Használati útmutató HP EliteBook 865 G10 (96 oldal)

User Guide

SUMMAR

SUMMARSUMMARY

Y

YY

This guide provides information about components, network connection, power management, security, backing

up, and more.

L

LLegal inf

egal inf

egal infegal information

ormation

ormationormation

Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

The terms HDMI, HDMI High-Definition

Multimedia Interface, and the HDMI Logo

are trademarks or registered trademarks

of HDMI Licensing Administrator, Inc.

Intel, Celeron, Pentium, and Thunderbolt

are trademarks of Intel Corporation

or its subsidiaries in the U.S. and/or

other countries. Windows is a registered

trademark of Microsoft Corporation in

the United States and/or other countries.

NVIDIA and the NVIDIA logo are trademarks

and/or registered trademarks of NVIDIA

Corporation in the U.S. and other countries.

USB Type-C® and USB-C® are registered

trademarks of USB Implementers Forum.

DisplayPort™ and the DisplayPort™ logo are

trademarks owned by the Video Electronics

Standards Association (VESA®) in the United

States and other countries. Miracast® is a

registered trademark of Wi-Fi Alliance.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: March 2023

Document Part Number: N34076-001

Pr

PrProduct notice

oduct notice

oduct noticeoduct notice

This user guide describes features that are

common to most models. Some features

might not be available on your computer.

Not all features are available in all

editions or versions of Windows. Systems

may require upgraded and/or separately

purchased hardware, drivers, software

or BIOS update to take full advantage

of Windows functionality. Windows is

automatically updated, which is always

enabled. High-speed internet and Microsoft

account required. ISP fees may apply and

additional requirements may apply over time

for updates. See http://www.windows.com.

If your pr

If your prIf your product ships with Windo

oduct ships with Windo

oduct ships with Windooduct ships with Windows in S

ws in S

ws in S ws in S

Mode:

Mode:Mode: Windows in S Mode works exclusively

with apps from the Microsoft Store within

Windows. Certain default settings, features,

and apps cannot be changed. Some

accessories and apps that are compatible

with Windows may not work (including some

antivirus, PDF writers, driver utilities, and

accessibility apps), and performance may

vary, even if you switch out of S Mode. If you

switch to Windows, you cannot switch back

to S Mode. Learn more at Windows.com/

SmodeFAQ.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to find your product. Then select

Manuals

ManualsManuals.

Softw

SoftwSoftware t

are t

are tare terms

erms

ermserms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree

to be bound by the terms of the HP End

User License Agreement (EULA). If you

do not accept these license terms, your

sole remedy is to return the entire unused

product (hardware and software) within 14

days for a full refund subject to the refund

policy of your seller.

For any further information or to request

a full refund of the price of the computer,

please contact your seller.

Saf

SafSafety w

ety w

ety wety warning notice

arning notice

arning noticearning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices

described.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a

hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come

into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The

computer and the AC adapter comply with the user-accessible surface temperature limits defined by

applicable safety standards.

iii

Pr

PrProcessor configur

ocessor configur

ocessor configurocessor configuration setting (selec

ation setting (selec

ation setting (selecation setting (select pr

t pr

t prt products only)

oducts only)

oducts only)oducts only)

Important information about processor configurations.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or

a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your

If your

If your If your

computer is configur

computer is configurcomputer is configured as described, do not change the pr

ed as described, do not change the pr

ed as described, do not change the pred as described, do not change the processor configur

ocessor configur

ocessor configurocessor configuration setting in

ation setting in

ation setting in ation setting in

msconfig.e

msconfig.emsconfig.ex

x

xxe fr

e fr

e fre from 4 or 2 processor

om 4 or 2 processor

om 4 or 2 processorom 4 or 2 processors to 1 pr

s to 1 pr

s to 1 prs to 1 processor

ocessor

ocessorocessor.

.

.. If you do so, your computer will not restart. You will

have to perform a factory reset to restore the original settings.

iv Processor configuration setting (select products only)

About this guide

About this guideAbout this guide

This guide provides basic information for using and upgrading this product.

W

WWARNING!

ARNING!

ARNING!ARNING! Indicates a hazardous situation that, if not avoided, result in serious injury or death.

could

couldcould

C

CCAUTION:

AUTION:

AUTION:AUTION: Indicates a hazardous situation that, if not avoided, could

could

couldcould result in minor or moderate

injury.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Indicates information considered important but not hazard-related (for example,

messages related to property damage). Warns the user that failure to follow a procedure exactly as

described could result in loss of data or in damage to hardware or software. Also contains essential

information to explain a concept or to complete a task.

NO

NONOTE:

TE:

TE:TE: Contains additional information to emphasize or supplement important points of the main text.

TIP:

TIP:TIP: Provides helpful hints for completing a task.

v

T

TT

able o

able oable of cont

f cont

f contf conten

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1 Getting s

1 Getting s1 Getting start

tart

tarttarted

ed

eded .......................................................................................................................................................................................................................................

.......................................................................................................................................................................................................................................

.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 1

1

11

Finding information.......................................................................................................................................................................................................................1

2 Components

2 Components2 Components...........................................................................................................................................................................................................................................

...........................................................................................................................................................................................................................................

...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 3

3

33

Locating hardware....................................................................................................................................................................................................................... 3

Locating software......................................................................................................................................................................................................................... 3

Right........................................................................................................................................................................................................................................................ 3

Left........................................................................................................................................................................................................................................................... 4

Display .................................................................................................................................................................................................................................................. 5

Low blue light mode (select products only)..................................................................................................................................................... 5

Keyboard area ..................................................................................................................................................................................................................................7

Touchpad ..................................................................................................................................................................................................................................7

Touchpad settings ..................................................................................................................................................................................................7

Adjusting touchpad settings................................................................................................................................................................7

Turning on the touchpad.........................................................................................................................................................................7

Touchpad components.......................................................................................................................................................................................7

Lights .......................................................................................................................................................................................................................................... 8

Button and fingerprint reader ..................................................................................................................................................................................9

Special keys.........................................................................................................................................................................................................................10

Action keys ...........................................................................................................................................................................................................................12

Hot keys ..................................................................................................................................................................................................................................13

Bottom ................................................................................................................................................................................................................................................14

Rear ......................................................................................................................................................................................................................................................14

Labels ..................................................................................................................................................................................................................................................15

Using a SIM card (select products only).....................................................................................................................................................................16

Determining the correct SIM card size for your computer...............................................................................................................16

Inserting a nano SIM card ..........................................................................................................................................................................................17

3 Netw

3 Netw3 Network connections.....................................................................................................................................................................................................................

ork connections.....................................................................................................................................................................................................................

ork connections.....................................................................................................................................................................................................................ork connections.....................................................................................................................................................................................................................18

18

1818

Connecting to a wireless network..................................................................................................................................................................................18

Using the wireless controls......................................................................................................................................................................................18

Wireless button .....................................................................................................................................................................................................18

Operating system controls............................................................................................................................................................................18

Connecting to a WLAN ................................................................................................................................................................................................19

Using HP Mobile Broadband (select products only)...............................................................................................................................19

Locating mobile operator settings ..........................................................................................................................................................19

Connecting with HP Mobile Broadband..............................................................................................................................................20

Using eSIM (select products only)......................................................................................................................................................................20

Using GPS (select products only)........................................................................................................................................................................ 20

Using Bluetooth wireless devices (select products only)................................................................................................................... 21

vi

Connecting Bluetooth devices................................................................................................................................................................... 21

Using NFC to share information (select products only) ........................................................................................................... 21

Connecting to a wired network........................................................................................................................................................................................ 22

Connecting to a local area network (LAN) (select products only)............................................................................................... 22

Using HP LAN-Wireless Protection (select products only)................................................................................................................ 22

Using HP MAC Address Pass Through (select products only).................................................................................................................. 23

4 Navigating the scr

4 Navigating the scr4 Navigating the screen

een

eeneen..................................................................................................................................................................................................................

..................................................................................................................................................................................................................

....................................................................................................................................................................................................................................................................................................................................................................................................................................25

25

2525

Using touchpad and touch screen gestures ......................................................................................................................................................... 25

Tap.............................................................................................................................................................................................................................................. 25

Two-finger pinch zoom................................................................................................................................................................................................ 25

Two-finger slide (touchpad and precision touchpad)...........................................................................................................................26

Two-finger tap (touchpad and precision touchpad).............................................................................................................................. 26

Three-finger tap (touchpad and precision touchpad)..........................................................................................................................26

Four-finger tap (touchpad and precision touchpad) ..............................................................................................................................27

Three-finger swipe (touchpad and precision touchpad).....................................................................................................................27

Four-finger swipe (precision touchpad)...........................................................................................................................................................27

One-finger slide (touch screen)............................................................................................................................................................................ 28

Using an optional keyboard or mouse........................................................................................................................................................................ 28

Using an on-screen keyboard (select products only) ...................................................................................................................................... 28

5 Ent

5 Ent5 Entertainment f

ertainment f

ertainment fertainment featur

eatur

eatureatures

es

eses...............................................................................................................................................................................................................

...............................................................................................................................................................................................................

.............................................................................................................................................................................................................................................................................................................................................................................................................................. 29

29

2929

Using a camera (select products only).......................................................................................................................................................................29

Using audio..................................................................................................................................................................................................................................... 29

Connecting speakers.................................................................................................................................................................................................. 29

Connecting headphones ..........................................................................................................................................................................................29

Connecting headsets .................................................................................................................................................................................................30

Using sound settings ...................................................................................................................................................................................................30

Viewing or changing sound settings.....................................................................................................................................................30

Using the control panel to view and control audio settings.................................................................................................30

Using video .....................................................................................................................................................................................................................................30

Connecting a Thunderbolt device using a USB Type-C cable........................................................................................................31

Connecting video devices using an HDMI cable..................................................................................................................................... 32

Connecting a high-definition TV or monitor using HDMI ........................................................................................................ 32

Setting up HDMI audio..................................................................................................................................................................................... 32

Turning on HDMI audio .........................................................................................................................................................................33

Turning off HDMI audio.........................................................................................................................................................................33

Discovering and connecting wired displays using MultiStream Transport.........................................................................33

Connecting displays to computers with NVIDIA graphics (with an optional hub)................................................ 33

Connecting displays to computers with Intel graphics (with an optional hub).......................................................34

Connecting displays to computers with Intel graphics (with a built-in hub)..............................................................34

Discovering and connecting to Miracast-compatible wireless displays (select products only).......................... 34

Discovering and connecting to Intel WiDi certified displays (select Intel products only) .........................................35

Connecting to Intel WiDi certified displays......................................................................................................................................35

Opening Intel WiDi...............................................................................................................................................................................................35

Using data transfer................................................................................................................................................................................................................... 35

Connecting devices to a USB Type-C port (select products only)..............................................................................................35

vii

6 Managing pow

6 Managing pow6 Managing power

er

erer................................................................................................................................................................................................................................

................................................................................................................................................................................................................................

................................................................................................................................................................................................................................................................................................................................................................................................................................................................37

37

3737

Using Sleep and Hibernation ............................................................................................................................................................................................37

Initiating and exiting Sleep........................................................................................................................................................................................37

Initiating and exiting Hibernation (select products only)...................................................................................................................38

Shutting down (turning off) the computer ...............................................................................................................................................................38

Using the Power icon .............................................................................................................................................................................................................. 39

Running on battery power...................................................................................................................................................................................................39

Using HP Fast Charge (select products only)............................................................................................................................................39

Displaying battery charge........................................................................................................................................................................................40

Finding battery information in HP Support Assistant (select products only).....................................................................40

Conserving battery power.......................................................................................................................................................................................40

Identifying low battery levels .................................................................................................................................................................................40

Resolving a low battery level................................................................................................................................................................................... 41

Resolving a low battery level when external power is available......................................................................................... 41

Resolving a low battery level when no power source is available....................................................................................41

Resolving a low battery level when the computer cannot exit Hibernation .............................................................. 41

Factory-sealed battery................................................................................................................................................................................................ 41

Running on external power................................................................................................................................................................................................. 42

7 Security

7 Security7 Security ...................................................................................................................................................................................................................................................

...................................................................................................................................................................................................................................................

......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................43

43

4343

Protecting the computer ......................................................................................................................................................................................................43

Using passwords........................................................................................................................................................................................................................ 44

Setting passwords in Windows ............................................................................................................................................................................ 44

Setting passwords in Computer Setup.......................................................................................................................................................... 45

Managing a BIOS administrator password ................................................................................................................................................. 45

Setting a new BIOS administrator password.................................................................................................................................. 45

Changing a BIOS administrator password....................................................................................................................................... 46

Deleting a BIOS administrator password.......................................................................................................................................... 46

Entering a BIOS administrator password...........................................................................................................................................47

Using DriveLock Security Options ......................................................................................................................................................................47

Selecting Automatic DriveLock (select products only) ............................................................................................................47

Enabling Automatic DriveLock........................................................................................................................................................47

Disabling Automatic DriveLock......................................................................................................................................................48

Entering an Automatic DriveLock password........................................................................................................................ 48

Selecting manual DriveLock........................................................................................................................................................................ 49

Setting a DriveLock master password ..................................................................................................................................... 49

Enabling DriveLock and setting a DriveLock user password.............................................................................................. 50

Disabling DriveLock ...........................................................................................................................................................................................50

Entering a DriveLock password ................................................................................................................................................................. 51

Changing a DriveLock password ............................................................................................................................................................. 51

Windows Hello (select products only)......................................................................................................................................................................... 52

Using antivirus software....................................................................................................................................................................................................... 52

Using firewall software ..........................................................................................................................................................................................................52

Installing software updates................................................................................................................................................................................................53

Using HP Client Security (select products only)..................................................................................................................................................53

viii

Using HP TechPulse (select products only)............................................................................................................................................................. 53

Using an optional security cable (select products only)...............................................................................................................................53

Using a fingerprint reader (select products only) ..............................................................................................................................................54

8 Maint

8 Maint8 Maintenance

enance

enanceenance .......................................................................................................................................................................................................................................

.......................................................................................................................................................................................................................................

..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................55

55

5555

Improving performance ........................................................................................................................................................................................................ 55

Using Disk Defragmenter .........................................................................................................................................................................................55

Using Disk Cleanup .......................................................................................................................................................................................................55

Using HP 3D DriveGuard (select products only) ......................................................................................................................................55

Identifying HP 3D DriveGuard status....................................................................................................................................................56

Updating programs and drivers......................................................................................................................................................................................56

Cleaning your computer.......................................................................................................................................................................................................56

Enabling HP Easy Clean (select products only)........................................................................................................................................56

Removing dirt and debris from your computer..........................................................................................................................................57

Cleaning your computer with a disinfectant................................................................................................................................................57

Caring for wood veneer (select products only) ........................................................................................................................................58

Traveling with or shipping your computer................................................................................................................................................................59

9 Backing up, r

9 Backing up, r9 Backing up, rest

est

estestoring, and r

oring, and r

oring, and roring, and recov

ecov

ecovecovering

ering

eringering..............................................................................................................................................................................

..............................................................................................................................................................................

............................................................................................................................................................................................................................................................................................................................................................60

60

6060

Backing up information and creating recovery media...................................................................................................................................60

Using Windows tools for backing up.................................................................................................................................................................60

Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................60

Restoring and recovering your system......................................................................................................................................................................60

Creating a system restore .......................................................................................................................................................................................61

Restoring and recovery methods........................................................................................................................................................................61

Recovering using HP Recovery media.............................................................................................................................................................61

Changing the computer boot order.................................................................................................................................................................. 62

Using HP Sure Recover (select products only)..........................................................................................................................................62

10 Computer Se

10 Computer Se10 Computer Setup (BIOS), TPM, and HP Sur

tup (BIOS), TPM, and HP Sur

tup (BIOS), TPM, and HP Surtup (BIOS), TPM, and HP Sure Start

e Start

e Starte Start ..................................................................................................................................................

..................................................................................................................................................

....................................................................................................................................................................................................................................................................................................63

63

6363

Using Computer Setup ..........................................................................................................................................................................................................63

Navigating and selecting in Computer Setup ..........................................................................................................................................63

Restoring factory settings in Computer Setup.........................................................................................................................................63

Updating the BIOS .........................................................................................................................................................................................................64

Determining the BIOS version ...................................................................................................................................................................64

Preparing for a BIOS update.......................................................................................................................................................................64

Downloading a BIOS update............................................................................................................................................................65

Installing a BIOS update......................................................................................................................................................................65

Changing the boot order using the f9 prompt ..........................................................................................................................................65

TPM BIOS settings (select products only) ..............................................................................................................................................................66

Using HP Sure Start (select products only).............................................................................................................................................................66

11 Using HP PC Har

11 Using HP PC Har11 Using HP PC Hardwar

dwar

dwardware Diagnostics

e Diagnostics

e Diagnosticse Diagnostics..................................................................................................................................................................................

