WISE-3610 User Manual 20
Chapter 3
3Software Functionality
This chapter details the software
configurations on the WISE-3610.
WISE-3610 User Manual 22
3.1 WEB GUI Login
1. Access the WEB GUI, user can introduce http://192.168.1.1 on browser tool.
User can also use http://advantech.local local domain technology to access
Web GUI without figuring out the IP address of device.
2. The default WEB GUI Login account:
Username: root
Password: Advantech
23 WISE-3610 User Manual
Chapter 3 Software Functionality
3.2 Gateway Deployment Function Comparison
There are 4 kinds of Gateway Deployment modes applied to different deployment
scenarios. The NorthBound configuration is "WAN", "WWAN", "2.4GHz WIFI", and
"5GHz WIFI", respectively.
3.3 Gateway Deployment (WAN)
3.3.1 NorthBound
Visit Network -> Gateway Deployment. The LoRa Gateway support 4 kinds of
deployment scenarios to connect to customer’s network, including “WAN”, “WWAN”,
“2.4GHz WIFI” and “5GHz WIFI”. The NorthBound item is used to choose the deploy-
ment scenarios.
3.3.2 Protocol
To choose the protocol for NorthBound connection. This protocol item only shows up
when NorthBound is configured to WAN and it will be hided when NorthBound is con-
figured to other values.
Scenario
NO
WWAN
(3G/LTE)
WAN
(Ethernet)
WISE-3610
DHCP Server
@LAN/WLAN
WISE-3610
DHCP Cli-
ent @WLAN
LAN
(Ethernet)
Wi-Fi
2.4Ghz
Wi-Fi
5Ghz LoRa
1 O O O X O AP AP AP
2 O X O X O AP AP AP
3 X X X O O STA + AP AP AP
4 X X X O O AP STA +
AP AP
Scenario
NO
WISE-3610 Wi-Fi 2.4Ghz
SSID
WISE-3610 Wi-Fi 5Ghz SSID Remarks
1 Advantech Advantech_5Ghz Factory Default
2 Advantech Advantech_5Ghz
3 Connect uplink Root AP and
broadcast SSID, which SSID
is the same to uplink Root AP
Copy uplink SSID and add
suffix "_5Ghz" over SSID
Broadcast name. i.e.,
XXXX_5Ghz
4 Copy Uplink SSID and add
suffix "_2Ghz" over SSID
Broadcast name. i.e.,
XXXX_2Ghz
Connect uplink Root AP and
broadcast SSID, which SSID
is the same to uplink Root AP
WISE-3610 User Manual 24
(1) DHCP Client
To chooses DHCP client, and LoRa gateway will try to get IP on Ethernet WAN port
via DHCP protocol.
(2) Static IP
When user chooses Static IP, LoRa gateway will use static IP provided on Ethernet
WAN port. In addition, user need to configure related IPv4 address, IPv4 netmask,
IPv4 gateway, DNS servers.
25 WISE-3610 User Manual
Chapter 3 Software Functionality
(3) PPPoE
When user chooses PPPoE, LoRa gateway will try to get IP on Ethernet WAN port
via PPPoE protocol. In addition, user need to configure related PAP/CHAP user-
name, and password. The Access Concentrator and Service Name are optional
according to operator’s environment.
3.3.3 WAN / WAN Failover
When WAN / WWAN Failover function is enabled, LoRa gateway will use Ethernet
WAN or 3G module to connect to network. When LoRa gateway boots up, it prefers
to use Ethernet WAN to connect to network, and will switch to 3G if there are no traf-
fic in a minute. In addition, it will switch to Ethernet WAN if there are no traffic on 3G
interface. When this function is disabled, only Ethernet WAN can be used to connect
to network.
3.3.4 SouthBound
Visit Network -> Gateway Deployment. The SouthBound TAB includes LAN side IP
and DHCP server related settings.
3.3.4.1 LAN IPv4 address and netmask
The SouthBound LAN side IP address and netmask setting
3.3.4.2 DHCP Server
The ON/OFF switch for LAN side DHCP Server function
3.3.4.3 Start
The start of IP address that DHCP Server will assign to client. User can input lowest
leased address as offset from the LAN IPv4 address (e.g. 100) or input the exactly
start of IP address (e.g. 192.168.1.100).
WISE-3610 User Manual 26
3.3.4.4 Limit
Maximum number of leased addresses from start of IP address. If user configures
LAN side IP to 192.168.1.1/24, Start to 100 and Limit to 150, it means the IP address
pool of DHCP server is 192.168.1.100~192.168.1.249.
3.3.4.5 Leasetime
Lease time of assigned IP address from DHCP server
3.4 Gateway Deployment (WWAN)
3.4.1 NorthBound
Visit Network -> Gateway Deployment. When NorthBound is configured to WWAN
(Cellular), the 3G module is responsible for 3G network dial up using the information
provided by USIM, user may not need to configure any items regarding to North-
Bound.
27 WISE-3610 User Manual
Chapter 3 Software Functionality
3.4.2 SouthBound
The SouthBound setting are same as WAN mode.
3.4.3 Cellular
Visit Cellular -> Configuration. By default, LoRa gateway will use the information pro-
vided by USIM to dial up to Mobile network and user can keep the default setting.
