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USER GUIDE

Polycom® VVX® 400 and 410 Business Media Phones

User Guide for 8x8 Virtual Office

Software 4.1.4 | August - - 2014 | 1725 49090 001 Rev A

Polycom®!VVX®!4 400!and! 10!Business!Media!Phones!User!Guide!

Polycom® VVX® 4 4100 and 0 Business Media Phones User Guide

6001 America Center Drive

San Jose, CA 95002

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,

for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes

translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and international

treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound

recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademarks

POLYCOM®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or

service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other

countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or

transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express

written permission of Polycom.

Disclaimer

While Polycom uses reasonable efforts to include accurate and up- -to date information in this document, Polycom

makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any

typographical or other errors or omissions in the content of this document.

Limitation of Liability

Polycom and/or its respective suppliers make no representations about the suitability of the information contained in

this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change

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(including without limitation, damages for loss of business profits, business interruption, or loss of business

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We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and

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Visit the Polycom Voice Support Center for software downloads, product documents, product licenses,

troubleshooting tips, service requests, and more.

Contents

iii

Contents'

About!This!Guide!...................................................................................................................!vii!

Chapter!1:!Getting!Started!......................................................................................................!1!

Phone!Keys!and!Hardware!...............................................................................................................!1!

Phone!Views!....................................................................................................................................!2!

Home!View!...........................................................................................................................................!3!

Lines!View! !4............................................................................................................................................ !

Calls!View! !5............................................................................................................................................. !

Understanding!Phone!Icons!and!Status!Indicators!............................................................................!6!

Navigating!Your!Phone!Interface!......................................................................................................!7!

Entering!Data!and!Updating!Fields!...................................................................................................!8!

Using!the!Dialpad!Keys!on!the!Phone!Console!.....................................................................................!9!

Configuring!Your!Phone!Using!the!Web!Configuration!Utility!..........................................................!10!

Chapter!2:!Using!Basic!Features!.............................................................................................!13!

How!Your!Phone!Handles!Calls!........................................................................................................!13!

A !nswering!Calls...............................................................................................................................!14!

Answering!Another!Call!......................................................................................................................!15!

Answering!Calls!Automatically!................................ ............................................. .. . .. .. .. .. . .. .. .. .. . .. .. .. .. . !15!

Managing!Multiple!Calls!..................................................................................................................!16!

Placing!Calls!....................................................................................................................................!17!

Calling!from!the!Dialer! !.......................................................................................................................17!

Placing!Calls!from!Favorites,!Recent!Calls,!and!Directories!................................................................!18!

Redialing!Numbers!.............................................................................................................................!19!

Recording!Calls!(if!available)! !..............................................................................................................20!

Parking!a!Call!......................................................................................................................................!20!

Ending!Calls!.....................................................................................................................................!20!

Using!Headsets!...............................................................................................................................!20!

Enabling!Headset!Memory!Mode! !......................................................................................................21!

Responding!to!Incoming!Calls! !.........................................................................................................21!

Ignorin g!In c o ming!Calls!......................... .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. .!22!

Rejecting!Incoming!Calls!.....................................................................................................................!22!

Forwarding!Incoming!Calls!to!Another!Person!...................................................................................!22!

During!Calls!.....................................................................................................................................!22!

Holding!Calls!.......................................................................................................................................!23!