..................................................................................................................................................................................

....................................................................................................................................................................................................................................................................................................................................................................67

67

6767

Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................67

Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................67

Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................67

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................67

ix

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............68

Downloading HP PC Hardware Diagnostics Windows........................................................................................................................68

Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................68

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................68

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only) ...............................................................................................................................................................................................................................68

Installing HP PC Hardware Diagnostics Windows..................................................................................................................................69

Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................69

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................69

Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................69

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products

only)............................................................................................................................................................................................................................................70

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................70

Downloading the latest HP PC Hardware Diagnostics UEFI version..............................................................................70

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only) ................................................................................................................................................................................................................................70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).....................................................................71

Downloading Remote HP PC Hardware Diagnostics UEFI.................................................................................................................71

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version...........................................................71

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number..................................71

Customizing Remote HP PC Hardware Diagnostics UEFI settings..............................................................................................71

12 Specifications

12 Specifications12 Specifications ...................................................................................................................................................................................................................................

...................................................................................................................................................................................................................................

......................................................................................................................................................................................................................................................................................................................................................................................................................................................................73

73

7373

Input power......................................................................................................................................................................................................................................73

Operating environment..........................................................................................................................................................................................................74

13 Electr

13 Electr13 Electros

os

osostatic dischar

tatic dischar

tatic dischartatic discharge

ge

gege..............................................................................................................................................................................................................76

..............................................................................................................................................................................................................76

..............................................................................................................................................................................................................76..............................................................................................................................................................................................................76

14 Accessibility

14 Accessibility14 Accessibility .......................................................................................................................................................................................................................................

.......................................................................................................................................................................................................................................

..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................7

7

777

7

77

HP and accessibility..................................................................................................................................................................................................................77

Finding the technology tools you need............................................................................................................................................................77

The HP commitment......................................................................................................................................................................................................77

International Association of Accessibility Professionals (IAAP)...................................................................................................78

Finding the best assistive technology..............................................................................................................................................................78

Assessing your needs ......................................................................................................................................................................................78

Accessibility for HP products......................................................................................................................................................................78

Standards and legislation ................................................................................................................................................................................................... 79

Standards............................................................................................................................................................................................................................. 79

Mandate 376 – EN 301 549 ............................................................................................................................................................................ 79

Web Content Accessibility Guidelines (WCAG)............................................................................................................................. 79

Legislation and regulations.....................................................................................................................................................................................80

Useful accessibility resources and links ..................................................................................................................................................................80

Organizations....................................................................................................................................................................................................................80

Educational institutions .............................................................................................................................................................................................80

Other disability resources ........................................................................................................................................................................................81

HP links....................................................................................................................................................................................................................................81

Contacting support...................................................................................................................................................................................................................81

x

Inde

IndeIndex................................................................................................................................................................................................................................................................

x................................................................................................................................................................................................................................................................

x................................................................................................................................................................................................................................................................x................................................................................................................................................................................................................................................................ 82

82

8282

xi

Getting s

Getting sGetting st

t

ttart

art

artarted

ed

eded

1

11

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to

learn about best practices after you set up your computer and where to find additional HP resources.

After you set up and register the computer, HP recommends the following steps to get the most out of

your smart investment:

TIP:

TIP:TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.

●Connect t

Connect t

Connect tConnect to the int

o the int

o the into the internet

ernet

erneternet—Set up your wired or wireless network so that you can connect to the

internet. For more information, see Network connections on page 18.

●Update y

Update y

Update yUpdate your antivirus softw

our antivirus softw

our antivirus softwour antivirus softwar

ar

arare

e

ee—Protect your computer from damage caused by viruses. The

software is preinstalled on the computer. For more information, see Using antivirus software on

page 52.

●Get t

Get t

Get tGet to know y

o know y

o know yo know your computer

our computer

our computerour computer—Learn about your computer features. See Components on page 3

and Navigating the screen on page 25 for additional information.

●Find inst

Find inst

Find instFind installed so

alled so

alled soalled softwar

ftwar

ftwarftware

e

ee—Access a list of the software preinstalled on the computer:

Select the St

St

StStart

art

artart button, and then select .

All apps

All appsAll apps

‒ or –

Right-click the button, and then select

Start

StartStart Apps and Featur

Apps and Featur

Apps and FeaturApps and Features

es

eses.

●Back up your har

Back up your har

Back up your harBack up your hard driv

d driv

d drivd drive

e

ee—Create recovery discs or a recovery USB flash drive to back up your hard

drive. See Backing up, restoring, and recovering on page 60.

●Access HP Support Assist

Access HP Support Assist

Access HP Support AssistAccess HP Support Assistant app

ant app

ant appant app—For quick online support, open the HP Support Assistant

app (select products only). HP Support Assistant optimizes computer performance and resolves

problems using the latest software updates, diagnostic tools, and guided assistance. Select the

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select support HP Support Assist

HP Support Assist

HP Support AssistHP Support Assistant

ant

antant.

Finding inf

Finding infFinding information

ormation

ormationormation

To locate resources that provide product details, how-to information, and more, use this table.

T

TT

able 1-

able 1-able 1-1

1

11 Additional inf

Additional inf

Additional infAdditional information

ormation

ormationormation

Resour

ResourResource

ce

cece Conten

Conten

ContenContents

ts

tsts

Setup Instructions

●Overview of computer setup and features

Getting started 1

T

TT

able 1-

able 1-able 1-1

1

11 Additional inf

Additional inf

Additional infAdditional information

ormation

ormationormation (continued)

(continued)

(continued)(continued)

Resour

ResourResource

ce

cece Conten

Conten

ContenContents

ts

tsts

HP support

For HP support, go to https://www.hp.com/support, and

follow the instructions to find your product.

‒ or –

Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in support

the search box, and then select HP Support Assist

HP Support Assist

HP Support AssistHP Support Assistant

ant

antant.

‒ or –

Select the question mark icon (select products only) in

the taskbar.

●Online chat with an HP technician

●Support telephone numbers

●Replacement parts videos (select products only)

●Maintenance and service guides

●HP service center locations

Safety & Comfort Guide

To access this guide:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type HP

Documentation in the search box, and then

select HP Document

HP Document

HP DocumentHP Documentation

ation

ationation.

‒ or –

■Go to http://www.hp.com/ergo.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: You must be connected to the

internet to access the latest version of the user

guide.

●Proper workstation setup

●Guidelines for posture and work habits that increase your

comfort and decrease your risk of injury

●Electrical and mechanical safety information

Regulatory, Safety, and Environmental Notices

To access this document:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type HP

Documentation in the search box, and then

select HP Document

HP Document

HP DocumentHP Documentation

ation

ationation.

●Important regulatory notices, including information about

Restrictions of Hazardous Substances (RoHS) and proper

battery disposal, if needed.

Limited Warranty

*

To access this document:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type HP

Documentation in the search box, and then

select HP Document

HP Document

HP DocumentHP Documentation

ation

ationation.

‒ or –

■Go to http://www.hp.com/go/orderdocuments.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: You must be connected to the

internet to access the latest version of the user

guide.

●Specific warranty information about this computer

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the

box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is

not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in

Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name,

and your name, phone number, and postal address.

2 Chapter 1 Getting started

Components

ComponentsComponents

2

22

Your computer features top-rated components. This chapter provides details about your components,

where they are located, and how they work.

L

LLocating har

ocating har

ocating harocating hardw

dw

dwdwar

ar

arare

e

ee

Use these instructions to find out what hardware is installed on your computer.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select the device manager

Device Manager

Device ManagerDevice Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press

fn esc+ (select products only).

L

LLocating so

ocating so

ocating soocating soft

ft

ftftw

w

wwar

ar

arare

e

ee

Use these instructions to find out what software is installed on your computer:

■Right-click the button, and then select

Start

StartStart Apps and Featur

Apps and Featur

Apps and FeaturApps and Features

es

eses.

Right

RightRight

Use the illustration and table to identify the components on the right side of the computer.

T

TT

able 2

able 2able 2-

-

--1

1

11 Right

Right

RightRight-side components and their descriptions

-side components and their descriptions

-side components and their descriptions-side components and their descriptions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Magnetic pen attachment area (select

products only)

Holds an optional pen.

(2

(2(2)

)

)) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(3

(3(3)

)

)) Security cable slot Attaches an optional security cable to the computer.

NO

NONOTE:

TE:

TE:TE: The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled

or stolen.

Components 3

T

TT

able 2

able 2able 2-

-

--1

1

11 Right

Right

RightRight-side components and their descrip

-side components and their descrip

-side components and their descrip-side components and their descriptions

tions

tionstions (continued)

(continued)

(continued)(continued)

Component

ComponentComponent Description

Description

DescriptionDescription

(

((4

4

44)

)

)) USB SuperSpeed port Connects a USB device, provides high-speed data transfer,

and (for select products) charges small devices (such as a

smartphone) when the computer is on or in Sleep mode.

NO

NONOTE:

TE:

TE:TE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small

external device.

(5

(5(5)

)

)) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional standalone microphones.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a

headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices

.

To access this guide:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type HP

Documentation in the search box, and then select HP

HP

HP HP

Documentation

DocumentationDocumentation.

NO

NONOTE:

TE:

TE:TE: When a device is connected to the jack, the

computer speakers are disabled.

L

LLe

e

eeft

ft

ftft

Use the illustration and table to identify the components on the left side of the computer.

T

TT

able 2

able 2able 2-

-

--2

2

22 L

L

LLeft

eft

efteft-side components and their de

-side components and their de

-side components and their de-side components and their descriptions

scriptions

scriptionsscriptions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) HDMI® port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio

component, or a high-speed High Definition Multimedia

Interface® (HDMI) device.

(2

(2(2)

)

)) USB SuperSpeed port with HP Sleep and

Charge

Connects a USB device, provides high-speed data transfer,

and charges small devices (such as a smartphone), even

when the computer is off.

NO

NONOTE:

TE:

TE:TE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small

external device.

4 Chapter 2 Components

T

TT

able 2

able 2able 2-

-

--2

2

22 L

L

LLeft

eft

efteft-side components and their de

-side components and their de

-side components and their de-side components and their descriptions

scriptions

scriptionsscriptions (con

(con

(con(continued)

tinued)

tinued)tinued)

Component

ComponentComponent Description

Description

DescriptionDescription

(3

(3(3)

)

)) USB Type-C® power connector and

Thunderbolt™ ports with HP Sleep and

Charge and DisplayPort™ output (2)

Connect an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging the

computer battery.

– and –

Connect USB devices, provide high-speed data transfer, and

charge small devices (such as a smartphone), even when the

computer is off.

NO

NONOTE:

TE:

TE:TE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small

external device.

– and –

Connect display devices that have a USB Type-C connector,

providing DisplayPort output.

NO

NONOTE:

TE:

TE:TE: Your computer might also support a Thunderbolt

docking station.

(

((4

4

44)

)

)) Battery light When AC power is connected:

●White: The battery charge is greater than 90 percent.

●Amber: The battery charge is from 0 to 90 percent.

●Off: The battery is not charging.

When AC power is disconnected (battery not charging):

●Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery

level, the battery light begins blinking rapidly.

●Off: The battery is not charging.

(5

(5(5)

)

)) Smart card reader (select products only) Supports optional smart cards.

Display

DisplayDisplay

Use the illustration and table to identify the display components.

L

LLo

o

oow blue light mode (select pr

w blue light mode (select pr

w blue light mode (select prw blue light mode (select products only)

oducts only)

oducts only)oducts only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and

safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer

at night or for reading.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of serious injury, read the

Safety & Comfort Guide

. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The

Safety &

Comfort Guide

also provides important electrical and mechanical safety information. The

Safety &

Comfort Guide

is available on the web at http://www.hp.com/ergo.

NO

NONOTE:

TE:

TE:TE: Refer to the illustration that most closely matches your computer.

Display 5

T

TT

able 2

able 2able 2-

-

--3

3

33 Display components and their descrip

Display components and their descrip

Display components and their descripDisplay components and their descriptions

tions

tionstions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient

light, and manages and controls the color temperature. Color

temperature enables you to measure and adjust the warmth or

coolness of the light source.

(2

(2(2)

)

)) Internal microphones (2) (select products only) Record sound.

(3

(3(3)

)

)) Camera lights (2) (select products only) On: One or more cameras are in use.

(

((4

4

44)

)

)) Cameras (2) (select products only) Allow you to video chat, record video, and record still images. To

use your camera, see Using a camera (select products only) on

page 29. Some cameras also allow a facial recognition logon to

Windows, instead of a password logon. For more information, see

Windows Hello (select products only) on page 52.

NO

NONOTE:

TE:

TE:TE: Camera functions vary depending on the camera

hardware and software installed on your product.

(5

(5(5)

)

)) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera's view. To use the

camera, slide the camera privacy cover in the opposite direction

to reveal the lens.

NO

NONOTE:

TE:

TE:TE: If you have both front-facing and rear-facing cameras,

when one camera lens is revealed and ready to use, the other is

concealed.

(

((6

6

66)

)

)) WWAN antennas* (4) (select products only) Send and receive wireless signals to communicate with wireless

wide area networks (WWANs).

(7)

(7)(7) WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

6 Chapter 2 Components

T

TT

able 2

able 2able 2-

-

--3

3

33 Display components and their descrip

Display components and their descrip

Display components and their descripDisplay components and their descriptions

tions

tionstions (continued)

(continued)

(continued)(continued)

Component

ComponentComponent Description

Description

DescriptionDescription

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions.

For wireless regulatory notices, see the section of the

Regulatory, Safety, and Environmental Notices

that applies to your

country or region.

To access this guide:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select .HP Documentation HP Documentation

HP Documentation

HP DocumentationHP Documentation

K

KKe

e

eeyboar

yboar

yboaryboard ar

d ar

d ard area

ea

eaea

Keyboards can vary by language.

NO

NONOTE:

TE:

TE:TE: The keyboard, including the function keys and power key (select products only), is disabled in

stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell

mode.

T

TT

ouchpad

ouchpadouchpad

The touchpad settings and components are described here.

T

TT

ouchpad settings

ouchpad settingsouchpad settings

You learn how to adjust the touchpad settings and components here.

Adjusting t

Adjusting tAdjusting touchpad settings

ouchpad settings

ouchpad settingsouchpad settings

Use these steps to adjust touchpad settings and gestures.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then touchpad settings

press enter.

2.

2.2. Choose a setting.

T

TTurning on the touchpad

urning on the touchpad

urning on the touchpadurning on the touchpad

Follow these steps to turn on the touchpad.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then touchpad settings

press enter.

2.

2.2. Using an external mouse, click the T

T

TT

ouchpad

ouchpadouchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the

touchpad

touchpadtouchpad button. Then press the to select the button.spacebar

T

TT

ouchpad components

ouchpad componentsouchpad components

Use the illustration and table to identify the touchpad components.

Keyboard area 7

T

TT

able 2

able 2able 2-4

-4

-4-4 T

T

TT

ouchpad components and their descrip

ouchpad components and their descripouchpad components and their descriptions

tions

tionstions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Touchpad zone Reads your finger gestures to move the pointer or activate

items on the screen.

NO

NONOTE:

TE:

TE:TE: For more information, see Using touchpad and touch

screen gestures on page 25.

(2

(2(2)

)

)) Left touchpad button Functions like the left button on an external mouse.

(3

(3(3)

)

)) Near Field Communications (NFC) tapping

area and antenna (select products only)

Allows you to wirelessly share information when you tap it

with an NFC-enabled device.

(

((4

4

44)

)

)) Right touchpad button Functions like the right button on an external mouse.

Lights

LightsLights

Use the illustration and table to identify the lights on the computer.

NO

NONOTE:

TE:

TE:TE: Refer to the illustration that most closely matches your computer.

8 Chapter 2 Components

T

TT

able 2

able 2able 2-5

-5

-5-5 Lights and their descrip

Lights and their descrip

Lights and their descripLights and their descriptions

tions

tionstions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2

(2(2)

)

)) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle

viewing.

(3

(3(3)

)

)) Mute light On: Computer sound is off.●

●Off: Computer sound is on.

(

((4

4

44)

)

)) Microphone mute light On: Microphone is off.●

●Off: Microphone is on.

(5

(5(5)

)

)) Power light On: The computer is on.●

●Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer

shuts off power to the display and other unnecessary

components.

●Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the

power-saving state that uses the least amount of power.

(

((6

6

66)

)

)) Fn lock light On: The key is locked. For more information, see fn Hot keys on

page 13.

(7)

(7)(7) Num lk light (select products only) On: Num lk is on.