3.4.4 Enable
The ON/OFF switch for 3G module dial up function.
3.4.5 SIM
There are 3 kinds of chooses for SIM item. The Auto means LoRa gateway will auto-
matically switch between two USIM cards according to dial up status. That means
when the 3G link with operator #1 is down, LoRa gateway will switch to operator #2.
The Primary and Secondary mean LoRa gateway will only use first or secondary
USIM to dial up, respectively.
WISE-3610 User Manual 28
3.4.6 Cellular Status
When LoRa gateway boots up, it will automatically connect to Mobile network using
the information provided by USIM, and user can visit Cellular ? Status to check link
status.
3.5 Gateway Deployment (2.4GHz WIFI)
3.5.1 NorthBound
Visit Network -> Gateway Deployment. When NorthBound is configured to 2.4GHz
WIFI, LoRa gateway will use 2.4GHz WIFI station to connect to uplink AP, and
become a bridge AP. So, the clients on LAN port or 2.4GHz WIFI AP or 5GHz WIFI
AP will get IP from uplink AP router via DHCP protocol.
29 WISE-3610 User Manual
Chapter 3 Software Functionality
3.5.2 Scan 2.4GHz AP Button
This button is used to scan 2.4GHz frequency and then LoRa gateway can connect
to uplink AP router.
3.5.3 Join Network Button
After scanning, user can choose the specific uplink AP router and connect to it by
pressing Join Network button.
WISE-3610 User Manual 30
3.5.4 WPA passphrase
If uplink AP router has enabled security, user may need to input passphrase to con-
nect to it correctly.
As pressing Submit button, LoRa gateway will reboot automatically to take configura-
tion effect. When LoRa gateway boots up, it will get IP address from uplink AP router
and LAN/WLAN side clients also need to get IP from uplink AP router in this mode.
31 WISE-3610 User Manual
Chapter 3 Software Functionality
3.6 Gateway Deployment (5GHz WIFI)
When NorthBound is configured to 5GHz WIFI, it uses 5G WIFI station to connect to
uplink 5G AP, and it also enables 2.4G and 5G WIFI AP simultaneously. In this mode,
5G WIFI STA, 5G WIFI AP, 2.4G WIFI AP, and Ethernet LAN are bridged together,
and device become an AP bridge. It uses DHCP client to get IP from uplink WIFI AP
router. To connect to uplink AP, user should press “Scan 5GHz AP” button, and follow
the wizard procedure. The configuration steps are like 2.4GHz WIFI steps, and user
can refer 2.4GHz WIFI steps.
3.7 System
Visit System -> System to manage hostname and time setting of LoRa gateway.
3.7.1 Local Time
It will display the time status of LoRa gateway.
3.7.2 Hostname
Hostname of this LoRa gateway.
3.7.3 Timezone
Timezone setting for LoRa gateway.
3.7.4 Enable NTP client
To enable/disable SNTP client function.
WISE-3610 User Manual 32
3.7.5 NTP server candidates
LoRa gateway will perform time synchronization with SNTP server configured here.
3.8 Administration
Visit System -> Administration to change the password of LoRa gateway.
3.8.1 Old Password
Input the original password to pass the authentication of changing password.
3.8.2 Password and Confirmation
Input the new password twice to double confirm the new password user want to
change.
33 WISE-3610 User Manual
Chapter 3 Software Functionality
3.9 Backup / Flash Firmware
Visit System -> Backup / Flash Firmware to manage LoRa gateway configuration
file and perform firmware upgrade.
3.9.1 Generate archive
To backup configuration file to host PC
3.9.2 Perform reset
To perform factory reset and all LoRa gateway configuration will be reset to factory
default.
3.9.3 Upload archive
To restore configuration from host PC to LoRa gateway
Visit System -> Backup / Flash Firmware to upgrade firmware of LoRa gateway.
3.9.4 Keep settings
User can choose to only perform firmware upgrade without reset the configuration.
For formal use, we suggest to not keep settings due to new function may need to
load new settings.
3.9.5 Flash image
To upgrade firmware, please choose firmware and press Flash image button
WISE-3610 User Manual 34
3.9.6 Flash Firmware -Verify
LoRa gateway will compute the MD5CHECKSUM for checking, and ask user to Pro-
ceed or Cancel.
3.10 Reboot
Press ‘Perform reboot’ link to do rebooting.
35 WISE-3610 User Manual
Chapter 3 Software Functionality
3.11 Diagnostics
Ping, Traceroute and Nslookup Diagnostics Tools.
3.12 Security
3.12.1 Remote Management
Visit Security -> to open port on WAN zone interface.Remote Management
3.12.1.1 HTTP / Port 80 (HTTPS / Port 443, SSH / Port 22, MQTT / Port 1883 or 8883 or
8884)
To enable/disable port access from WAN zone interface. The WAN zone interfaces
include Ethernet WAN and 3G module. After enabling the port on WAN zone inter-
face, external host can access related services running of LoRa gateway.
WISE-3610 User Manual 36
3.13 DMZ
Visit Security -> DMZ to enable/disable DMZ function.
3.13.1 DMZ
To enable/disable DMZ function.
3.13.2 IPv4 address
When DMZ is enabled, traffic come to the port of WAN zone will be forwarded to this
private host.
3.14 Port Forwarding
Visit Security -> Port Forwarding to add/delete port forwarding rule.
3.14.1 Port Forwarding
One port forwarding rule includes friendly rule name, Protocol, External Port, Internal
IP address and Internal Port fields. The function of port forwarding is when traffic with
configured protocol and port come to external port, LoRa gateway will forward traffic
to internal IP and internal port. Port Forwarding and DMZ functions are similar. If user
add a port forwarding rule to forward HTTP packets to private host PC, and then
Remote Management host PC cannot surf Webpage of LoRa gateway.
37 WISE-3610 User Manual
Chapter 3 Software Functionality
3.15 MAC Filter
Visit Security -> MAC filter to add/delete MAC filter rule.
3.15.1 MAC Filter
One MAC filter rule includes friendly rule name and MAC address. The function of
MAC filter is to drop packet with configured source MAC address.
WISE-3610 User Manual 38
3.16 PPTP/L2TP
Visit Security -> PPTP/L2TP to enable/disable PPTP/L2TP function.
3.16.1 Disabled
By default PPTP/L2TP are disabled. To enable PPTP/L2TP function, user need to
uncheck this item.
3.16.2 Protocol
User can choose PPTP or L2TP according to requirement.
3.16.3 Server IP
The PPTP/L2TP server that LoRa gateway purpose to connect.
3.16.4 PAP/CHAP username and PAP/CHAP password
The account to login to PPTP/L2TP server.
39 WISE-3610 User Manual
Chapter 3 Software Functionality
3.17 IPSec
Visit Security -> IPSec to configure IPSec tunnel settings.
3.17.1 NAT Traversal
To enable/disable IPSec NAT Traversal function.
3.17.2 Add button
Introduce tunnel name and press add button to add a IPSec tunnel configuration tem-
plate.
3.17.3 IKEv1/IKEv2
(1) permit: signify no IKEv2 should be transmitted, but will be accepted if peer sites
initiate with IKEv2
(2) no: signify only use IKEv1, and no IKEv2 negotiation will be transmitted or
accepted
(3) yes: signify allow IKEv1 and IKEv2, and use IKEv2 to start the negotiate by
default
(4) insist: signify only IKEv2 is allowed, and IKEv1 will be rejected
3.17.4 Local Peer IP
The outgoing IP address of LoRa gateway. It will automatically detect if %defaultroute
is configured.
3.17.5 Local Subnet
The private subnet behind the LoRa gateway, and the format is IP/mask length.
3.17.6 Local ID
The identify of LoRa gateway for IKE negotiation.
3.17.7 Remote Peer IP
The peer side IP address for IPSec tunnel.
WISE-3610 User Manual 40
3.17.8 Remote Subnet
The private subnet behind the peer side for IPSec tunnel.
3.17.9 Remote ID
The identify of peer side for IKE negotiation.
3.17.10Auth By
(1) secret: pre-shared key combined with 4.6.11
(2) rsasig: RSA signature combined with 4.6.12~4.6.15
3.17.11PSK Key
Pre-shared key for IPSec tunnel
3.17.12CA
Root CA Certificate
3.17.13Local Certificate
The certificate of LoRa gateway for IKE negotiation.
3.17.14Local Key
The private key of LoRa gateway for IKE negotiation.
41 WISE-3610 User Manual
Chapter 3 Software Functionality
3.17.15Remote Certificate
The certificate of peer site for IKE negotiation.
3.17.16IKE Algorithms
The security parameters for IKE phrase 1 negotiation. It supports following combina-
tion: 3des-md5-modp1024, 3des-md5-modp2048, 3des-sha1-modp1024, 3des-
sha1-modp2048, aes128-md5-modp1024, aes128-md5-modp2048, aes128-sha1-
modp1024, aes128-sha1-modp2048, aes256-sha1-dh22, aes256-sha1-dh23,
aes256-sha1-dh24.
3.17.17IKE Lifetime
The lifetime of IKE phrase 1 negotiation. Before it is timeout, the IKE phrase 1 will be
re-negotiated.
3.17.18ESP Algorithm
The security parameters for IKE phrase 2 negotiation. It supports following combina-
tion: 3des-md5-modp1024, 3des-md5-modp2048, 3des-sha1-modp1024, 3des-
sha1-modp2048, aes128-md5-modp1024, aes128-md5-modp2048, aes128-sha1-
modp1024, aes128-sha1-modp2048, aes256-sha1-dh22, aes256-sha1-dh23,
aes256-sha1-dh24.
3.17.19Perfect Forward Secret
Perfect Forward Secret security feature for IKE negotiation.
3.17.20SA Lifetime
The lifetime of IKE phrase 2 negotiation. Before it is timeout, the IKE phrase 2 will be
re-negotiated.
3.17.21DPD Delay
The delay in seconds between Dead Peer Detection keepalives (R_U_THERE,
R_U_THERE_ACK).
WISE-3610 User Manual 42
3.17.22DPD Timeout
The length of time in seconds that there are no DPD keepalives and no traffic. After
this time period, DPD action will be performed.