Butt

ButtButton and fingerprint r

on and fingerprint r

on and fingerprint ron and fingerprint reader

eader

eadereader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover

below the keyboard.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: To verify that your computer supports fingerprint reader sign-in, select the Sear

Sear

SearSearch

ch

chch icon

in the taskbar, type in the search box, and then select the Sign-in options Sign-on options

Sign-on options

Sign-on optionsSign-on options app. If

Fingerprint r

Fingerprint rFingerprint recognition

ecognition

ecognitionecognition is not listed as an option, then your notebook does not include a fingerprint

reader.

Button and fingerprint reader 9

NO

NONOTE:

TE:

TE:TE: Refer to the illustration that most closely matches your computer.

T

TTable 2

able 2

able 2able 2-6

-6

-6-6 Button and fingerprin

Button and fingerprin

Button and fingerprinButton and fingerprint reader and their descrip

t reader and their descrip

t reader and their descript reader and their descriptions

tions

tionstions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Power button When the computer is off, press the button briefly to turn ●

on the computer.

●When the computer is on, press the button briefly to

initiate Sleep.

●When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

●When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button

for at least 4 seconds to turn off the computer.

To learn more about your power settings, use the Power icon.

●Right-click the Pow

Pow

PowPower

er

erer P

P

PPower

ower

ower ower icon , and then select

and sleep settings

and sleep settingsand sleep settings.

(2

(2(2)

)

)) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password

logon.

■Touch your finger to the fingerprint reader. See Windows

Hello (select products only) on page 52 for details.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of

your finger are registered by the fingerprint reader.

Special k

Special kSpecial ke

e

eeys

ys

ysys

Use the illustration and table to identify the special keys.

10 Chapter 2 Components

NO

NONOTE:

TE:

TE:TE: Refer to the illustration that most closely matches your computer.

T

TTable 2

able 2

able 2able 2-

-

--7

7

77 Special k

Special k

Special kSpecial keys and their descrip

eys and their descrip

eys and their descripeys and their descriptions

tions

tionstions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Action keys Execute frequently used system functions.

See Action keys on page 12.

(2

(2(2)

)

)) esc key Displays system information when pressed in combination

with the key.fn

(3

(3(3)

)

)) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are

called

hot keys

.

See Hot keys on page 13.

(

((4)

4)

4)4) Windows key Opens the Start menu.

NO

NONOTE:

TE:

TE:TE: Pressing the Windows key again closes the Start

menu.

(5

(5(5)

)

)) Power button When the computer is off, press the button briefly to ●

turn on the computer.

●When the computer is on, press the button briefly to

initiate Sleep.

●When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

●When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button

for at least 4 seconds to turn off the computer.

To learn more about your power settings, use the Power icon.

●Right-click the Pow

Pow

PowPower

er

erer P

P

PPower

ower

ower ower icon , and then select

and sleep settings

and sleep settingsand sleep settings.

Special keys 11

T

TT

able 2

able 2able 2-

-

--7

7

77 Special k

Special k

Special kSpecial key

ey

eyeys and their descriptions

s and their descriptions

s and their descriptionss and their descriptions (continued)

(continued)

(continued)(continued)

Component

ComponentComponent Description

Description

DescriptionDescription

(

((6

6

66)

)

)) num lk key (select products only) Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(7)

(7)(7) Integrated numeric keypad (select products

only)

A separate keypad to the right of the alphabet keyboard.

When you press , you can use the integrated keypad num lk

like an external numeric keypad.

NO

NONOTE:

TE:

TE:TE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is

turned back on.

Action k

Action kAction ke

e

eeys

ys

ysys

Action keys perform specific functions and vary by computer. To determine which keys are on your

computer, look at the icons on your keyboard and match them to the descriptions in this table.

■To use an action key, press and hold the key.

NO

NONOTE:

TE:

TE:TE: On some products, you must press the key in combination with the action key.fn

T

TT

able 2

able 2able 2-8

-8

-8-8 Action k

Action k

Action kAction ke

e

eeys and their descriptions

ys and their descriptions

ys and their descriptionsys and their descriptions

Icon

IconIcon Description

Description

DescriptionDescription

Switches the screen image among display devices connected to the system. For example, if a monitor

is connected to the computer, repeatedly pressing the key alternates the screen image from computer

display to monitor display to simultaneous display on both the computer and the monitor.

On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase

brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.

NO

NONOTE:

TE:

TE:TE: This feature is available only on select products. If the feature is not available on your computer,

a message is displayed when you press this key.

NO

NONOTE:

TE:

TE:TE: To quickly turn on the highest privacy setting, press + .fn p

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Mutes or restores speaker sound.

12 Chapter 2 Components

T

TT

able 2

able 2able 2-8

-8

-8-8 Action k

Action k

Action kAction ke

e

eeys and their descriptions

ys and their descriptions

ys and their descriptionsys and their descriptions (continued)

(continued)

(continued)(continued)

Icon

IconIcon Description

Description

DescriptionDescription

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the

keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up

the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight reverts to your

previous setting each time you turn on the computer. The keyboard backlight turns off after 30 seconds

of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products

only). To conserve battery power, turn off this feature.

Turns the insert function on or off.

Turns the wireless feature on or off.

NO

NONOTE:

TE:

TE:TE: A wireless network must be set up before a wireless connection is possible.

Executes frequently used tasks. Some tasks might not be available on all products.

●Opens an application, file, or website

●Enters frequently used text into a permanent clipboard

●Ability to change system profiles

●Ability to change system properties

●Executes user-defined key sequences

NO

NONOTE:

TE:

TE:TE: The action key feature is enabled at the factory. On select products only, you can disable this

feature by pressing and holding the key and the left key. The fn lock light turns on. After you fn shift

have disabled the action key feature, you can still perform each function by pressing the key in fn

combination with the appropriate action key.

Hot k

Hot kHot ke

e

eeys

ys

ysys

A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.

To use a hot key:

■Press the key, and then press one of the keys listed in the following table. fn

T

TT

able 2

able 2able 2-9

-9

-9-9 Hot k

Hot k

Hot kHot ke

e

eeys and their descriptions

ys and their descriptions

ys and their descriptionsys and their descriptions

K

KKey

ey

eyey Description

Description

DescriptionDescription

C Turns on scroll lock.

R Breaks the operation.

Hot keys 13

T

TT

able 2

able 2able 2-9

-9

-9-9 Hot k

Hot k

Hot kHot ke

e

eeys and their descriptions

ys and their descriptions

ys and their descriptionsys and their descriptions (continued)

(continued)

(continued)(continued)

K

KKey

ey

eyey Description

Description

DescriptionDescription

S Sends a programing query.

Bo

BoBott

tt

ttttom

om

omom

Use the illustration and table to identify the bottom components.

T

TT

able 2

able 2able 2-

-

--10

10

1010 Bottom componen

Bottom componen

Bottom componenBottom components and their descriptions

ts and their descriptions

ts and their descriptionsts and their descriptions

Component

ComponentComponent Description

Description

DescriptionDescription

(

((1)

1)

1)1) Speakers (2) Produce sound.

(2

(2(2)

)

)) Vent Enables airflow to cool internal components.

NO

NONOTE:

TE:

TE:TE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is

normal for the internal fan to cycle on and off during

routine operation.

R

RRear

ear

earear

Use the illustration and table to identify the rear component.

14 Chapter 2 Components

T

TT

able 2

able 2able 2-

-

--11

11

1111 Rear componen

Rear componen

Rear componenRear component and its descriptions

t and its descriptions

t and its descriptionst and its descriptions

Component

ComponentComponent Description

Description

DescriptionDescription

Vent (select products only) Enables airflow to cool internal components.

NO

NONOTE:

TE:

TE:TE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and off during routine operation.

L

LLabels

abels

abelsabels

The labels affixed to the computer provide information you might need when you troubleshoot system

problems or travel internationally with the computer. Labels might be in paper form or imprinted on the

product.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of

a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support,

you might be asked for the serial number, the product number, or the model number. Locate this

information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

T

TT

able 2

able 2able 2-

-

--12

12

1212 Service label components

Service label components

Service label componentsService label components

Component

ComponentComponent

(

((1)

1)

1)1) Serial number

(2

(2(2)

)

)) Product ID

(3

(3(3)

)

)) HP product name

Labels 15

T

TT

able 2

able 2able 2-

-

--13

13

1313 Service label components

Service label components

Service label componentsService label components

Component

ComponentComponent

(

((1)

1)

1)1) HP product name

(2

(2(2)

)

)) Product ID

(3

(3(3)

)

)) Serial number

(

((4

4

44)

)

)) Warranty period

T

TT

able 2

able 2able 2-

-

--14

14

1414 Service label components

Service label components

Service label componentsService label components

Component

ComponentComponent

(

((1)

1)

1)1) HP product name

(2

(2(2)

)

)) Warranty period

(3

(3(3)

)

)) Product ID

(

((4

4

44)

)

)) Serial number

●Regulatory labels—Provide regulatory information about the computer.

●Wireless certification labels—Provide information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Using a SIM car

Using a SIM carUsing a SIM card (select pr

d (select pr

d (select prd (select produc

oduc

oducoducts only)

ts only)

ts only)ts only)

Use these instructions to insert a SIM card.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: You can damage the SIM card if you insert the wrong size card or insert it or the SIM

card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card

adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or

removing a SIM card.

Det

DetDetermining the corr

ermining the corr

ermining the corrermining the correct SIM car

ect SIM car

ect SIM carect SIM card size f

d size f

d size fd size for y

or y

or yor your comput

our comput

our computour computer

er

erer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your

computer.

1.

1.1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2.

2.2. Select Pr

Pr

PrProduct Inf

oduct Inf

oduct Infoduct Information

ormation

ormationormation.

3.

3.3. Refer to the listed options to determine which card to purchase.

16 Chapter 2 Components

Inserting a nano SIM car

Inserting a nano SIM carInserting a nano SIM card

d

dd

To insert a nano SIM card, follow these steps.

1.

1.1. Turn off the computer by using the command.

Shut down

Shut downShut down

2.

2.2. Position the computer display-side up on a flat surface.

3.

3.3. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray pops out of the

slot (

(

((1)

1)

1)1).

4.

4.4. Remove the tray (

(

((2)

2)

2)2) from the computer and insert the card (

(

((3

3

33)

)

)).

5.

5.5. Replace the tray in the computer. Press in gently on the tray (4

(4

(4(4)

)

)) until it is firmly seated.

To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the

tray pops out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on

the tray until it is firmly seated.

Inserting a nano SIM card 17

Ne

NeNetw

tw

twtwork connections

ork connections

ork connectionsork connections

3

33

Your computer can travel with you wherever you go. But even at home, you can explore the globe and

access information from millions of websites by using your computer and a wired or wireless network

connection. This chapter helps you get connected to that world.

Connecting t

Connecting tConnecting to a wir

o a wir

o a wiro a wireless ne

eless ne

eless neeless network

twork

tworktwork

Your computer might be equipped with one or more wireless devices.

●WLAN device—Connects the computer to wireless local area networks, which are commonly

referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in

corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels,

and universities. In a WLAN, the mobile wireless device in your computer communicates with a

wireless router or a wireless access point.

●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device

that gives you wireless connectivity over a much larger area. Mobile network operators install

base stations (similar to cell phone towers) throughout large geographic areas, effectively providing

coverage across entire states, regions, or even countries.

●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each

device communicates directly with other devices, and devices must be relatively close together—

typically within 10 m (approximately 33 ft) of each other.

Using the wir

Using the wirUsing the wireless contr

eless contr

eless contreless controls

ols

olsols

You can control the wireless devices in your computer using one or both of these features.

●Wireless button (also called

airplane mode key

or

wireless key

)

●Operating system controls

Wir

WirWireless button

eless button

eless buttoneless button

The computer might have a wireless button, one or more wireless devices, and one or two wireless

lights. All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Oper

OperOperating sy

ating sy

ating syating syst

st

ststem contr

em contr

em contrem controls

ols

olsols

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

and diagnose and repair network problems.

Depending on your computer model, use one of the following methods to access operating system

controls:

●Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select control panel

Contr

ContrControl Panel

ol Panel

ol Panelol Panel.

18 Chapter 3 Network connections

●On the taskbar, right-click the network status icon, and then select Network and In

Network and In

Network and InNetwork and Internet se

ternet se

ternet seternet settings

ttings

ttingsttings.

Connecting t

Connecting tConnecting to a WL

o a WL

o a WLo a WLAN

AN

ANAN

Before you can connect to a WLAN with this procedure, you must first set up internet access.

NO

NONOTE:

TE:

TE:TE: When you are setting up internet access in your home, you must establish an account with an

internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP

will help set up the modem, install a network cable to connect your wireless router to the modem, and

test the internet service.

1.

1.1. Be sure that the WLAN device is on.

2.

2.2. On the taskbar, select the network status icon, and then select the right arrow icon next to the Wi-Fi

button to see the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code,

and then select Ne

Ne

NeNext

xt

xtxt to complete the connection.

NO

NONOTE:

TE:

TE:TE: If no WLANs are listed, you might be out of range of a wireless router or access point.

NO

NONOTE:

TE:

TE:TE: Depending on your computer model, if you do not see the WLAN that you want to connect

to, follow one of these methods:

●On the taskbar, right-click the network status icon, and then select Network and In

Network and In

Network and InNetwork and Internet

ternet

ternet ternet

settings

settingssettings.

●Select , and then select

WiFi

WiFiWiFi Sho

Sho

ShoShow available ne

w available ne

w available new available networks

tworks

tworkstworks.

A list of options is displayed, which allows you to manually search for and connect to a network

or to create a new network connection.

3.

3.3. Connect to one of the available networks.

After the connection is made, select the network status icon at the far right of the taskbar to verify the

name and status of the connection.

NO

NONOTE:

TE:

TE:TE: The functional range (how far your wireless signals travel) depends on WLAN implementation,

router manufacturer, and interference from other electronic devices or structural barriers such as

walls and floors.

Using HP Mobile Br

Using HP Mobile BrUsing HP Mobile Broadband (select pr

oadband (select pr

oadband (select proadband (select products only)

oducts only)

oducts only)oducts only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new

computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet,

send email, or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile

broadband service. The number might be printed on a label located on the bottom of your computer,

inside the battery bay, under the service door, or on the back of the display.

L

LLocating mobile oper

ocating mobile oper

ocating mobile operocating mobile operator se

ator se

ator seator settings

ttings

ttingsttings

To locate mobile operator settings:

1.

1.1. On the taskbar, right-click the network status icon.

2.

2.2. Select Netw

Netw

NetwNetwork and Interne

ork and Interne

ork and Interneork and Internet settings

t settings

t settingst settings.

Connecting to a WLAN 19

3.

3.3. Under the Netw

Netw

NetwNetwork & Int

ork & Int

ork & Intork & Internet

ernet

erneternet section, select , and then, under

Cellular

CellularCellular Mor

Mor

MorMore cellular se

e cellular se

e cellular see cellular settings

ttings

ttingsttings select

Mobile oper

Mobile operMobile operat

at

atator settings

or settings

or settingsor settings.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card

contains basic information about you, such as a personal identification number (PIN), as well as network

information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it

might be included with the HP Mobile Broadband documents provided with your computer, or the mobile

network operator might provide it separately from the computer.

Connecting with HP Mobile Br

Connecting with HP Mobile BrConnecting with HP Mobile Broadband

oadband

oadbandoadband

To connect with HP Mobile Broadband:

1.

1.1. On the taskbar, select the network icon to open the Quick Settings menu.

2.

2.2. Select the arrow next to the signal bars icon to connect.

For information about HP Mobile Broadband and how to activate service with a preferred mobile

network operator, see the HP Mobile Broadband information included with your computer.

Using eSIM (select pr

Using eSIM (select prUsing eSIM (select product

oduct

oductoducts only)

s only)

s only)s only)

Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly

used SIM that you can use to download different profiles from selected carriers.

An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need

to get a SIM card from your mobile operator, and you can quickly switch between mobile operators

and data plans. For example, you might have one cellular data plan for work and a different plan with

another mobile operator for personal use. If you travel, you can connect in more places by finding mobile

operators with plans in that area.

You can implement eSIMs using these methods:

●Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the

second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.

●Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card.

In this case, the eSIM is not limited to a single carrier (physical blank eSIM).

You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage

SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an

eSIM in the search bar.

Using GPS (select pr

Using GPS (select prUsing GPS (select products only)

oducts only)

oducts only)oducts only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver

location, speed, and direction information to GPS-equipped systems.

To enable GPS, be sure that location is enabled under the Windows privacy setting.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select location L

L

LLocation

ocation

ocation ocation

privac

privacprivacy settings

y settings

y settingsy settings. Make sure that location services are enabled.

2.

2.2. Enable the location settings, if they are not already enabled.

20 Chapter 3 Network connections

Using Blue

Using BlueUsing Bluet

t

ttoo

oo

ooooth wir

th wir

th wirth wireless de

eless de

eless deeless devices (select pr

vices (select pr

vices (select prvices (select products only

oducts only

oducts onlyoducts only)

)

))

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices.

●Computers (desktop, notebook)

●Phones (cellular, cordless, smartphone)

●Imaging devices (printer, camera)

●Audio devices (headset, speakers)

●Mouse

●External keyboard

Connecting Blue

Connecting BlueConnecting Bluet

t

ttooth de

ooth de

ooth deooth devices

vices

vicesvices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select bluetooth Blue

Blue

BlueBluetooth

tooth

tooth tooth

and other de

and other deand other devices settings

vices settings

vices settingsvices settings.

2.

2.2. Turn on Blue

Blue

BlueBluetooth

tooth

toothtooth, if it is not already turned on.

3.

3.3. Select Add de

Add de

Add deAdd device

vice

vicevice Add a device

Add a device

Add a deviceAdd a device, and then in the dialog box, select Blue

Blue

BlueBluet

t

ttooth

ooth

oothooth.

4.

4.4. Select your device from the list, and then follow the on-screen instructions.

NO

NONOTE:

TE:

TE:TE: If the device requires verification, a pairing code is displayed. On the device that you are

adding, follow the on-screen instructions to verify that the code on your device matches the pairing

code. For more information, see the documentation provided with the device.

NO

NONOTE:

TE:

TE:TE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.

Some devices might have additional requirements; see the documentation provided with the device.

Using NFC t

Using NFC tUsing NFC to shar

o shar

o sharo share inf

e inf

e infe information (select pr

ormation (select pr

ormation (select prormation (select products only)

oducts only)

oducts only)oducts only)

Your computer supports Near Field Communication (NFC), which allows you to wirelessly share

information between two NFC-enabled devices. Information is transferred from the tapping area

(antenna) of one device to another. With NFC and supported apps, you can share websites, transfer

contact information, transfer payments, and print on NFC-enabled printers.

NO

NONOTE:

TE:

TE:TE: To locate the tapping area on your computer, see Components on page 3.

1.

1.1. Confirm that the NFC function is enabled.

a.

a.a. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select wireless T

T

TT

urn

urn urn

wir

wirwireless devices on or o

eless devices on or o

eless devices on or oeless devices on or off

ff

ffff.

b.

b.b. Confirm that the selection for NFC is .

On

OnOn

2.

2.2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices

connect.

NO

NONOTE:

TE:

TE:TE: To find the location of the antenna on the other NFC device, see your device instructions.

3.

3.3. Follow any on-screen instructions to continue.

Using Bluetooth wireless devices (select products only) 21

Connecting t

Connecting tConnecting to a wir

o a wir

o a wiro a wired ne

ed ne

ed need netw

tw

twtwork

ork

orkork

Select products might allow a local area network (LAN) connection, which uses a network cable. The

cable is sold separately.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

telephone cable into an RJ-45 (network) jack.

Connecting t

Connecting tConnecting to a local ar

o a local ar

o a local aro a local area netw

ea netw

ea netwea network (L

ork (L

ork (Lork (LAN) (select pr

AN) (select pr

AN) (select prAN) (select produc

oduc

oducoducts only)

ts only)

ts only)ts only)

Use a LAN connection to connect the computer directly to a router in your home (instead of working

wirelessly) or to connect to an existing network at your office.

To connect the network cable, follow these steps:

NO

NONOTE:

TE:

TE:TE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your

wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about

HP LAN-Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 22.

If the computer does not have an RJ-45 port, you need a network cable and a network jack or an optional

docking device or expansion product to connect to a LAN.

1.

1.1. Plug the network cable into the network jack (1

(1

(1(1)

)

)) on the computer or on an optional docking device or

expansion product.

2.

2.2. Plug the other end of the network cable into a network wall jack (

(

((2)

2)

2)2) or router.

NO

NONOTE:

TE:

TE:TE: If the network cable contains noise suppression circuitry (3

(3

(3(3)

)

)), which prevents interference

from TV and radio reception, orient the circuitry end of the cable toward the computer.

Using HP LAN-

Using HP LAN-Using HP LAN-Wir

Wir

WirWireless Pr

eless Pr

eless Preless Pro

o

ootec

tec

tectection (select pr

tion (select pr

tion (select prtion (select product

oduct

oductoducts only)

s only)

s only)s only)

In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from

unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN

connection is turned off when the computer is connected directly to a LAN.

To turn on and customize HP LAN-Wireless Protection:

22 Chapter 3 Network connections

1.

1.1. Start Computer Setup (BIOS).

●Computers or tablets with keyboards:

■Turn on or restart the computer, and before the HP logo appears, press to enter f10

Computer Setup.

●Tablets without keyboards:

■Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select Adv

Adv

AdvAdvanced

anced

ancedanced Built

Built

BuiltBuilt-in Device Options

-in Device Options

-in Device Options-in Device Options, and then select .

3.

3.3. Select the check box for LAN

LAN

LANLAN/WLAN Auto Swit

/WLAN Auto Swit

/WLAN Auto Swit/WLAN Auto Switching

ching

chingching LAN/WW

LAN/WW

LAN/WWLAN/WWAN Auto Swit

AN Auto Swit

AN Auto SwitAN Auto Switching

ching

chingching, , or both to turn off

WLAN connections, WWAN connections, or both when connected to a LAN network.

4.

4.4. To save your changes and exit Computer Setup, select , select , and

Main

MainMain Save Changes and Exit

Save Changes and Exit

Save Changes and ExitSave Changes and Exit

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Using HP MAC Addr

Using HP MAC AddrUsing HP MAC Address P

ess P

ess Pess Pass Thr

ass Thr

ass Thrass Through (select pr

ough (select pr

ough (select prough (select products only)

oducts only)

oducts only)oducts only)

MAC Address Pass Through provides a customizable way of identifying your computer and its

communications on networks. This system MAC address provides unique identification even when your

computer is connected through a network adapter. This address is enabled by default.

To customize MAC Address Pass Through:

1.

1.1. Start Computer Setup (BIOS).

●Computers or tablets with keyboards:

■Turn on or restart the computer, and when the HP logo appears, press to enter f10

Computer Setup.

●Tablets without keyboards:

■Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select Adv

Adv

AdvAdvanced

anced

ancedanced MAC Addr

MAC Addr

MAC AddrMAC Address Pass Thr

ess Pass Thr

ess Pass Thress Pass Through

ough

oughough, and then select .

3.

3.3. In the box to the right of Host Based MAC Addr

Host Based MAC Addr

Host Based MAC AddrHost Based MAC Address

ess

essess Sys

Sys

SysSyst

t

ttem Addr

em Addr

em Addrem Address

ess

essess, select either to enable MAC

address Pass Through or Cus

Cus

CusCustom Addr

tom Addr

tom Addrtom Address

ess

essess to customize the address.

4.

4.4. If you selected Custom, select , enter your customized system MAC address, and

MAC ADDRESS

MAC ADDRESSMAC ADDRESS

then press enter to save the address.

5.

5.5. Complete one of these tasks:

●If the computer has an embedded LAN and you would like to use the embedded MAC address

as the system MAC address, select Reuse Embedded LAN Addr

Reuse Embedded LAN Addr

Reuse Embedded LAN AddrReuse Embedded LAN Address

ess

essess.

●Select , select

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit Y

Y

YYes

es

eses, and then select .

Using HP MAC Address Pass Through (select products only) 23

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

24 Chapter 3 Network connections

Navigating the scr

Navigating the scrNavigating the screen

een

eeneen

4

44

Depending on your computer model, you can navigate the computer screen using one or more methods.

●Use touch gestures directly on the computer screen.

●Use touch gestures on the touchpad.

●Use an optional mouse or keyboard (purchased separately).

●Use an on-screen keyboard.

●Use a pointing stick.

Using t

Using tUsing touchpad and t

ouchpad and t

ouchpad and touchpad and touch scr

ouch scr

ouch scrouch screen ges

een ges

een geseen gestur

tur

turtures

es

eses

The touchpad helps you navigate the computer screen and control the pointer using simple touch

gestures. You can also use the left and right touchpad buttons as you would use the corresponding

buttons on an external mouse.

To navigate a touch screen (select products only), touch the screen directly using gestures described

in this chapter. To customize gestures and see videos of how they work, select the Search

Search

SearchSearch icon in the

taskbar, type in the search box, select control panel Contr

Contr

ContrControl Panel

ol Panel

ol Panelol Panel, and then select Har

Har

HarHardwar

dwar

dwardware and

e and

e and e and

Sound

SoundSound Devices and P

Devices and P

Devices and PDevices and Printer

rinter

rinterrinters

s

ss Mouse

Mouse

MouseMouse. Under , select .

Some products include a precision touchpad, which provides enhanced gesture functionality. To

determine if you have a precision touchpad and find additional information, follow these steps:

●Select St

St

StStart

art

artart Settings

Settings

SettingsSettings B

B

BBluetoo

luetoo

luetooluetooth & devices

th & devices

th & devicesth & devices, select , select , and then select T

T

TT

ouchpad

ouchpadouchpad.

NO

NONOTE:

TE:

TE:TE: Unless noted, you can use gestures on both the touchpad and a touch screen.

T

TT

ap

apap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select

the item. Double-tap an item to open it.

T

TTw

w

wwo

o

oo-finger pinch z

-finger pinch z

-finger pinch z-finger pinch zoom

oom

oomoom

Use the two-finger pinch zoom to zoom out or in on images or text.

●Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your

fingers together.

Navigating the screen 25

●Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving

your fingers apart.

T

TTwo-

wo-

wo-wo-finger slide (t

finger slide (t

finger slide (tfinger slide (touchpad and pr

ouchpad and pr

ouchpad and prouchpad and precision t

ecision t

ecision tecision touchpad)

ouchpad)

ouchpad)ouchpad)

Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move

up, down, or sideways on a page or image.

T

TTwo-

wo-

wo-wo-finger t

finger t

finger tfinger tap (t

ap (t

ap (tap (touchpad and pr

ouchpad and pr

ouchpad and prouchpad and precision t

ecision t

ecision tecision touchpad)

ouchpad)

ouchpad)ouchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.

NO

NONOTE:

TE:

TE:TE: The two-finger tap performs the same function as right-clicking with a mouse.

Thr

ThrThree-

ee-

ee-ee-finger t

finger t

finger tfinger tap (t

ap (t

ap (tap (touchpad and pr

ouchpad and pr

ouchpad and prouchpad and precision t

ecision t

ecision tecision touchpad)

ouchpad)

ouchpad)ouchpad)

By default, the three-finger tap opens the search box. Tap three fingers on the touchpad zone to perform

the gesture.

26 Chapter 4 Navigating the screen

To change the function of this gesture on a precision touchpad, select St

St

StStart

art

artart Settings

Settings

SettingsSettings, select , select

Bluet

BluetBluetooth & devices

ooth & devices

ooth & devicesooth & devices, and then select T

T

TT

ouchpad

ouchpadouchpad Thr

Thr

ThrThree-finger gestur

ee-finger gestur

ee-finger gesturee-finger gestures

es

eses T

T

TT

aps

apsaps. Under , in the box, select a

gesture setting.

Four

FourFour-finger t

-finger t

-finger t-finger tap (t

ap (t

ap (tap (touchpad and pr

ouchpad and pr

ouchpad and prouchpad and precision touchpad)

ecision touchpad)

ecision touchpad)ecision touchpad)

By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform

the gesture.

To change the function of this gesture on a precision touchpad, select St

St

StStart

art

artart Settings

Settings

SettingsSettings, select , select

Bluet

BluetBluetooth & devices

ooth & devices

ooth & devicesooth & devices, and then select T

T

TT

ouchpad

ouchpadouchpad Four

Four

FourFour-

-

--finger gestur

finger gestur

finger gesturfinger gestures

es

eses T

T

TT

aps

apsaps. Under , in the box, select a

gesture setting.

Thr

ThrThree-finger s

ee-finger s

ee-finger see-finger swipe (t

wipe (t

wipe (twipe (touchpad and pr

ouchpad and pr

ouchpad and prouchpad and precision touchpad)

ecision touchpad)

ecision touchpad)ecision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.

●Swipe three fingers away from you to see all open windows.

●Swipe three fingers toward you to show the desktop.

●Swipe three fingers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select St

St

StStart

art

artart Settings

Settings

SettingsSettings, select , select

Bluet

BluetBluetooth & devices

ooth & devices

ooth & devicesooth & devices, and then select T

T

TT

ouchpad

ouchpadouchpad Thr

Thr

ThrThree-finger gestur

ee-finger gestur

ee-finger gesturee-finger gestures

es

eses Swipes

Swipes

SwipesSwipes. Under , in the box, select a

gesture setting.

Four

FourFour-finger swipe (pr

-finger swipe (pr

-finger swipe (pr-finger swipe (precision t

ecision t

ecision tecision touchpad)

ouchpad)

ouchpad)ouchpad)

By default, the four-finger swipe switches between open desktops.

●Swipe four fingers away from you to see all open windows.

●Swipe four fingers toward you to show the desktop.

●Swipe four fingers left or right to switch between desktops.

Four-finger tap (touchpad and precision touchpad) 27

To change the function of this gesture, select St

St

StStart

art

artart Se

Se

SeSettings

ttings

ttingsttings Blue

Blue

BlueBluetoo

too

tootooth & device

th & device

th & deviceth & devices

s

ss, select , select , and then

select T

T

TT

ouchpad

ouchpadouchpad Four

Four

FourFour-finger ges

-finger ges

-finger ges-finger gestur

tur

turtures

es

eses Swipes

Swipes

SwipesSwipes. Under , in the box, select a gesture setting.

One-finger slide (t

One-finger slide (tOne-finger slide (touch scr

ouch scr

ouch scrouch screen)

een)

een)een)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●To scroll across the screen, lightly slide one finger across the screen in the direction you want to

move.

●To move an object, press and hold your finger on an object, and then drag your finger to move the

object.

Using an op

Using an opUsing an optional k

tional k

tional ktional ke

e

eeyboar

yboar

yboaryboard or mouse

d or mouse

d or moused or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions

as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform

specific functions.

Using an on-scr

Using an on-scrUsing an on-screen k

een k

een keen ke

e

eeyboar

yboar

yboaryboard (select pr

d (select pr

d (select prd (select products only

oducts only

oducts onlyoducts only)

)

))

These instructions help you learn to use the on-screen keyboard.

You can display the on-screen keyboard in several ways:

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then on-screen keyboard

select On-Scr

On-Scr

On-ScrOn-Screen K

een K

een Keen Keyboar

eyboar

eyboareyboard

d

dd.

–or–

2.

2.2. Press the Windows key + + .ctrl o

NO

NONOTE:

TE:

TE:TE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NO

NONOTE:

TE:

TE:TE: Action keys and hot keys do not display or function on the on-screen keyboard.

28 Chapter 4 Navigating the screen

Ent

EntEntert

ert

ertertainment f

ainment f

ainment fainment featur

eatur

eatureatures

es

eses

5

55

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video,

or connect external devices like a projector, monitor, TV, or speakers.

See to locate the audio, video and camera features on your computer.Components on page 3

Using a camer

Using a camerUsing a camera (select pr

a (select pr

a (select pra (select products only)

oducts only)

oducts only)oducts only)

Your computer has one or more cameras that enable you to connect with others for work or play. Most

cameras allow you to video chat, record video, and record still images. Cameras can be front facing or

rear facing.

To determine which camera or cameras are on your product, see . To use your Components on page 3

camera, select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select camera Camer

Camer

CamerCamera

a

aa.

Some cameras also feature HD (high-definition) capability, apps for gaming, or facial recognition

software like Windows Hello. See Security on page 43 for details about using Windows Hello.

You can enhance your computer privacy by covering the lens with the camera privacy cover. By default,

the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To

use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

Using audio

Using audioUsing audio

You can download and listen to music, stream audio content (including radio) from the web, record audio,

or mix audio and video to create multimedia. You can also play music CDs on the computer (on select

products) or attach an external optical drive to play CDs.

To enhance your listening enjoyment, attach headphones or speakers.

Connecting speak

Connecting speakConnecting speakers

ers

ersers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out

(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To

connect high-definition speakers to the computer, see Setting up HDMI audio on page 32. Before

connecting speakers, lower the volume setting.

Connecting headphones

Connecting headphonesConnecting headphones

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on

your computer.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety, and

Environmental Notices

.

To access this guide:

Entertainment features 29

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select HP Documentation

HP Documentation

HP DocumentationHP Documentation.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Connecting headse

Connecting headseConnecting headsets

ts

tsts

You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your

computer.