3.17.23DPD Action
(1) hold: keep the security parameters in LoRa gateway
(2) clear: clear the security parameters in LoRa gateway
(3) restart: immediately to re-negotiate the security parameters
3.17.24XAuth
(1) no: disable XAuth authentication option
(2) yes: enable XAuth authentication option
3.17.25Username
The username for XAuth
3.17.26Password
The password for XAuth
3.17.27Operation
(1) start: the IKE will be initiated for this tunnel when LoRa gateway is bootup
(2) ignore: the IKE will not be initiated for this tunnel when LoRa gateway is bootup
43 WISE-3610 User Manual
Chapter 3 Software Functionality
3.18 Dynamic DNS
3.18.1 Enable
To enable/disable DDNS function.
3.18.2 Service
To choose the DDNS provider profile.
3.18.3 Hostname
The hostname is used to registered to DDNS provider for domain name query.
3.18.4 Username
The username is used to registered to DDNS provider.
3.18.5 Password
The password is used to registered to DDNS provider.
3.18.6 Source of IP address
The source IP address used to register to DDNS provider.
(1) network: choose IP on specific network
(2) URL: detect the current local IP from specified website. If LoRa gateway is behind
a NAT, input the WEB URL that can report the external IP address of NAT router
3.18.7 Network
User can choose IP on wan, lan or cellular interface
3.18.8 URL
The correct URL might depend on the DDNS provider being used, the sample format
should be http://checkip.dyndns.org
3.18.9 Check for changed IP every and Check-time unit
The unit of time to check if IP address is changed in LoRa gateway.
WISE-3610 User Manual 44
3.18.10Force update every and Force-time unit
The unit of time, LoRa gateway try to update the registered information.
3.19 Modbus Configuration
3.19.1 Modbus Gateway
To enable/disable Modbus TCP to Modbus serial RTU function.
3.19.2 Interface
There are 3 kinds of modes LoRa gateway supported. The configuration of hardware
and software must be matched to work properly.
RS-232(1000) RS-422(1100) RS-485(0100)
WISE-3610 User Manual 46
3.20 WEB Server
3.20.1 HTTPS Certificate
The https certificate for Web server. After delete, user can upload certificate pre-
pared.
3.20.2 HTTPS Private Key
The https private key for Web server. After delete, user can upload private key pre-
pared.
3.20.3 Remove old certificate and key
This button can remove certificate and key, and LoRa gateway will automatically gen-
erate certificate and key as bootup.
3.21 Syslog
3.21.1 Enable
To enable/disable syslog sent to remote host PC.
3.21.2 Host
The IP address of remote host PC that run syslog server.
47 WISE-3610 User Manual
Chapter 3 Software Functionality
3.21.3 Port Number
The Port Number of remote host PC that run syslog server.
3.22 WIFI Status
Visit Network -> WIFI to check WIFI function status.
3.22.1 Wireless Overview
It will show 2.4Ghz WIFI SSID and then 5Ghz WIFI SSID. The Edit button can get
into detail WIFI setting page.
3.22.2 Associated Stations
It will display the associated WIFI stations including 2.4Ghz and 5Ghz WIFI stations.
WISE-3610 User Manual 48
3.23 WIFI Configuration
Visit Network -> WIFI -> Edit BUTTON to check or modify general WIFI function.
3.23.1 Wireless network is enabled
To enable/disable the WIFI SSID instance.
3.23.2 Channel
User can choose the desired channel or leave it auto to automatically selection.
3.23.3 Transmit Power
The maximum power is 20dbm mapped to 100%, and user can lower down the trans-
mission power.
3.23.4 ESSID
The SSID for this wireless interface.
3.23.5 Mode
User can configure this SSID to be AP, Client or WDS-AP, WDS-Client.
3.23.6 Hide ESSID
User can choose to hide SSID explored by clients.
Visit Network -> WIFI -> Edit BUTTON -> Device Configuration -> Advanced Set-
tings TAB to check or modify advance settings of device level.
49 WISE-3610 User Manual
Chapter 3 Software Functionality
3.23.7 Mode
The operating mode for WIFI interface. It supports auto, 802.11b, 802.11g,
802.11g+n for 2.4Ghz band and auto, 802.11a, 802.11a+n and 802.11ac for 5GHz
band.
3.23.8 HT Mode
The channel bandwidth for WIFI device. It supports 20MHz, 40MHz 2nd channel
below, 40MHz 2nd channel above, and 40MHz channel for 2.4Ghz band and 20MHz,
40MHz 2nd channel below, 40MHz 2nd channel above, 40MHz channel and 80MHz
channel for 5GHz band.
3.23.9 Inter SSID Isolation
WIFI station to station communication between different SSID.
3.23.10Force 40MHz mode
Force to use 40MHz channel bandwidth. To enable it will be not compatible with IEEE
802.11n-2009, and 20MHz client cannot associate to device.
3.23.11ANI Enable
To enable/disable hardware level automatically noise immunity.
3.23.12Dynamic Tx Chain Enable
To enable/disable chip vendor version of efficient transmission.
Visit Network -> WIFI -> Edit BUTTON -> Interface Configuration -> Wireless
Security TAB to check or modify security settings of interface level.
WISE-3610 User Manual 50
3.23.13Encryption
The WIFI security settings. It supports No Encryption, WEP Open System, WEP
Shared Key, WEP Mixed, WPA-PSK, WPA2-PSK, WPA-PSK/WPA2-PSK Mixed
Mode, WPA-EAP, and WPA2-EAP.
3.23.14Used Key Slot / Key#1 / Key#2 / Key#3 / Key#4
The security sub items when WEP is chosen. The Used Key Slot indicate which key
is used for encryption, and user can introduce 4 keys in system.
3.23.15Cipher / Key
The Cipher method and Key value for WPA-PSK, WPA2-PSK and WPA-PSK/WPA2-
PSK Mixed Mode. The Cipher method supports auto, Force CCMP(AES), Force
TKIP, Force TKIP and CCMP(AES).
3.23.16Cipher / Radius-Authentication-Server(/Port/Secret) / Radius-
Account-Enable / NAS ID
The RADIUS configuration for WPA-EAP and WPA2-EAP. The authentication and
accounting will be performed on RADIUS server, and LoRa gateway works as
authenticator.
Visit Network -> WIFI -> Edit BUTTON -> -> Interface Configuration MAC Filter
TAB to check or modify WIFI station MAC filter settings of interface level.
51 WISE-3610 User Manual
Chapter 3 Software Functionality
3.23.17MAC-Address Filter
This is chip level MAC filter used to drop station traffic. It supports Allow listed only
(white list) and Allow all except listed (black list).
3.23.18MAC-List
To input the MAC address of station that purpose to deny.
WISE-3610 User Manual 52
3.24 Static Routes
Visit Network -> Static Routes to manage static route of LoRa gateway. User can
add host route or network route according to deployment environment.
Switch
Visit Switch -> Port Status to check the LAN and WAN link status.
53 WISE-3610 User Manual
Chapter 3 Software Functionality
Visit Switch -> Statistics to check the LAN and WAN switch port counter status.
Visit Switch -> Configuration to manage the LAN and WAN switch port configura-
tion. User can enable/disable Auto-Negotiation, Speed, Duplex Mode and Flow
Control according the deployment environment.
WISE-3610 User Manual 54
3.25 Data and Charts
Visit WISE Manager -> Data and Charts to view the sensor data reported by all
nodes.
Click one of the three circles inside Node Data, Charts can be generated in the spec-
ified location: left, center, or right.
55 WISE-3610 User Manual
Chapter 3 Software Functionality
3.26 Management
Visit WISE Manager -> Management to manage the database of nodes and check
the status of both gateway and nodes.
Management
The ID of Manager is automatically assigned, and its status is shown afterward. The
values of status include 0 for "DOWN", 1 for "START_UP", and 2 for "IN_SERVICE".
The ID of LoRa Gateway and Nodes are their EUI respecetively, and their status are
displayed afterward.
The "Action" button is used to restart WISE Manager. When clicked, the following dia-
log will poped up. Click "OK" to proceed, or "Cancel" to stop.
Note! Restart of "WISE Manager" is required after "Save & Apply" any settings
of Management page.
WISE-3610 User Manual 56
Database
To manipulate Database of WISE Manager, LoRa Gateway, and LoRa Nodes, click
the buttons under "Action".
WISE Manager
This is an informative page about WISE Manager. MQTT Bridge is to set an external
MQTT broker that the embeded MQTT broker can connect. Once enabled, all publi-
cation of status, including WISE Manaer's, LoRa Gateway's and Nodes', are for-
warded to the external MQTT broker. Click "Back to Overview" after browswing the
page.
57 WISE-3610 User Manual
Chapter 3 Software Functionality
LoRa Gateway
WISE-Link
This page is used to configure all paramters of WISE-Link. The following features can
be enabled/or disabled:
"Beacon": On means WISE-Link 2.0. Off means WISE-Link 1.0
"Semi-Persistent Scheduling": On means Gateway allocates SPS sub-frames for
Nodes. Off means Gateway only supports Lottery sub-frames.
"Multicasting": On means Gateway supports multicast to Nodes. Off means Gate-
way only supports uni-cast.
Then, configure parameters of each feature respectively.
Beacon
"Network ID": 4-digits heximals, which identifies the network.
"Sub Frame Index": in terms of ms, which determines the maximum over-the-air
time of an uplink packet.
"Max Tx Ratio": in terms of time slots, which determines the maxiumum over-the-air
time of all downlink packets allowed within a TTI.
Note! Each time slot is 50 ms, and each TTI is 2400 ms.
WISE-3610 User Manual 58
Semi-Persistent Scheduling
"SPS Cycle": in terms of TTI if the value is less or equal to 64, otherwise in terms of
64 TTIs, determines the cycle time of SPS sub-frames allocated to a specific node.
For example, 24 means 24 TTIs, around 60 (=24*2.5) seconds, and 65 means 2 (65-
63) * 64TTIs , around 320 (=2*64*2.5) seconds. The maximum allowed value is 1024.
59 WISE-3610 User Manual
Chapter 3 Software Functionality
Multicast
"Broadcast Key": 32-digit heximals, which is used to encrypt/decrypt multicast pack-
ets.
"Use Nonce to generate multicast key": If checked, mutlicast keys will be derived
from nonce, and used to encrypt/decrypt multicast packets.