A stand-alone microphone can be plugged into a USB port. See your manufacturer's instructions.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety, and

Environmental Notices

.

To access this guide:

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select HP Documentation

HP Documentation

HP DocumentationHP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the

audio-out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Using sound settingsUsing sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Viewing or changing sound se

Viewing or changing sound seViewing or changing sound settings

ttings

ttingsttings

Use these instructions to view or change sound settings.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select control panel

Contr

ContrControl Panel

ol Panel

ol Panelol Panel, select Har

Har

HarHardwar

dwar

dwardware and Sound

e and Sound

e and Sounde and Sound Sound

Sound

SoundSound, and then select .

Using the contr

Using the contrUsing the control panel t

ol panel t

ol panel tol panel to view and contr

o view and contr

o view and contro view and control audio se

ol audio se

ol audio seol audio settings

ttings

ttingsttings

You can view or change sound settings using the audio control panel.

Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or

another provider. As a result, your computer might include advanced audio features that can be

controlled through an audio control panel specific to your audio system.

Use the audio control panel to view and control audio settings.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, select control panel Contr

Contr

ContrControl Panel

ol Panel

ol Panelol Panel,

select Har

Har

HarHardwar

dwar

dwardware and Sound

e and Sound

e and Sounde and Sound, select , and then select the audio control panel specific to your

Sound

SoundSound

system.

Using video

Using videoUsing video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

30 Chapter 5 Entertainment features

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Be sure that the external device is connected to the correct port on the computer, using

the correct cable. Follow the device manufacturer's instructions.

For information about using your video features, refer to HP Support Assistant.

Connecting a Thunderbolt de

Connecting a Thunderbolt deConnecting a Thunderbolt device using a USB T

vice using a USB T

vice using a USB Tvice using a USB Type-C cable

ype-C cable

ype-C cableype-C cable

To see video or high-resolution display output on an external Thunderbolt device, follow these steps.

NO

NONOTE:

TE:

TE:TE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable,

purchased separately.

Connect the Thunderbolt device according to the following instructions:

1.

1.1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

2.

2.2. Connect the other end of the cable to the external Thunderbolt device.

3.

3.3. Press to cycle through these display states:f1

●PC scr

PC scr

PC scrPC screen only:

een only:

een only:een only: View the screen image on the computer only.

●Duplicate:

Duplicate:

Duplicate:Duplicate: View the screen image simultaneously on both the computer and external device.

●Ext

Ext

ExtExtend:

end:

end:end: View the screen image extended across both the computer and external device.

●Second scr

Second scr

Second scrSecond screen only:

een only:

een only:een only: View the screen image on the external device only.

Each time you press the display state changes.f1

NO

NONOTE:

TE:

TE:TE: For best results, especially if you choose the Ext

Ext

ExtExtend

end

endend option, increase the screen resolution

of the external device, as follows. Select the St

St

StStart

art

artart button, select Se

Se

SeSettings

ttings

ttingsttings Sy

Sy

SySyst

st

ststem

em

emem, select , and then

select . Under

Display

DisplayDisplay Scale & lay

Scale & lay

Scale & layScale & layout

out

outout, select the appropriate resolution, and then select K

K

KKeep

eep

eep eep

changes

changeschanges.

Connecting a Thunderbolt device using a USB Type-C cable 31

Connecting video de

Connecting video deConnecting video devices using an HDMI cable

vices using an HDMI cable

vices using an HDMI cablevices using an HDMI cable

HDMI is the only video interface that supports high-definition video and audio.

Connecting a high-de

Connecting a high-deConnecting a high-definition TV or monitor using HDMI

finition TV or monitor using HDMI

finition TV or monitor using HDMIfinition TV or monitor using HDMI

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device

according to the instructions.

NO

NONOTE:

TE:

TE:TE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

1.

1.1. Connect one end of the HDMI cable to the HDMI port on the computer.

NO

NONOTE:

TE:

TE:TE: HDMI port shapes can vary by product.

2.

2.2. Connect the other end of the cable to the high-definition TV or monitor.

3.

3.3. Press to cycle through these display states:f1

●PC scr

PC scr

PC scrPC screen only:

een only:

een only:een only: View the screen image on the computer only.

●Duplicate:

Duplicate:

Duplicate:Duplicate: View the screen image simultaneously on both the computer and the external

device.

●Ext

Ext

ExtExtend:

end:

end:end: View the screen image extended across both the computer and the external device.

●Second scr

Second scr

Second scrSecond screen only:

een only:

een only:een only: View the screen image on the external device only.

Each time you press the display state changes.f1

NO

NONOTE:

TE:

TE:TE: For best results, especially if you choose the Ext

Ext

ExtExtend

end

endend option, increase the screen resolution

of the external device, as follows. Select the St

St

StStart

art

artart Se

Se

SeSettings

ttings

ttingsttings Sys

Sys

SysSystem

tem

temtem button, select , select , and then

select . Under

Display

DisplayDisplay Scale & lay

Scale & lay

Scale & layScale & layout

out

outout, select the appropriate resolution, and then select K

K

KKeep

eep

eep eep

changes

changeschanges.

Setting up HDMI audio

Setting up HDMI audioSetting up HDMI audio

Use these instructions to set up HDMI audio.

32 Chapter 5 Entertainment features

T

TTurning on HDMI audio

urning on HDMI audio

urning on HDMI audiourning on HDMI audio

After you connect an HDMI TV to the computer, you can then turn on HDMI audio.

1.

1.1. Right-click the Speak

Speak

SpeakSpeakers

ers

ersers icon in the notification area, at the far right of the taskbar, and then select

Sound settings

Sound settingsSound settings.

2.

2.2. Select Mor

Mor

MorMore sound settings

e sound settings

e sound settingse sound settings.

3.

3.3. On the tab, select

Playback

PlaybackPlayback Digit

Digit

DigitDigital Audio (HDMI)

al Audio (HDMI)

al Audio (HDMI)al Audio (HDMI).

4.

4.4. Select Set De

Set De

Set DeSet Def

f

ffault

ault

aultault OK

OK

OKOK, and then select .

T

TTurning off HDMI audio

urning off HDMI audio

urning off HDMI audiourning off HDMI audio

Use these instructions to return the audio stream to the computer speakers.

1.

1.1. Right-click the Speak

Speak

SpeakSpeakers

ers

ersers icon in the notification area, at the far right of the taskbar, and then select

Sound settings

Sound settingsSound settings.

2.

2.2. Select Mor

Mor

MorMore sound settings

e sound settings

e sound settingse sound settings.

3.

3.3. On the tab, select

Playback

PlaybackPlayback Speak

Speak

SpeakSpeakers

ers

ersers.

4.

4.4. Select Set De

Set De

Set DeSet Def

f

ffault

ault

aultault OK

OK

OKOK, and then select .

Disco

DiscoDiscovering and connec

vering and connec

vering and connecvering and connecting wir

ting wir

ting wirting wired displays using MultiStr

ed displays using MultiStr

ed displays using MultiStred displays using MultiStream T

eam T

eam Team T

r

rransport

ansport

ansportansport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by

connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or

DisplayPort connectors on a hub or an external docking station.

You can connect in several ways, depending on the type of graphics controller installed on your

computer and whether your computer includes a built-in hub. Go to Device Manager

Device Manager

Device ManagerDevice Manager to find out what

hardware is installed on your computer.

Connecting displays t

Connecting displays tConnecting displays to comput

o comput

o computo computers with NVIDIA gr

ers with NVIDIA gr

ers with NVIDIA grers with NVIDIA graphics (with an op

aphics (with an op

aphics (with an opaphics (with an optional hub)

tional hub)

tional hub)tional hub)

To set up multiple display devices, follow these steps.

NO

NONOTE:

TE:

TE:TE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external

display devices.

1.

1.1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your

computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter

is connected to AC power.

2.

2.2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3.

3.3. To see all of your connected display devices, select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type device

manager in the search box, and then select the Device Manager

Device Manager

Device ManagerDevice Manager app. If you don't see all of your

connected displays, be sure that each is connected to the correct port on the hub.

NO

NONOTE:

TE:

TE:TE: Multiple display choices include Duplicat

Duplicat

DuplicatDuplicate

e

ee, which mirrors your computer screen on all

enabled display devices, or , which spans your computer screen across all enabled display

Extend

ExtendExtend

devices.

Turning on HDMI audio 33

Connecting displays t

Connecting displays tConnecting displays to comput

o comput

o computo computers with Int

ers with Int

ers with Inters with Intel gr

el gr

el grel graphics (with an optional hub)

aphics (with an optional hub)

aphics (with an optional hub)aphics (with an optional hub)

To set up multiple display devices, follow these steps.

NO

NONOTE:

TE:

TE:TE: With an Intel graphics controller and optional hub, you can connect up to three display devices.

1.

1.1. Connect an external hub (purchased separately) to the DisplayPort connector on your computer,

using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to

AC power.

2.

2.2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3.

3.3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayP

DisplayP

DisplayPDisplayPort T

ort T

ort Tort T

opology

opology opology

Notification

NotificationNotification dialog box is displayed. Select the appropriate options to configure your displays.

Multiple display choices include Duplicat

Duplicat

DuplicatDuplicate

e

ee, which mirrors your computer screen on all enabled

display devices, or , which extends the screen image across all enabled display devices.

Extend

ExtendExtend

NO

NONOTE:

TE:

TE:TE: If this dialog box does not appear, be sure that each external display device is connected

to the correct port on the hub. Select the button, select , select

Start

StartStart Settings

Settings

SettingsSettings Syst

Syst

SystSystem

em

emem, and then

select . Under

Display

DisplayDisplay Scale & lay

Scale & lay

Scale & layScale & layout

out

outout, select the appropriate resolution, and then select K

K

KKeep

eep

eep eep

changes

changeschanges.

Connecting displays t

Connecting displays tConnecting displays to comput

o comput

o computo computers with Int

ers with Int

ers with Inters with Intel gr

el gr

el grel graphics (with a built

aphics (with a built

aphics (with a builtaphics (with a built-in hub)

-in hub)

-in hub)-in hub)

To set up multiple display devices, follow these steps.

With your internal hub and Intel graphics controller, you can connect up to three display devices in the

following configurations:

●Two 1920 × 1200 DisplayPort monitors connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

●One 2560 × 1600 DisplayPort monitor connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

1.

1.1. Connect your external display devices to the VGA port or DisplayPort connectors on the computer

base or the docking station.

2.

2.2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayP

DisplayP

DisplayPDisplayPort T

ort T

ort Tort T

opology

opology opology

Notification

NotificationNotification dialog box is displayed. Select the appropriate options to configure your displays.

Multiple display choices include Duplicat

Duplicat

DuplicatDuplicate

e

ee, which mirrors your computer screen on all enabled

display devices, or , which extends the screen image across all enabled display devices.

Extend

ExtendExtend

NO

NONOTE:

TE:

TE:TE: If this dialog box does not appear, be sure that each external display device is connected

to the correct port on the hub. Select the button, select , select

Start

StartStart Settings

Settings

SettingsSettings Syst

Syst

SystSystem

em

emem, and then

select . Under

Display

DisplayDisplay Scale & lay

Scale & lay

Scale & layScale & layout

out

outout, select the appropriate resolution, and then select K

K

KKeep

eep

eep eep

changes

changeschanges.

Disco

DiscoDiscovering and connec

vering and connec

vering and connecvering and connecting to Mir

ting to Mir

ting to Mirting to Miracast

acast

acastacast-compatible wir

-compatible wir

-compatible wir-compatible wireless display

eless display

eless displayeless displays (select

s (select

s (select s (select

pr

prproduct

oduct

oductoducts only)

s only)

s only)s only)

Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving

your current apps.

NO

NONOTE:

TE:

TE:TE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display.

34 Chapter 5 Entertainment features

To discover and connect to Miracast-compatible wireless displays without leaving your current apps,

follow these steps.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select project Connect to a

Connect to a

Connect to a Connect to a

wir

wirwireless display

eless display

eless displayeless display Connect

Connect

ConnectConnect. Select , and then follow the on-screen instructions.

Disco

DiscoDiscovering and connec

vering and connec

vering and connecvering and connecting to Int

ting to Int

ting to Intting to Intel WiDi certified displays (select In

el WiDi certified displays (select In

el WiDi certified displays (select Inel WiDi certified displays (select Intel pr

tel pr

tel prtel produc

oduc

oducoducts

ts

ts ts

only)

only)only)

Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your

entire computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display

device; provides for full-screen duplication; and improves speed, quality, and scaling.

Connecting t

Connecting tConnecting to Intel WiDi certified displays

o Intel WiDi certified displays

o Intel WiDi certified displayso Intel WiDi certified displays

Follow these steps to connect to Intel WiDi certified displays.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select project Connect to a

Connect to a

Connect to a Connect to a

wir

wirwireless display

eless display

eless displayeless display Connect

Connect

ConnectConnect. Select , and then follow the on-screen instructions.

Opening Int

Opening IntOpening Intel WiDi

el WiDi

el WiDiel WiDi

Follow these steps to open Intel WiDi.

■Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select .Intel WiDi Intel WiDi

Intel WiDi

Intel WiDiIntel WiDi

Using dat

Using datUsing data tr

a tr

a tra trans

ans

ansansf

f

ffer

er

erer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and

movies from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a

USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your

computer.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Be sure that the external device is connected to the correct port on the computer, using

the correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, refer to HP Support Assistant.

Connecting de

Connecting deConnecting devices t

vices t

vices tvices to a USB T

o a USB T

o a USB To a USB Type-C port (select pr

ype-C port (select pr

ype-C port (select prype-C port (select products only

oducts only

oducts onlyoducts only)

)

))

To connect devices to a USB Type-C port, follow these steps.

NO

NONOTE:

TE:

TE:TE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased

separately.

Discovering and connecting to Intel WiDi certified displays (select Intel products only) 35

1.

1.1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2.

2.2. Connect the other end of the cable to the external device.

36 Chapter 5 Entertainment features

Managing po

Managing poManaging pow

w

wwer

er

erer

6

66

Your computer can operate on either battery power or external power. When the computer is running

on battery power and an external power source is not available to charge the battery, it is important to

monitor and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

Using Sleep and HibernationUsing Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in

memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending

on your computer model, the Sleep state might also support Modern Standby mode. This mode

keeps some internal operations awake and enables your computer to receive web notifications,

such as emails, while in Sleep. For more information, see Initiating and exiting Sleep on page 37.

●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level

or the computer has been in the Sleep state for an extended period of time. In the Hibernation

state, your work is saved to a hibernation file and the computer powers down. You can also initiate

Hibernation manually. For more information, see Initiating and exiting Hibernation (select products

only) on page 38.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent

an unauthorized user from accessing data on your computer, even encrypted data, HP recommends

that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical

possession. This practice is particularly important when you travel with your computer.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc

or an external media card.

Initiating and e

Initiating and eInitiating and exiting Sleep

xiting Sleep

xiting Sleepxiting Sleep

You can initiate Sleep in several ways.

●Select the St

St

StStart

art

artart P

P

PPower

ower

owerower button, select the icon, and then select .

Sleep

SleepSleep

●Close the display (select products only).

●Press the Sleep hot key (select products only); for example, fn f1 fn f12+ or + .

●Briefly press the power button (select products only).

You can exit Sleep in any of the following ways:

●Briefly press the power button.

●If the computer is closed, raise the display (select products only).

●Press a key on the keyboard (select products only).

Managing power 37

●Tap the touchpad (select products only).

When the computer exits Sleep, your work returns to the screen.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: If you have set a password to be required on exiting Sleep, you must enter your Windows

password before your work returns to the screen.

Initiating and e

Initiating and eInitiating and exiting Hibernation (select pr

xiting Hibernation (select pr

xiting Hibernation (select prxiting Hibernation (select products only

oducts only

oducts onlyoducts only)

)

))

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select power Choo

Choo

ChooChoose a

se a

se a se a

pow

powpower plan

er plan

er planer plan.

2.

2.2. In the left pane, select Choose what the pow

Choose what the pow

Choose what the powChoose what the power buttons do

er buttons do

er buttons doer buttons do (wording might vary by product).

3.

3.3. Depending on your product, you can enable Hibernation for battery power or external power in any

of the following ways:

●P

P

PPow

ow

owower button

er button

er buttoner button P

P

PPower and sleep butt

ower and sleep butt

ower and sleep buttower and sleep buttons and lid settings

ons and lid settings

ons and lid settingsons and lid settings—Under (wording might vary by product),

select When I pr

When I pr

When I prWhen I press the pow

ess the pow

ess the powess the power button

er button

er buttoner button, and then select Hibernat

Hibernat

HibernatHibernate

e

ee.

●Sleep button

Sleep button

Sleep buttonSleep button (select products only)—Under P

P

PPow

ow

owower and sleep butt

er and sleep butt

er and sleep butter and sleep buttons and lid settings

ons and lid settings

ons and lid settingsons and lid settings (wording

might vary by product), select When I pr

When I pr

When I prWhen I press the sleep button

ess the sleep button

ess the sleep buttoness the sleep button, and then select Hibernat

Hibernat

HibernatHibernate

e

ee.

●Lid

Lid

LidLid (select products only)—Under P

P

PPower and sleep butt

ower and sleep butt

ower and sleep buttower and sleep buttons and lid settings

ons and lid settings

ons and lid settingsons and lid settings (wording might vary

by product), select When I close the lid

When I close the lid

When I close the lidWhen I close the lid Hibernat

Hibernat

HibernatHibernate

e

ee, and then select .

●Po

Po

PoPower menu

wer menu

wer menuwer menu Change Settings that ar

Change Settings that ar

Change Settings that arChange Settings that are curr

e curr

e curre currently unav

ently unav

ently unavently unavailable

ailable

ailableailable Shutdo

Shutdo

ShutdoShutdown

wn

wn wn —Select , and then, under

settings

settingssettings, select the check box.

Hibernate

HibernateHibernate

The Power menu can be accessed by selecting the St

St

StStart

art

artart button.

4.

4.4. Select Sav

Sav

SavSave changes

e changes

e changese changes.

To initiate Hibernation, use the method that you enabled in step 3.

To exit Hibernation, briefly press the power button.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: If you have set a password to be required on exiting Hibernation, you must enter your

Windows password before your work returns to the screen.

Shutting do

Shutting doShutting down (turning o

wn (turning o

wn (turning own (turning off) the comput

ff) the comput

ff) the computff) the computer

er

erer

The Shut down command closes all open programs, including the operating system, and then turns off

the display and the computer. Shut down the computer when it will be unused and disconnected from

external power for an extended period.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: Unsaved information is lost when the computer shuts down. Be sure to save your work

before shutting down the computer.

The recommended procedure is to use the Windows Shut down command.

NO

NONOTE:

TE:

TE:TE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly

pressing the power button.

38 Chapter 6 Managing power

1.

1.1. Save your work and close all open programs.

2.

2.2. Select the St

St

StStart

art

artart P

P

PPow

ow

owower

er

erer Shut down

Shut down

Shut downShut down button, select the icon, and then select .

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

●Press + +ctrl alt delete, select the P

P

PPow

ow

owower

er

erer Shut down

Shut down

Shut downShut down icon, and then select .

●Press and hold the power button for at least 4 seconds.

●If your computer has a user-replaceable battery (select products only), disconnect the computer

from external power, and then remove the battery.

Using the P

Using the PUsing the Po

o

oower icon

wer icon

wer iconwer icon

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

●To view the percentage of remaining battery charge, place the mouse pointer over the P

P

PPower

ower

ower ower

icon .

●To view power settings, right-click the Pow

Pow

PowPower

er

er er P

P

PPower and sleep se

ower and sleep se

ower and sleep seower and sleep settings

ttings

ttingsttingsicon , and then select .

Different power icons indicate whether the computer is running on battery or external power. Placing the

mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on batt

Running on battRunning on batter

er

erery pow

y pow

y powy power

er

erer

When the computer has a charged battery and is not plugged into external power, the computer runs

on battery power. When the computer is off and unplugged from external power, the battery slowly

discharges. The computer displays a message when the battery reaches a low or critical battery level.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the

computer, screen brightness, external devices connected to the computer, and other factors.

NO

NONOTE:

TE:

TE:TE: Select computer products can switch between graphic controllers to conserve battery

charge.

Using HP Fas

Using HP FasUsing HP Fast Char

t Char

t Chart Charge (select pr

ge (select pr

ge (select prge (select products only)

oducts only)

oducts only)oducts only)

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might

vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of

full capacity in no more than 30 to 45 minutes, depending on your computer model.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer

and to external power.

Using the Power icon 39

Displaying batt

Displaying battDisplaying battery char

ery char

ery charery charge

ge

gege

To view the percentage of remaining battery charge, place the mouse pointer over the Po

Po

PoPower

wer

werwer icon .

Finding batt

Finding battFinding batter

er

erery inf

y inf

y infy information in HP Support Assis

ormation in HP Support Assis

ormation in HP Support Assisormation in HP Support Assist

t

ttant (selec

ant (selec

ant (selecant (select pr

t pr

t prt produc

oduc

oducoducts only)

ts only)

ts only)ts only)

Follow these steps to access battery information.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select the support HP

HP

HP HP

Support Assist

Support AssistSupport Assistant

ant

antant app.

‒ or –

Select the question mark icon (select products only) in the taskbar.

2.

2.2. Select Fix

Fix

FixFixes & Diagnos

es & Diagnos

es & Diagnoses & Diagnostics

tics

ticstics Check y

Check y

Check yCheck your batt

our batt

our battour battery

ery

eryery L

L

LLaunch

aunch

aunchaunch, select , and then select . If HP Battery Check

indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

●HP Battery Check

●Information about battery types, specifications, life cycles, and capacity

Conser

ConserConserving batt

ving batt

ving battving battery pow

ery pow

ery powery power

er

erer

Follow these steps to conserve battery power and maximize battery life.

●Lower the brightness of the display.

●Turn off wireless devices when you are not using them.

●Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

●Stop, disable, or remove any external media cards that you are not using.

●Before you leave your work, initiate Sleep or shut down the computer.

Identifying lo

Identifying loIdentifying low batt

w batt

w battw batter

er

erery le

y le

y ley lev

v

vvels

els

elsels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

computer warns you in one of several ways.

●The battery light (select products only) indicates a low or critical battery level.

– or –

●The P

P

PPow

ow

owower

er

erer icon shows a low or critical battery notification.

NO

NONOTE:

TE:

TE:TE: For additional information about the Power icon, see Using the Power icon on page 39.

40 Chapter 6 Managing power

The computer takes the following actions for a critical battery level:

●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly

in the Sleep state and then shuts down and loses any unsaved information.

●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

R

RResolving a lo

esolving a lo

esolving a loesolving a low battery lev

w battery lev

w battery levw battery level

el

elel

You can quickly resolve low battery level conditions.

R

RResolving a lo

esolving a lo

esolving a loesolving a low batt

w batt

w battw battery lev

ery lev

ery levery level when e

el when e

el when eel when ext

xt

xtxternal power is av

ernal power is av

ernal power is avernal power is available

ailable

ailableailable

Connect one of the following to the computer and to external power.

●AC adapter

●Optional docking device or expansion product

●Optional power adapter purchased as an accessory from HP

R

RResolving a lo

esolving a lo

esolving a loesolving a low batt

w batt

w battw battery lev

ery lev

ery levery level when no power sour

el when no power sour

el when no power sourel when no power source is av

ce is av

ce is avce is available

ailable

ailableailable

Save your work and shut down the computer.

R

RResolving a lo

esolving a lo

esolving a loesolving a low batt

w batt

w battw battery lev

ery lev

ery levery level when the computer canno

el when the computer canno

el when the computer cannoel when the computer cannot e

t e

t et exit Hibernation

xit Hibernation

xit Hibernationxit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC

adapter.

1.

1.1. Connect the AC adapter to the computer and to external power.

2.

2.2. Exit Hibernation by pressing the power button.

Fact

FactFactor

or

orory

y

yy-sealed batt

-sealed batt

-sealed batt-sealed batter

er

erery

y

yy

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check

in the HP Support Assistant app (select products only).

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon on the taskbar, type in the search box, and then select the support HP

HP

HP HP

Support Assist

Support AssistSupport Assistant

ant

antant app.

‒ or –

Select the question mark icon (select products only) on the taskbar.

2.

2.2. Select Fix

Fix

FixFixes & Diagnostics

es & Diagnostics

es & Diagnosticses & Diagnostics, select Check your batt

Check your batt

Check your battCheck your batter

er

erery

y

yy L

L

LLaunch

aunch

aunchaunch, and then select . If HP Battery Check

indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing

the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact

support.

Resolving a low battery level 41

Running on e

Running on eRunning on ext

xt

xtxternal po

ernal po

ernal poernal pow

w

wwer

er

erer

For information about connecting to external power, see the

Setup Instructions

poster provided in the

computer box. The computer does not use battery power when the computer is connected to external

power with an approved AC adapter or an optional docking device or expansion product.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

W

WWARNING!

ARNING!

ARNING!ARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

●When charging or calibrating a battery

●When installing or updating system software

●When updating the system BIOS

●When writing information to a disc (select products only)

●When running Disk Defragmenter on computers with internal hard drives

●When performing a backup or recovery

When you connect the computer to external power:

●The battery begins to charge.

●The P

P

PPow

ow

owower

er

erer icon changes appearance.

When you disconnect external power:

●The computer switches to battery power.

●The P

P

PPow

ow

owower

er

erer icon changes appearance.

42 Chapter 6 Managing power

Security

SecuritySecurity

7

77

Computer security is essential for protecting the confidentiality, integrity, and availability of your

information. Standard security solutions provided by the Windows operating system, HP applications,

Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of

risks, such as viruses, worms, and other types of malicious code.

NO

NONOTE:

TE:

TE:TE: Some security features listed in this chapter might not be available on your computer.

Pr

PrPro

o

ootec

tec

tectecting the computer

ting the computer

ting the computerting the computer

Standard security features provided by the Windows operating system and Computer Setup (BIOS,

which runs under any operating system) can protect your personal settings and data from a variety of

risks.

NO

NONOTE:

TE:

TE:TE: Security solutions are designed to act as deterrents. These deterrents may not prevent a

product from being mishandled or stolen.

NO

NONOTE:

TE:

TE:TE: Before you send your computer for service, back up and delete confidential files, and remove

all password settings.

NO

NONOTE:

TE:

TE:TE: Some features listed in this chapter may not be available on your computer.

NO

NONOTE:

TE:

TE:TE: Your computer supports Computrace, which is an online security-based tracking and recovery

service available in select regions. If the computer is stolen, Computrace can track the computer if the

unauthorized user accesses the Internet. You must purchase the software and subscribe to the

service to use Computrace. For information about ordering the Computrace software, go to

http://www.hp.com.

T

TT

able 7

able 7able 7-

-

--1

1

11 Security solutions

Security solutions

Security solutionsSecurity solutions

Computer risk

Computer riskComputer risk Security featur

Security featur

Security featurSecurity feature

e

ee

Unauthorized use of the computer HP Client Security software, in combination with a ●

password, smart card, contactless card, registered

fingerprints, or other authentication credential

●BIOS power-on password

Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive

(select products only), optional external hard drive (select

products only), or internal network adapter

Boot options feature in Computer Setup*

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data Windows BitLocker

Unauthorized removal of the computer Security cable slot (used with an optional security cable on

select products only)

Security 43

T

TT

able 7

able 7able 7-

-

--1

1

11 Security solutions

Security solutions

Security solutionsSecurity solutions (continued)

(continued)

(continued)(continued)

Computer risk

Computer riskComputer risk Security featur

Security featur

Security featurSecurity feature

e

ee

*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not

load. You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in

Computer Setup.

NO

NONOTE:

TE:

TE:TE: On tablets without keyboards, you can use the touch screen.

Using pass

Using passUsing passw

w

wwor

or

orords

ds

dsds

A password is a group of characters that you choose to secure your computer information. You can set

several types of passwords, depending on how you want to control access to your information. You can

set passwords in Windows or in Computer Setup, which is preinstalled on the computer.

●BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are

managed by the system BIOS.

●Windows passwords are set only in the Windows operating system.

●If you forget both the DriveLock user password and the DriveLock master password set in Computer

Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be

used.

You can use the same password for a Computer Setup feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

●When creating passwords, follow requirements set by the program.

●Do not use the same password for multiple applications or websites, and do not reuse your

Windows password for any other application or website.

●Use the Password Manager feature of HP Client Security to store your user names and passwords

for your websites and applications. You can securely read them in the future if they cannot be

remembered.

●Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their

functions.

Setting pass

Setting passSetting passw

w

wwor

or

orords in Windows

ds in Windows

ds in Windowsds in Windows

Windows passwords can help protect your computer from unauthorized access.

T

TT

able 7

able 7able 7-

-

--2

2

22 T

T

TT

ypes of Window

ypes of Windowypes of Windows passwor

s passwor

s passwors passwords and their functions

ds and their functions

ds and their functionsds and their functions

Pass

PassPasswor

wor

worword

d

dd Function

Function

FunctionFunction

Administrator password* Protects access to a Windows administrator-level account.

NO

NONOTE:

TE:

TE:TE: Setting the Windows administrator password does

not set the BIOS administrator password.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, select the Sear

Sear

SearSearch

ch

chch icon in the

taskbar, type in the search box, and then select the support HP Support Assis

HP Support Assis

HP Support AssisHP Support Assistant

tant

tanttant app.

44 Chapter 7 Security

Setting pass

Setting passSetting passwor

wor

worwords in Computer Se

ds in Computer Se

ds in Computer Seds in Computer Setup

tup

tuptup

Computer Setup passwords provide additional layers of security for your computer.

T

TT

able 7

able 7able 7-3

-3

-3-3 T

T

TT

ypes of Comput

ypes of Computypes of Computer Setup passw

er Setup passw

er Setup passwer Setup passwords and their func

ords and their func

ords and their funcords and their functions

tions

tionstions

Pass

PassPasswor

wor

worword

d

dd Function

Function

FunctionFunction

BIOS administrator password* Protects access to Computer Setup.

NO

NONOTE:

TE:

TE:TE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove

it until those features have been disabled.

Power-on password Must be entered each time you turn on or restart the ●

computer.

●If you forget your power-on password, you cannot turn on

or restart the computer.

DriveLock master password* Protects access to the internal hard drive that is protected

by DriveLock, and is set under DriveLock Passwords during

the enable process. This password is also used to remove

DriveLock protection.

DriveLock user password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

enable process.

*For details about each of these passwords, see the following topics.

Managing a BIOS administr

Managing a BIOS administrManaging a BIOS administrat

at

atator passw

or passw

or passwor passwor

or

orord

d

dd

To set, change, or delete this password, follow these steps.

Setting a ne

Setting a neSetting a new BIOS administr

w BIOS administr

w BIOS administrw BIOS administrator pass

ator pass

ator passator passwor

wor

worword

d

dd

A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these

instructions to set a new BIOS administrator password.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

■Turn on or restart the computer, and when the HP logo appears, press to enter f10

Computer Setup.

●Tablets without keyboards:

■Turn off the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select , select

Security

SecuritySecurity Cr

Cr

CrCreate BIOS administr

eate BIOS administr

eate BIOS administreate BIOS administrat

at

atator passw

or passw

or passwor passwor

or

orord

d

dd Set Up BIOS adminis

Set Up BIOS adminis

Set Up BIOS adminisSet Up BIOS administr

tr

trtrator

ator

ator ator or

Pass

PassPasswor

wor

worword

d

dd (select products only), and then press enter.

3.

3.3. When prompted, type a password.

4.

4.4. When prompted, type the new password again to confirm.

Setting passwords in Computer Setup 45

5.

5.5. To save your changes and exit Computer Setup, select , select

Main

MainMain Save Change

Save Change

Save ChangeSave Changes and Exit

s and Exit

s and Exits and Exit, and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administr

Changing a BIOS administrChanging a BIOS administrat

at

atator passw

or passw

or passwor passwor

or

orord

d

dd

Use these instructions to change a BIOS administrator password.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

■Turn on or restart the computer, and when the HP logo appears, press f10 to enter

Computer Setup.

●Tablets without keyboards:

■Turn off the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Enter your current BIOS administrator password.

3.

3.3. Select , select

Security

SecuritySecurity Change BIOS adminis

Change BIOS adminis

Change BIOS adminisChange BIOS administr

tr

trtrator P

ator P

ator Pator Passw

assw

asswasswor

or

orord

d

dd Change Pass

Change Pass

Change PassChange Passwor

wor

worword

d

dd or (select

products only), and then press enter.

4.

4.4. When prompted, type your current password.

5.

5.5. When prompted, type your new password.

6.

6.6. When prompted, type your new password again to confirm.

7

77.

.

.. To save your changes and exit Computer Setup, select Main

Main

MainMain, select Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS adminis

Deleting a BIOS adminisDeleting a BIOS administr

tr

trtrator pass

ator pass

ator passator passw

w

wwor

or

orord

d

dd

Use these instructions to delete a BIOS administrator password.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

■Turn on or restart the computer, and when the HP logo appears, press to enter f10

Computer Setup.

●Tablets without keyboards:

■Turn off the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Enter your current BIOS administrator password.