Adaptive Data Rate
"Default Uplink Data Rate": regional dependant. Allowed range for JP is 0~5. Default
2.
"Default Downlink Data Rate": regional dependant. Allowed range for JP is 0~5, with
default 2.
"Minimum Uplink Data Rate": regional dependant. Default for JP is 0.
"Maximum Uplink Data Rate": regional dependant. Default for JP is 5.
"Minimum Downlink Data Rate": regional dependant. Default for JP is 0.
"Maximum Downlink Data Rate": regional dependant. Default for JP is 5.
WISE-3610 User Manual 60
Radio Frequency
In case Beacon is On:
"Region": Select region to be used by Beacon.
"Channel Frequency": Select frequency to be used by Beacon. "Auto" means Gate-
way auto-selects the channel with the least RSSI.
"Data Rate": Fixed value per region.
"Tx Power": Downlink transmission power in unit of dBm.
In case Beacon is Off:
"Region": Select region to be used by data.
"Channel Frequency #1": Select frequency to be used on channel 1.
"Data Rate #1": Select data rate to be used on channel 1.
"Tx power #1": Select downlink transmission power on channel 1.
"Channel Frequency #2": Select frequency to be used on channel 2.
"Data Rate #2": Select data rate to be used on channel 2.
"Tx power #2": Select downlink transmission power on channel 2.
Node
Add LoRa Node
Depending on the "Activation" mode of nodes, different parameters are required.
In case of OTAA,
"Device EUI": 16-digit heximals.
"App EUI": 8-digit heximals.
"Device Class": A stands for Class-A, and C stands for Class-C.
"Activation": OTAA
"App Key": 32-digit heximals.
"Payload Field": Enabled means data is encoded according to rules in WISE Mana-
geer->Payload Field. Disabled means data is in raw format.
"SPS": Enabled means SPS subframes are reserved for the node. Disabled means
the node can use Lottery subframs only.
"Remark": used for decorating the node, up to 64 characters.
61 WISE-3610 User Manual
Chapter 3 Software Functionality
In case of ABP:
"Device EUI": 16-digit heximals.
"App EUI": 8-digit heximals.
"Device Class": A stands for class-A, and C stands for class-C.
"Activation": ABP
"Device Address": 8-digit heximals
"Network Session Key": 32-bit heximals
"Application Session Key": 32-bit heximals
"Payload Field": Enabled means data is encoded according to rules in WISE Mana-
geer->Payload Field. Disabled means data is in raw format.
"SPS": Enabled means SPS subframes are reserved for the node. Disabled means
the node can use Lottery subframs only.
"Remark": used for decorating the node, up to 64 characters.
WISE-3610 User Manual 62
Edit/Delete Node
Click the circled button to edit an added node.
Delete
3.27 LoRa Node Import
Visit WISE Manageer -> Node Import to import node database. Click on the
"Node.json" after "Template" to download the database template. The content of
Node.json is as below:
[
{
"Metadata" : ["DevEUI", "AppEUI", "Class", "ActMode", "AppKey", "PayloadField",
"SpsConf", "Remark"],
"Node" : [
["76FE48FFFA000001", "00000000000000ab", "C", "OTAA",
"000000000000000000000000000000A1", "1", "1", "Node1"],
["76FE48FFFA000002", "00000000000000ab", "A", "OTAA",
"000000000000000000000000000000A2", "1", "1", "Node2"]
]
},
{
"Metadata" : ["DevEUI", "AppEUI", "Class", "ActMode", "DevAddr", "NwkSKey",
"AppSKey", "PayloadField", "SpsConf", "Remark"],
"Node" : [
["76FE48FFFA000003", "00000000000000ab", "A", "ABP", "FA000003",
"000000000000000000000000000000A3", "000000000000000000000000000000A3", "1",
"1", "Node3"],
["76FE48FFFA000004", "0000 "ABP", "FA000004",0000000000ab", "C",
"000000000000000000000000000000A4", "000000000000000000000000000000A4", "1",
"1", "Node4"]
]
}
]
63 WISE-3610 User Manual
Chapter 3 Software Functionality
Two sections are enclosed in brackets: one for OTAA and the other for ABP nodes.
Preserve the content of "Metadata", and replace the content inside "Node" with those
nodes you have. Click "Select File" to select the edited data base, and then cleck
"Append" to append the content into the current node database. Or, click "Overwrite"
if you'd like overwrite the current database.
3.28 Payload Field
Visit WISE Manageer -> Payload Field to define the format of sensor data. At most
4 sensor data can be encapsulated inside a payload field. Each payload field can be
distinguished by Application EUI and Port.
"Application EUI": 16-digit heximals.
"Port": LoRa port number. Valid range is 0 to 223.
"Payload Field": Number of data formats, 1~ 4.
"Id": Id of data.
"Name": Name of sensor type. Select "Custom" if there are no matched sensor type,
and enter the proper name manually.
"Type": Type of data format, including "Raw", "Value", "String", "Boolean" and "GPS".
"Decimal Point": Factorization of data. 0 means no factorization.
"Sign": Signation of data. On means positive and negative, and Off means positive
only.