46 Chapter 7 Security

3.

3.3. Select , select

Security

SecuritySecurity Change BIOS adminis

Change BIOS adminis

Change BIOS adminisChange BIOS administr

tr

trtrat

at

atator Pass

or Pass

or Passor Passw

w

wwor

or

orord

d

dd Change P

Change P

Change PChange Passw

assw

asswasswor

or

orord

d

dd or (select

products only), and then press enter.

4.

4.4. When prompted, type your current password.

5.

5.5. When prompted for the new password, leave the field empty, and then press enter.

6.

6.6. When prompted to type your new password again, leave the field empty, and then press enter.

7

77.

.

.. To save your changes and exit Computer Setup, select , select

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Ent

EntEntering a BIOS administr

ering a BIOS administr

ering a BIOS administrering a BIOS administrator pass

ator pass

ator passator passwor

wor

worword

d

dd

At the BIOS administr

BIOS administr

BIOS administrBIOS administrator pass

ator pass

ator passator passwor

wor

worword

d

dd prompt, type your password (using the same keys that you

used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS

administrator password, you must restart the computer and try again.

Using Driv

Using DrivUsing DriveL

eL

eLeLock Securit

ock Securit

ock Securitock Security Options

y Options

y Optionsy Options

DriveLock protection prevents unauthorized access to the contents of a hard drive.

DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is

applied to a drive, the appropriate password must be entered to access the drive. The drive must be

inserted into the computer or an advanced port replicator for it to be unlocked.

DriveLock Security Options offers the following features:

●Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock—See Selecting Automatic DriveLock (select products only) on page 47.

●Set Driv

Set Driv

Set DrivSet DriveLock Mast

eLock Mast

eLock MasteLock Master Passw

er Passw

er Passwer Password

ord

ordord—See Selecting manual DriveLock on page 49.

●Enable DriveL

Enable DriveL

Enable DriveLEnable DriveLock

ock

ockock—See Enabling DriveLock and setting a DriveLock user password on page 50.

Selecting Aut

Selecting AutSelecting Automatic DriveL

omatic DriveL

omatic DriveLomatic DriveLock (select pr

ock (select pr

ock (select prock (select products only)

oducts only)

oducts only)oducts only)

You must set a BIOS administrator password before you can enable Automatic DriveLock.

When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master

password derived from the BIOS administrator password are created. When the computer is turned on,

the random user password automatically unlocks the drive. If the drive is moved to another computer,

you must enter the BIOS administrator password for the original computer at the DriveLock password

prompt to unlock the drive.

Enabling Automatic Driv

Enabling Automatic DrivEnabling Automatic DriveLock

eLock

eLockeLock

To enable Automatic DriveLock, follow these steps.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

a.

a.a. Turn off the computer.

b.

b.b. Press the power button, and when the HP logo appears, press to enter Computer f10

Setup.

Entering a BIOS administrator password 47

●Tablets without keyboards:

a.

a.a. Turn off the tablet.

b.

b.b. Press the power button in combination with the volume down button until the Startup

menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then

press .enter

3.

3.3. Select , select

Security

SecuritySecurity Har

Har

HarHard Drive Utilities

d Drive Utilities

d Drive Utilitiesd Drive Utilities, select Driv

Driv

DrivDriveLock/

eLock/

eLock/eLock/Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock, and then press

enter.

4.

4.4. Use the enter key, left mouse click, or touch screen to select the Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock check box.

5.

5.5. To save your changes and exit Computer Setup, select , select

Main

MainMain Save Change

Save Change

Save ChangeSave Changes and Exit

s and Exit

s and Exits and Exit, and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling Automatic Driv

Disabling Automatic DrivDisabling Automatic DriveLock

eLock

eLockeLock

To disable Automatic DriveLock, follow these steps.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

a.

a.a. Turn off the computer.

b.

b.b. Press the power button, and when the HP logo appears, press to enter Computer f10

Setup.

●Tablets without keyboards:

a.

a.a. Turn off the tablet.

b.

b.b. Press the power button in combination with the volume down button until the Startup

menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then

press .enter

3.

3.3. Select , select

Security

SecuritySecurity Har

Har

HarHard Drive Utilities

d Drive Utilities

d Drive Utilitiesd Drive Utilities, select Driv

Driv

DrivDriveLock/

eLock/

eLock/eLock/Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock, and then press

enter.

4.

4.4. Select an internal hard drive, and then press enter.

5.

5.5. Use the enter key, left mouse click, or touch screen to clear the Aut

Aut

AutAutomatic DriveL

omatic DriveL

omatic DriveLomatic DriveLock

ock

ockock check box.

6.

6.6. To save your changes and exit Computer Setup, select Main

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, select , and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Ent

EntEntering an Aut

ering an Aut

ering an Autering an Automatic Driv

omatic Driv

omatic Drivomatic DriveL

eL

eLeLock passw

ock passw

ock passwock password

ord

ordord

While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will

not be prompted to enter a DriveLock password to unlock the drive.

48 Chapter 7 Security

However, if the drive is moved to another computer, or the system board is replaced on the original

computer, you will be prompted to provide the DriveLock password. If this happens, at the Driv

Driv

DrivDriveLock

eLock

eLock eLock

Pass

PassPasswor

wor

worword

d

dd prompt, type the BIOS administrator password for the original computer (using the same kind

of keys you used to set the password), and then press to unlock the drive.enter

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Selecting manual Driv

Selecting manual DrivSelecting manual DriveLock

eLock

eLockeLock

To manually apply DriveLock protection to an internal hard drive, you must set a master password, and

DriveLock must be enabled in Computer Setup.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: To prevent a DriveLock-protected hard drive from becoming permanently unusable,

record the DriveLock user password and the DriveLock master password in a safe place away from

your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and

can no longer be used.

Note the following considerations about using DriveLock protection:

●After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering

either the DriveLock user password or the master password.

●The owner of the DriveLock user password should be the day-to-day user of the protected hard

drive. The owner of the DriveLock master password may be either a system administrator or the

day-to-day user.

●The DriveLock user password and the DriveLock master password can be identical.

Setting a Driv

Setting a DrivSetting a DriveLock mast

eLock mast

eLock masteLock master passwor

er passwor

er passworer password

d

dd

To set a DriveLock master password, follow these steps.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

a.

a.a. Turn off the computer.

b.

b.b. Press the power button, and when the HP logo appears, press to enter Computer f10

Setup.

●Tablets without keyboards:

a.

a.a. Turn off the tablet.

b.

b.b. Press the power button in combination with the volume down button until the Startup

menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select , make the selection for

Security

SecuritySecurity Har

Har

HarHard Driv

d Driv

d Drivd Drive Utilities

e Utilities

e Utilitiese Utilities Driv

Driv

DrivDriveLock/

eLock/

eLock/eLock/Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock, select ,

and then press .enter

3.

3.3. Select the hard drive you want to protect, and then press enter.

4.

4.4. Select Set Driv

Set Driv

Set DrivSet DriveLock Mast

eLock Mast

eLock MasteLock Master Passw

er Passw

er Passwer Password

ord

ordord, and then press enter.

5.

5.5. Carefully read the warning.

Selecting manual DriveLock 49

6.

6.6. Follow the on-screen instructions to set a DriveLock master password.

NO

NONOTE:

TE:

TE:TE: You can enable DriveLock and set a DriveLock user password before exiting from

Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user

password on page 50.

7

77.

.

.. To save your changes and exit Computer Setup, select , select , and

Main

MainMain Save Changes and Exit

Save Changes and Exit

Save Changes and ExitSave Changes and Exit

then select Y

Y

YYes

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Enabling Driv

Enabling DrivEnabling DriveLock and se

eLock and se

eLock and seeLock and setting a DriveL

tting a DriveL

tting a DriveLtting a DriveLock user passw

ock user passw

ock user passwock user passwor

or

orord

d

dd

To enable DriveLock and set a DriveLock user password, follow these steps.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

a.

a.a. Turn off the computer.

b.

b.b. Press the power button, and when the HP logo appears, press to enter Computer f10

Setup.

●Tablets without keyboards:

a.

a.a. Turn off the tablet.

b.

b.b. Press the power button in combination with the volume down button until the Startup

menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select , select

Security

SecuritySecurity Har

Har

HarHard Driv

d Driv

d Drivd Drive Utilities

e Utilities

e Utilitiese Utilities Driv

Driv

DrivDriveLock

eLock

eLockeLock/

/

//Automatic DriveL

Automatic DriveL

Automatic DriveLAutomatic DriveLock

ock

ockock, select , and then press

enter.

3.

3.3. Select the hard drive you want to protect, and then press enter.

4.

4.4. Select Enable DriveL

Enable DriveL

Enable DriveLEnable DriveLock

ock

ockock and then press .enter

5.

5.5. Carefully read the warning.

6.

6.6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.

7

77.

.

.. To save your changes and exit Computer Setup, select , select

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, and

then select Y

Y

YYes

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling Driv

Disabling DrivDisabling DriveLock

eLock

eLockeLock

To disable DriveLock, follow these steps.

1.

1.1. Start Computer Setup.

●Computers or tablets with keyboards:

a.

a.a. Turn off the computer.

b.

b.b. Press the power button, and when the HP logo appears, press to enter Computer f10

Setup.

50 Chapter 7 Security

●Tablets without keyboards:

a.

a.a. Turn off the tablet.

b.

b.b. Press the power button in combination with the volume down button until the Startup

menu is displayed, and then tap to enter Computer Setup.

f10

f10f10

2.

2.2. Select , select

Security

SecuritySecurity Har

Har

HarHard Drive Utilitie

d Drive Utilitie

d Drive Utilitied Drive Utilities

s

ss Driv

Driv

DrivDriveLock/

eLock/

eLock/eLock/

Automatic DriveL

Automatic DriveLAutomatic DriveLock

ock

ockock, select , and then press

enter.

3.

3.3. Select the hard drive you want to manage, and then press enter.

4.

4.4. Select Disable Driv

Disable Driv

Disable DrivDisable DriveL

eL

eLeLock

ock

ockock, and then press enter.

5.

5.5. Follow the on-screen instructions to disable DriveLock.

6.

6.6. To save your changes and exit Computer Setup, select Main

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, select , and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Ent

EntEntering a DriveL

ering a DriveL

ering a DriveLering a DriveLock passwor

ock passwor

ock passworock password

d

dd

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external

MultiBay).

At the Driv

Driv

DrivDriveL

eL

eLeLock P

ock P

ock Pock Passw

assw

asswassword

ord

ordord prompt, type your DriveLock user or master password (using the same kind

of keys you used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a Driv

Changing a DrivChanging a DriveL

eL

eLeLock passwor

ock passwor

ock passworock password

d

dd

To change a DriveLock password in Computer Setup, follow these steps.

1.

1.1. Turn off the computer.

2.

2.2. Press the power button.

3.

3.3. At the DriveL

DriveL

DriveLDriveLock Pass

ock Pass

ock Passock Passwor

wor

worword

d

dd prompt, type the current DriveLock user password or master password

that you are changing, press enter, and then press or tap to enter Computer Setup.f10

4.

4.4. Select , select

Security

SecuritySecurity Har

Har

HarHard Drive Utilities

d Drive Utilities

d Drive Utilitiesd Drive Utilities, select Driv

Driv

DrivDriveLock/

eLock/

eLock/eLock/Automatic Driv

Automatic Driv

Automatic DrivAutomatic DriveLock

eLock

eLockeLock, and then press

enter.

5.

5.5. Select the hard drive you want to manage, and then press enter.

6.

6.6. Make the selection for the DriveLock password that you want to change, and then follow the

on-screen instructions to enter passwords.

NO

NONOTE:

TE:

TE:TE: The Change Driv

Change Driv

Change DrivChange DriveL

eL

eLeLock Master P

ock Master P

ock Master Pock Master Passwor

asswor

assworassword

d

dd option is visible only if the DriveLock master

password was provided at the DriveLock Password prompt in step 3.

7

77.

.

.. To save your changes and exit Computer Setup, select Main

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, select , and

then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering a DriveLock password 51

Windo

WindoWindows Hello (selec

ws Hello (selec

ws Hello (selecws Hello (select pr

t pr

t prt product

oduct

oductoducts only)

s only)

s only)s only)

On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to

enroll your fingerprint and your facial ID, and set up a PIN. After enrollment, you can use your fingerprint

reader, facial ID, or PIN to sign in to Windows.

To set up Windows Hello:

1.

1.1. Select the St

St

StStart

art

artart button, select , select , and then select

Settings

SettingsSettings Accounts

Accounts

AccountsAccounts Sign-in options

Sign-in options

Sign-in optionsSign-in options.

2.

2.2. If you do not have a password set up, you must add one before you can use other sign-in options.

Select P

P

PPassw

assw

asswasswor

or

orord

d

dd Add

Add

AddAdd, and then select .

3.

3.3. Under Facial r

Facial r

Facial rFacial recognition (W

ecognition (W

ecognition (Wecognition (Windows Hello

indows Hello

indows Helloindows Hello)

)

)) Fingerprint r

Fingerprint r

Fingerprint rFingerprint recognition (Windows Hello)

ecognition (Windows Hello)

ecognition (Windows Hello)ecognition (Windows Hello) or , select .

Set up

Set upSet up

4.

4.4. Select Get St

Get St

Get StGet Start

art

artarted

ed

eded, and then follow the on-screen instructions to enroll your fingerprint or facial ID

and set up a PIN.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: To prevent fingerprint logon issues, be sure when you register your fingerprint that

all sides of your finger are registered by the fingerprint reader.

NO

NONOTE:

TE:

TE:TE: The PIN is not limited in length. The default setting is for numbers only. To include

alphabetic or special characters, select the include lett

include lett

include lettinclude letter

er

erers and s

s and s

s and ss and symbols

ymbols

ymbolsymbols check box.

Using antivirus so

Using antivirus soUsing antivirus softwar

ftwar

ftwarftware

e

ee

When you use the computer to access email, a network, or the internet, you potentially expose it to

computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause

them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that

they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be

kept up to date.

Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use

an antivirus program to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using fir

Using firUsing fire

e

eew

w

wwall so

all so

all soall softwar

ftwar

ftwarftware

e

ee

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a

software program that you install on your computer, network, or both, or it can be a solution made up of

both hardware and software.

There are two types of firewalls to consider:

●Host-based firewalls—Software that protects only the computer it is installed on.

●Network-based firewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared

with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

52 Chapter 7 Security

Your computer or networking equipment may already have a firewall installed. If not, firewall software

solutions are available.

NO

NONOTE:

TE:

TE:TE: Under some circumstances a firewall can block access to internet games, interfere with

printer or file sharing on a network, or block authorized email attachments. To temporarily resolve the

problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall.

To permanently resolve the problem, reconfigure the firewall.

Ins

InsInst

t

ttalling so

alling so

alling soalling softw

ftw

ftwftwar

ar

arare updat

e updat

e update updates

es

eses

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

To view or change the settings:

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: Microsoft sends out alerts regarding Windows updates, which may include security

updates. To protect the computer from security breaches and computer viruses, install all updates

from Microsoft as soon as you receive an alert.

You can install these updates automatically.

1.

1.1. Select the St

St

StStart

art

artart button, select Settings

Settings

SettingsSettings Windo

Windo

WindoWindows Update

ws Update

ws Updatews Update, and then select .

2.

2.2. Follow the on-screen instructions.

3.

3.3. To schedule a time for installing updates, select Adv

Adv

AdvAdvanced Options

anced Options

anced Optionsanced Options, and then follow the on-screen

instructions.

Using HP Client Security (select pr

Using HP Client Security (select prUsing HP Client Security (select products only)

oducts only)

oducts only)oducts only)

HP Client Security software is preinstalled on your computer. You can access this software through the

HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security

features that help protect against unauthorized access to the computer, networks, and critical data.

For more information, see the HP Client Security software Help.

Using HP T

Using HP TUsing HP T

echPulse (selec

echPulse (selecechPulse (select pr

t pr

t prt products only

oducts only

oducts onlyoducts only)

)

))

HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure

their company assets.

HP TechPulse helps protect devices against malware and other attacks, monitors device health, and

helps reduce time spent solving device and security issues. You can quickly download and install the

software, which is highly cost-effective relative to traditional in-house solutions. For more information, go

to https://www.hpdaas.com/.

Using an op

Using an opUsing an optional security cable (select pr

tional security cable (select pr

tional security cable (select prtional security cable (select product

oduct

oductoducts only)

s only)

s only)s only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the

computer from being mishandled or stolen. To connect a security cable to your computer, follow the

device manufacturer's instructions.

Installing software updates 53

Using a fingerprint r

Using a fingerprint rUsing a fingerprint reader (select pr

eader (select pr

eader (select preader (select product

oduct

oductoducts only)

s only)

s only)s only)

Integrated fingerprint readers are available on select products. To use the fingerprint reader, you must

enroll your fingerprints in HP Client Security's Credential Manager. For more information, see the HP

Client Security software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password

Manager to store and fill in your user names and passwords in supported websites and applications.

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your

computer:

●Near the bottom of the touchpad

●On the right side of the keyboard

●On the upper-right side of the display

●On the left side of the display

●On the back of the display

Depending on your product, the reader may be oriented horizontally or vertically.

54 Chapter 7 Security

Maint

MaintMaintenance

enance

enanceenance

8

88

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to

use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs

and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Impr

ImprImpro

o

ooving perf

ving perf

ving perfving performance

ormance

ormanceormance

You can improve the performance of your computer by performing regular maintenance tasks with tools

such as Disk Defragmenter and Disk Cleanup.

Using Disk De

Using Disk DeUsing Disk Defr

fr

frfragmenter

agmenter

agmenteragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NO

NONOTE:

TE:

TE:TE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1.

1.1. Connect the computer to AC power.

2.

2.2. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select defragment

Defr

DefrDefragment and Optimiz

agment and Optimiz

agment and Optimizagment and Optimize Driv

e Driv

e Drive Drives

es

eses.

3.

3.3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Using Disk CleanupUsing Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up

disk space and help the computer run more efficiently.

To run Disk Cleanup:

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select disk Disk Cleanup

Disk Cleanup

Disk CleanupDisk Cleanup.

2.

2.2. Follow the on-screen instructions.

Using HP 3D Driv

Using HP 3D DrivUsing HP 3D DriveGuar

eGuar

eGuareGuard (select pr

d (select pr

d (select prd (select products only)

oducts only)

oducts only)oducts only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some

conditions.

●You drop the computer.

●You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NO

NONOTE:

TE:

TE:TE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an

optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.

Maintenance 55

NO

NONOTE:

TE:

TE:TE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for

these drives.

Identifying HP 3D Driv

Identifying HP 3D DrivIdentifying HP 3D DriveGuar

eGuar

eGuareGuard st

d st

d std status

atus

atusatus

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay,

the secondary hard drive bay (select products only), or both are parked.

Updating pr

Updating prUpdating progr

ogr

ogrograms and driv

ams and driv

ams and drivams and driver

er

erers

s

ss

HP recommends that you update your programs and drivers regularly. Updates can resolve issues and

provide new features and options. For example, older graphics components might not work well with the

most recent gaming software. Without the latest driver, you do not get the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In

addition, register to receive automatic notifications when updates become available.

To update your programs and drivers, follow these steps.

1.

1.1. Select the Sear

Sear

SearSearch

ch

chch icon in the taskbar, type in the search box, and then select support HP Support

HP Support

HP Support HP Support

Assist

AssistAssistant

ant

antant.

‒ or –

Select the question mark icon (select products only) in the taskbar.

2.

2.2. Under My not

My not

My notMy notebook

ebook

ebookebook Updat

Updat

UpdatUpdates

es

eses, select .

3.

3.3. Follow the on-screen instructions.

Cleaning y

Cleaning yCleaning your comput

our comput

our computour computer

er

erer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its

best. Use the following information to safely clean the external surfaces of your computer.

Enabling HP Eas

Enabling HP EasEnabling HP Easy Clean (select pr

y Clean (select pr

y Clean (select pry Clean (select products only)

oducts only)

oducts only)oducts only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software

disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that

you can clean all computer surfaces.

1.

1.1. Start HP Easy Clean in one of the following ways:

●Select the St

St

StStart

art

artart HP E

HP E

HP EHP Easy Clean

asy Clean

asy Cleanasy Clean button, and then select .

– or –

●Select the HP Eas

HP Eas

HP EasHP Easy Clean

y Clean

y Cleany Clean icon in the taskbar.

– or –

●Select the St

St

StStart

art

artart HP E

HP E

HP EHP Easy Clean

asy Clean

asy Cleanasy Clean button, and then select the tile.

2.

2.2. Now that your device is disabled for a short period, see Removing dirt and debris from your

computer on page 57 for the recommended steps to clean the high-touch, external surfaces

on your computer. After you remove the dirt and debris, you can also clean the surfaces with a

56 Chapter 8 Maintenance

disinfectant. See Cleaning your computer with a disinfectant on page 57 for guidelines to help

prevent the spread of harmful bacteria and viruses.

R

RRemo

emo

emoemoving dirt and debris fr

ving dirt and debris fr

ving dirt and debris frving dirt and debris from y

om y

om yom your comput

our comput

our computour computer

er

erer

Here are the recommended steps to clean dirt and debris from your computer.

For computers with wood veneer, see Caring for wood veneer (select products only) on page 58.

1.

1.1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2.

2.2. Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

C

CCAUTION:

AUTION:

AUTION:AUTION: To prevent electric shock or damage to components, never clean a product while it is

turned on or plugged in.

3.

3.3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4.

4.4. Wipe the exterior of the product gently with the moistened cloth.

IMPOR

IMPORIMPORT

T

TTANT

ANT

ANTANT:

:

:: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids

directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing

hydrogen peroxide or bleach that might damage the finish.

5.

5.5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB

cables.

6.

6.6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7

77.

.

.. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 57 for recommended steps to clean the

high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and

viruses.

Cleaning y

Cleaning yCleaning your comput

our comput

our computour computer with a disinf

er with a disinf

er with a disinfer with a disinfect

ect

ectectan

an

anant

t

tt

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a

best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from

your computer on page 57 Caring for wood veneer (select products only) on page 58, , or both, you

might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning

guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also

known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1.

1.1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

Removing dirt and debris from your computer 57

2.

2.2. Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

C

CCAUTION:

AUTION:

AUTION:AUTION: To prevent electric shock or damage to components, never clean a product while it is

turned on or plugged in.

3.

3.3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should

be moist, but not dripping wet.

C

CCAUTION:

AUTION:

AUTION:AUTION: Do not use any of the following chemicals or any solutions that contain them, including

spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,

ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,

benzene, or toluene.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4.

4.4. Wipe the exterior of the product gently with the moistened cloth.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids

directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing

hydrogen peroxide or bleach that might damage the finish.

5.

5.5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB

cables.

6.

6.6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7

77.

.

.. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring f

Caring fCaring for wood v

or wood v

or wood vor wood veneer (select pr

eneer (select pr

eneer (select preneer (select products only)

oducts only)

oducts only)oducts only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is

important for best results over the life of the product. Because of the nature of natural wood, you might

see unique variations in the grain pattern or subtle variations in color, which are normal.

●Clean the wood with a dry, static-free microfiber cloth or chamois.

●Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,

turpentine, or other petroleum-based solvents.

●Do not expose the wood to sun or moisture for long periods of time.

●If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

●Avoid contact with any substance that might dye or discolor the wood.

●Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 57 for the recommended steps to clean

the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also

clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 57 for

sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.

58 Chapter 8 Maintenance

T

TTr

r

rrav

av

avaveling with or shipping y

eling with or shipping y

eling with or shipping yeling with or shipping your comput

our comput

our computour computer

er

erer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.

●Prepare the computer for traveling or shipping:

–Back up your information to an external drive.

–Remove all discs and all external media cards, such as memory cards.

–Turn off and then disconnect all external devices.

–Shut down the computer.

●Take a backup of your information. Keep the backup separate from the computer.

●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar

security devices that check carry-on baggage use X-rays instead of magnetism and do not

damage drives.

●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

when you can use your computer. In-flight computer use is at the discretion of the airline.

●If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

●The use of wireless devices might be restricted in some environments. Such restrictions might apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the

policy that applies to the use of a wireless device in your computer, ask for authorization to use your

computer before you turn it on.

●If you are traveling internationally, follow these suggestions:

–Check the computer-related customs regulations for each country or region on your itinerary.

–Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug configurations vary.

W

WWARNING!

ARNING!

ARNING!ARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to run the computer with a voltage converter kit that is sold for appliances.

Traveling with or shipping your computer 59

Backing up

Backing upBacking up, r

, r

, r, res

es

esest

t

ttoring, and r

oring, and r

oring, and roring, and reco

eco

ecoecov

v

vvering

ering

eringering

9

99

You can use Windows tools or HP software to back up your information, create a restore point, reset

your computer, create recovery media, or restore your computer to its factory state. Performing these

standard procedures can return your computer to a working state faster.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: If you are performing recovery procedures on a tablet, the tablet battery must be at

least 70% charged before you start the recovery process.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up inf

Backing up infBacking up information and cr

ormation and cr

ormation and crormation and creating r

eating r

eating reating reco

eco

ecoecov

v

vver

er

erery media

y media

y mediay media

These methods of creating recovery media and backups are available on select products only.

Using Window

Using WindowUsing Windows tools f

s tools f

s tools fs tools for backing up

or backing up

or backing upor backing up

HP recommends that you back up your information immediately after initial setup. You can do this task

either using Windows Backup locally with an external USB flash drive or using online tools.

NO

NONOTE:

TE:

TE:TE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud R

Using the HP Cloud RUsing the HP Cloud Reco

eco

ecoecov

v

vver

er

erery Download T

y Download T

y Download Ty Download T

ool t

ool tool to cr

o cr

o cro create r

eate r

eate reate recov

ecov

ecovecover

er

erery media (select

y media (select

y media (select y media (select

pr

prproducts only)

oducts only)

oducts only)oducts only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB

flash drive.

For details:

■Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the

type of computer that you have.

NO

NONOTE:

TE:

TE:TE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: HP recommends that you follow the Restoring and recovery methods on page 61 to

restore your computer before you obtain and use the HP recovery discs. Using a recent backup can

return your machine to a working state sooner than using the HP recovery discs. After the system is

restored, reinstalling all the operating system software released since your initial purchase can be a

lengthy process.

R

RRest

est

estestoring and r

oring and r

oring and roring and reco

eco

ecoecovering y

vering y

vering yvering your s

our s

our sour sys

ys

ysyst

t

ttem

em

emem

You have several tools available to recover your system both within and outside of Windows if the

desktop cannot load.

60 Chapter 9 Backing up, restoring, and recovering

HP recommends that you attempt to restore your system using the Restoring and recovery methods on

page 61.

Cr

CrCreating a s

eating a s

eating a seating a sys

ys

ysyst

t

ttem r

em r

em rem res

es

esest

t

ttor

or

orore

e

ee

System Restore is available in Windows. The System Restore software can automatically or manually

create restore points, or snapshots, of the system files and settings on the computer at a particular

point.

When you use System Restore, it returns your computer to its state at the time you made the restore

point. Your personal files and documents should not be affected.

R

RRest

est

estestoring and r

oring and r

oring and roring and reco

eco

ecoecov

v

vver

er

erery methods

y methods

y methodsy methods

After you run the first method, test to see whether the issue still exists before you proceed to the next

method, which might now be unnecessary.

1.

1.1. Run a Microsoft System Restore.

2.

2.2. Run Reset this PC.

NO

NONOTE:

TE:

TE:TE: The options R

R

RRemov

emov

emovemove ev

e ev

e eve everything

erything

erythingerything Fully clean the drive

Fully clean the drive

Fully clean the driveFully clean the drive and then can take several hours to

complete and leave no information on your computer. It is the safest way to reset your computer

before you recycle it.

3.

3.3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media

on page 61.

For more information about the first two methods, see the Get Help app:

■Select the St

St

StStart

art

artart All app

All app

All appAll apps

s

ss Get Help

Get Help

Get HelpGet Help button, select , select the app, and then enter the task you want to

perform.

NO

NONOTE:

TE:

TE:TE: You must be connected to the internet to access the Get Help app.

R

RReco

eco

ecoecovering using HP R

vering using HP R

vering using HP Rvering using HP Reco

eco

ecoecovery media

very media

very mediavery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the

factory. On select products, you can create recovery media on a bootable USB flash drive using the HP

Cloud Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products

only) on page 60.

NO

NONOTE:

TE:

TE:TE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

■Insert the HP Recovery media, and then restart the computer.

NO

NONOTE:

TE:

TE:TE: HP recommends that you follow the Restoring and recovery methods on page 61 to restore

your computer before you obtain and use the HP recovery discs. Using a recent backup can return your

machine to a working state sooner than using the HP recovery discs. After the system is restored,

reinstalling all the operating system software released since your initial purchase can be a lengthy

process.

Creating a system restore 61

Comput

ComputComputer Se

er Se

er Seer Setup (BIOS

tup (BIOS

tup (BIOStup (BIOS), TPM, and HP Sur

), TPM, and HP Sur

), TPM, and HP Sur), TPM, and HP Sure

e

e e

St

StStar

ar

arart

t

tt

10

1010

HP provides several tools to help set up and protect your computer.

Using Comput

Using ComputUsing Computer Setup

er Setup

er Setuper Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input

and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer

Setup includes settings for types of devices installed, the startup sequence of the computer, and

amount of system and extended memory.

NO

NONOTE:

TE:

TE:TE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer

from operating properly.

To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to f10

enter Computer Setup.

Navigating and selecting in Comput

Navigating and selecting in ComputNavigating and selecting in Computer Setup

er Setup

er Setuper Setup

You can navigate and select in Computer Setup using one or more methods.

●To select a menu or a menu item, use the key and the keyboard arrow keys and then press tab enter,

or use a pointing device to select the item.

●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen,

or use the up arrow key or the down arrow key on the keyboard.

●To close open dialog boxes and return to the main Computer Setup screen, press , and then esc

follow the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

●To exit Computer Setup menus without saving your changes, select , select

Main

MainMain Ignor

Ignor

IgnorIgnore Changes

e Changes

e Changes e Changes

and Exit

and Exitand Exit Y

Y

YY

es

eses, and then select .

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

●To save your changes and exit Computer Setup menus, select Main

Main

MainMain Sav

Sav

SavSave Changes and Exit

e Changes and Exit

e Changes and Exite Changes and Exit, select ,

and then select Y

Y

YY

es

eses.

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

R

RRest

est

estestoring f

oring f

oring foring fact

act

actactor

or

orory settings in Comput

y settings in Comput

y settings in Computy settings in Computer Se

er Se

er Seer Setup

tup

tuptup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.

NO

NONOTE:

TE:

TE:TE: Restoring defaults will not change the hard drive mode.

Computer Setup (BIOS), TPM, and HP Sure Start 63

1.

1.1. Start Computer Setup. See Using Computer Setup on page 63.

2.

2.2. Select , select

Main

MainMain Apply F

Apply F

Apply FApply Fact

act

actactor

or

orory Def

y Def

y Defy Default

ault

aultaults and Exit

s and Exit

s and Exits and Exit Y

Y

YY

es

eses, and then select .

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

NO

NONOTE:

TE:

TE:TE: On select products, the selections might display Res

Res

ResRest

t

ttor

or

orore Def

e Def

e Defe Defaults

aults

aultsaults instead of Apply Fact

Apply Fact

Apply FactApply Factory

ory

ory ory

Def

DefDefaults and Exit

aults and Exit

aults and Exitaults and Exit.

Your changes go into effect when the computer restarts.

NO

NONOTE:

TE:

TE:TE: Your password settings and security settings are not changed when you restore the factory

settings.

Updating the BIOS

Updating the BIOSUpdating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP

website are packaged in compressed files called

SoftPaqs

.

Some download packages contain a file named Readme.txt, which contains information regarding

installing and troubleshooting the file.

Det

DetDetermining the BIOS v

ermining the BIOS v

ermining the BIOS vermining the BIOS version

ersion

ersionersion

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your

computer.

If you are already in Windows, you can access BIOS version information (also known as

ROM date

and

System BIOS

) by pressing + (select products only). Or you can use Computer Setup.fn esc

1.

1.1. Start Computer Setup. See Using Computer Setup on page 63.

2.

2.2. Select , and then select

Main

MainMain Sy

Sy

SySyst

st

ststem Inf

em Inf

em Infem Information

ormation

ormationormation.

3.

3.3. To exit Computer Setup menus without saving your changes, select Main

Main

MainMain Ignor

Ignor

IgnorIgnore Changes

e Changes

e Changes e Changes , select

and Exit

and Exitand Exit Y

Y

YY

es

eses, and then select .

NO

NONOTE:

TE:

TE:TE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Preparing for a BIOS update on page 64.

Pr

PrPreparing f

eparing f

eparing feparing for a BIOS update

or a BIOS update

or a BIOS updateor a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORT

IMPORTIMPORT

ANT

ANTANT:

:

:: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC

adapter. Do not download or install a BIOS update while the computer is running on battery power,

docked in an optional docking device, or connected to an optional power source. During the download

and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

Márka:	HP
Kategória:	laptop
Modell:	EliteBook 865 G10

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