"Unit": Unit of data value. Enter unicode if necessary.
"Minimum": the lower bound of data value.
"Maximum": the upper bound of data value.
WISE-3610 User Manual 64
Chapter 4
4WISE-PaaS
WISE-3610 User Manual 66
4.1 Configuration
Visit WISE-PaaS to configure connection of WISE-PaaS/RMM.
4.1.1 Hostname
The domain name of WISE-PaaS/RMM server.
4.1.2 Port
TCP port number of WISE-PaaS/RMM Server.
Note! Username and Password are required to input.
Chapter 5
5Advantech Services
This chapter introduces Advan-
tech technical support and war-
ranty policy for WISE-3610.
WISE-3610 User Manual 68
5.1 Contact Information
Below is the contact information for Advantech customer service.
On the other hand, you can reach our service team through below website, our tech-
nical support engineer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support
5.2 Global Service Policy
5.2.1 Warranty Policy
Below is the warranty policy of Advantech products:
5.2.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
Region/Country Contact Information
America 1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free) 1300-308-531
China (Toll Free)
800-810-0345
800-810-8389
Sales@advantech.com.cn
India (Toll Free) 1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free) 080-363-9494
080-363-9495
Taiwan (Toll Free) 0800-777-111
Russia (Toll Free) 8-800-555-01-50
69 WISE-3610 User Manual
Chapter 5 Advantech Services
5.2.1.2 Repairs under Warranty
It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase, thru your original ADVANTECH supplier to arrange DOA replacement if
the products were purchased directly from ADVANTECH and the product is DOA
(Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, cus-
tomized and/or build-to-order products.
For those products which are not DOA, the return fee to an authorized ADVANTECH
repair facility will be at the customers' expense. The shipping fee for reconstructive
products from ADVANTECH back to customers' sites will be at ADVANTECH's
expense.
5.2.1.3 Exclusions from Warranty
The product is excluded from warranty if
The product has been found to be defective after expiry of the warranty period.
Warranty has been voided by removal or alternation of product or part identifica-
tion labels.
The product has been misused, abused, or subjected to unauthorized disas-
sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or failure caused which ADVANTECH is
not responsible whether by accident or other cause. Such conditions will be
determined by ADVANTECH at its sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
Product updates/upgrades and tests upon the request of customers who are
without warranty.
5.2.2 Repair Process
5.2.2.1 Obtaining an RMA Number
All returns from customers must be authorized with an ADVANTECH RMA (Return
Merchandise Authorization) number. Any returns of defective units or parts without
valid RMA numbers will not be accepted; they will be returned to the customer at the
customer's cost without prior notice .
An RMA number is only an authorization for returning a product; it is not an approval
for repair or replacement. When requesting an RMA number, please access ADVAN-
TECH's RMA web site: http://erma.ADVANTECH.com.tw with an authorized user ID
and password.
You must fill out basic product and customer information and describe the problems
encountered in detail in "Problem D escription". Vague entries such as "does not
work" and "failure" are not acceptable.
If you are uncertain about the cause of the problem, please contact ADVANTECH's
Application Engineers (AE). They may be able to find a solution that does not require
sending the product for repair.
The serial number of the whole set is required if only a key defective part is returned
for repair. Otherwise, the case will be regarded as out-of-warranty.
WISE-3610 User Manual 70
5.2.2.2 Returning the Product for Repair
It's possible customers can save time and meet end-user requirements by returning
defective products to an y authorized ADVANTECH repair facility without an extra
cross-region charge . It is required to contact the local repair center before offering
global repair service.
It is recommended to s end cards without accessories (manuals, cables, etc.).
Remove any unnecessary components from the card, such as CPU, DRAM, and CF
Card. If you send all these parts back (because you believe they may be part of the
problem), please note clearly that they are included. Otherwise, ADVANTECH is not
responsible for any items not listed. Make sure the "Problem Description" is
enclosed.
European Customers that are located outside European Community are requested to
use UPS as the forwarding company. We strongly recommend adding a packing list
to all shipments.Please prepare a shipment invoice according to the following guide-
lines to decrease goods clearance time:
1. Give a low value to the product on the invoice, or additional charges will be lev-
ied by customs that will be borne by the sender.
2. Add information "Invoice for customs purposes only with no commercial value"
on the shipment invoice.
3. Show RMA numbers, product serial numbers and warranty status on the ship-
ment invoice.
4. Add information about Country of origin of goods
In addition, please attach an invoice with RMA number to the carton, then write the
RMA number on the outside of the carton and attach the packing slip to save han-
dling time. Please also address the parts directly to the Service Department and mark
the package "Attn. RMA Service Department".
All products must be returned in properly packed ESD material or anti-static bags.
ADVANTECH reserves the right to return unrepaired items at the customer's cost if
inappropriately packed.
Besides that, "Door-to-Door" transportation such as speed post is recommended for
delivery, otherwise, the sender should bear additional charges such as clearance
fees if Air-Cargo is adopted.
Should DOA cases fail, ADVANTECH will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, the sender
will bear the freight charges. For out-of-warranty cases, customers must cover the
cost and take care of both outward and inward transportation.
71 WISE-3610 User Manual
Chapter 5 Advantech Services
5.2.2.3 Service Charges
The product is excluded from warranty if :
The product is repaired after expiry of the warranty period.
The product is tested or calibrated after expiry of the warranty period, and a No
Problem Found (NPF) result is obtained.
The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or failure caused which ADVANTECH is not responsible whether by acci-
dent or other cause. Such conditions will be determined by ADVANTECH at its
sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
Product updates and tests upon the request of customers who are without war-
ranty.
If a product has been repaired by ADVANTECH, and within three months after such a
repair the product requires another repair for the same problem, ADVANTECH will do
this repair free of charge. However, such free repairs do not apply to products which
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or failure caused which ADVANTECH is not responsible whether by
accident or other cause.
Please contact your nearest regional service center for detail service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges. When you remit the funds, please reference the P/I number
listed under "Our Ref". ADVANTECH reserves the right to deny repair services to
customers that do not return the DOA unit or sign the P/I. Meanwhile, ADVANTECH
will scrap defective products without prior notice if customers do not return the signed
P/I within 3 months.
5.2.2.4 Repair Report
ADVANTECH returns each product with a "Repair Report" which shows the result of
the repair. A "Repair Analysis Report" is also provided to customers upon request. If
the defect is not caused by ADVANTECH design or manufacturing, customers will be
charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports
respectively.
5.2.2.5 Custody of Products Submitted for Repair
ADVANTECH will retain custody of a product submitted for repair for one month while
it is waiting for return of a signed P/I or payment (A/R). If the customer fails to
respond within such period, ADVANTECH will close the case automatically. ADVAN-
TECH will take reasonable measures to stay in proper contact with the customer dur-
ing this one month period.
5.2.2.6 Shipping Back to Customer
The forwarding company for RMA returns from ADVANTECH to customers is
selected by ADVANTECH. Per customer requirement, other express services can be
adopted, such as UPS, FedEx and etc. The customer must bear the extra costs of
such alternative shipment. If you require any special arrangements, please indicate
this when shipping the product to us.
www.advantech.com
Please verify specifications before quoting. This guide is intended for reference
purposes only.
All product specifications are subject to change without notice.
No part of this publication may be reproduced in any form or by any means,
electronic, photocopying, recording or otherwise, without prior written permis-
sion of the publisher.
All brand and product names are trademarks or registered trademarks of their
respective companies.
© Advantech Co., Ltd. 2019
Termékspecifikációk
| Márka: | Advantech |
| Kategória: | router |
| Modell: | WISE-3620 |
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- router Atlona
- router Schneider
- router AJA
- router Lindy
- router Cudy
- router Barco
- router QNAP
- router NEC
- router Silverline
- router Cotech
- router Siig
- router Gefen
- router Kathrein
- router Avenview
- router Lantronix
- router Technicolor
- router FSR
- router Topcom
- router Holzmann
- router Arris
- router Anker
- router I-TEC
- router Keenetic
- router Linksys
- router Teltonika
- router Sitecom
- router Intelix
- router Comprehensive
- router Ocean Matrix
- router Digitalinx
- router Alfatron
- router Belkin
- router RGBlink
- router Kopul
- router KanexPro
- router Key Digital
- router Kramer
- router BZBGear
- router UPC
- router Allnet
- router Allied Telesis
- router Airlive
- router Proximus
- router Skil
- router Eminent
- router Nilox
- router Sonos
- router Patton
- router Techly
- router Totolink
- router KPN
- router Netis
- router Envivo
- router Buffalo
- router Nest
- router LevelOne
- router ICIDU
- router Clas Ohlson
- router AT&T
- router Sweex
- router Aruba
- router Phicomm
- router Kasda
- router Jung
- router Digi
- router Verizon
- router Billion
- router T-Mobile
- router RAVPower
- router Hawking Technologies
- router Nexxt
- router Beafon
- router Kraun
- router LTS
- router Zolid
- router Sagemcom
- router Telstra
- router Eero
- router Mercku
- router Hercules
- router Xantech
- router Intellinet
- router Arcadyan
- router Digiconnect
- router Ubee
- router SMC
- router Tele 2
- router Peak
- router CradlePoint
- router Davolink
- router Sixnet
- router 7inova
- router AVPro Edge
- router F-Secure
- router Rosewill
- router Digicom
- router Sabrent
- router On Networks
- router PENTAGRAM
- router Leoxsys
- router Readynet
- router OneAccess
- router Accelerated
- router Nexaira
- router Hamlet
- router Approx
- router T-com
- router Amped Wireless
- router Cambium Networks
- router 3Com
- router WyreStorm
- router Ruckus Wireless
- router Dovado
- router Mach Power
- router EXSYS
- router NetComm
- router Comtrend
- router Premiertek
- router GL.iNet
- router Shinybow
- router Edgewater
- router Atlantis Land
- router Lumantek
- router Starlink
- router PulseAudio
- router Predator
- router Evolution
- router Luxul
- router StarIink
- router Silentwind
- router Keezel
- router United Telecom
- router Wisetiger
Legújabb útmutatók router
9 Április 2025
9 Április 2025
9 Április 2025
31 Március 2025
30 Március 2025
30 Március 2025
30 Március 2025
30 Március 2025
30 Március 2025
23 Március 2025