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User’s Guide
NPD4750-00 EN
Copyright and Trademarks
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither
is any liability assumed for damages resulting from the use of the information herein. The information contained
herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson
Corporation.
EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark
of Seiko Epson Corporation.
PRINT Image Matching
™
and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
Copyright © 2001 Seiko Epson Corporation. All rights reserved.
Intel
®
is a registered trademark of Intel Corporation.
PowerPC
®
is a registered trademark of International Business Machines Corporation.
Features Zoran Corporation Integrated Print System (IPS) for print language emulation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Apple
®
, Macintosh
®
, Mac®, Mac OS
®
, AppleTalk
®
, Bonjour
®
, ColorSync
®
, and TrueType
®
are registered
trademarks of Apple, Inc.
Apple Chancery, Chicago, Geneva, Hoefler Text, Monaco and New York are trademarks or registered trademarks of
Apple, Inc.
Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and
may be registered in certain jurisdictions.
Albertus, Arial, Gillsans, Times New Roman and Joanna are trademarks of The Monotype Corporation registered in
the United States Patent and Trademark Office and may be registered in certain jurisdictions.
ITC Avant Garde, ITC Bookman, ITC Lubalin, ITC Mona Lisa Recut, ITC Symbol, ITC Zapf-Chancery, and ITC
ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and
Trademark Office and may be registered in certain jurisdictions.
User’s Guide
Copyright and Trademarks
2
Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are
registered trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions,
exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen
AG.
Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries.
Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions.
Adobe SansMM, Adobe SerifMM, Carta, and Tekton are registered trademarks of Adobe Systems Incorporated.
Marigold and Oxford are trademarks of AlphaOmega Typography.
Coronet is a registered trademark of Ludlow Type Foundry.
Eurostile is a trademark of Nebiolo.
Bitstream is a registered trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and
may be registered in certain jurisdictions.
Swiss is a trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be
registered in certain jurisdictions.
This product includes RSA BSAFE® Cryptographic software from RSA Security Inc.
RSA, BSAFE are either registered trademarks or trademarks of RSA Security Inc. in the United States and/or other
countries.
RSA Security Inc. All rights reserved.
PCL is the registered trademark of Hewlett-Packard Company.
Adobe, the Adobe logo, PostScript3, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems
Incorporated, which may be registered in certain jurisdictions.
Copyright © 1987, 1993, 1994 The Regents of the University of California. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided with the distribution.
4. Neither the name of the University nor the names of its contributors may be used to endorse or promote products
derived from this software without specific prior written permission.
User’s Guide
Copyright and Trademarks
3
THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ''AS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This code illustrates a sample implementation of the Arcfour algorithm
Copyright © April 29, 1997 Kalle Kaukonen. All Rights Reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that this
copyright notice and disclaimer are retained.
THIS SOFTWARE IS PROVIDED BY KALLE KAUKONEN AND CONTRIBUTORS ''AS IS'' AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL KALLE KAUKONEN OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
© 2012 Seiko Epson Corporation. All rights reserved.
User’s Guide
Copyright and Trademarks
4
Guidelines
Where to Find Information
Setup Guide (paper) Provides you with information on setting up the product and installing the software.
User’s Guide (PDF, this
manual)
Provides you with detailed information on the product’s functions, optional products,
maintenance, troubleshooting, and technical specifications.
Network Guide (HTML) Provides network administrators with information on both the printer driver and network
settings.
Available features for your product
Check what is available for your product.
WP-M4015 WP-M4095
Print ✓ ✓
Print (PS3/PCL) - ✓
Ethernet ✓ ✓
Note for WP-M4095:
For PS3/PCL models, you need to download the software from the Epson’s website. Contact customer support in your region
for more details on obtaining the printer driver and system requirements such as supported operating systems.
Illustrations used in this guide
The illustrations in this guide are from a similar product model. Although they may differ from your actual product,
the method of operation is the same.
Warnings, Cautions, and Notes
Warnings, Cautions, and Notes in this manual are indicated as below and have the following meaning.
!
Warnings
must be followed carefully to avoid bodily injury.
!
Cautions
must be observed to avoid damage to your equipment.
User’s Guide
Guidelines
5
Notes
contain important information and useful tips on the operation of the product.
User’s Guide
Guidelines
6
Safety Instructions
Important Safety Instructions
Read all of the instructions in this section before using the product. Also, be sure to follow all warnings and instructions
marked on the product.
Setting up the product
Observe the following when setting up the product:
❏Do not block or cover the vents and openings in the product.
❏Use only the type of power source indicated on the product’s label.
❏Use only the power cord that comes with the product. Use of another cord may result in fire or electric shock.
❏The product’s power cord is for use with the product only. Use with other equipment may result in fire or electric
shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be
particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and
leave the transformer.
❏If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the power cord, printer unit, scanner unit, or options by yourself,
except as specifically explained in the product’s guides.
❏Unplug the product and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing
damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the product.
❏When connecting the product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
User’s Guide
Safety Instructions
7
❏If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
Choosing a place for the product
Observe the following when choosing a place for the product:
❏Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place
the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
❏When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Allow spaces behind the product for the cables, and space above the product so that you can fully raise the
document cover.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct
sunlight, strong light, or heat sources.
❏Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity. Do not use with wet hands.
❏Place the product near a wall outlet where the plug can be easily unplugged.
Using the product
Observe the following when using the product:
❏Do not insert objects through the slots in the product.
❏Take care not to spill liquid on the product.
❏Do not put your hand inside the product or touch the ink cartridges during printing.
❏Do not touch the white flat cable inside the product.
❏Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause
fire.
❏Do not move the print head by hand; otherwise, you may damage the product.
❏Always turn the product off using the P On button. Do not unplug the product or turn off the power at the outlet
until the LCD panel has turned off completely.
❏Before transporting the product, make sure that the print head is in the home (far right) position and the ink
cartridges are in place.
❏Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer
from printing.
❏Be careful not to trap your fingers when closing the scanner unit.
User’s Guide
Safety Instructions
8
❏If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical
outlet.
❏Do not press too hard on the document table when placing the originals.
Handling ink cartridges
Observe the following when handling the ink cartridges:
❏Keep ink cartridges out of the reach of children and do not drink.
❏If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with
water.
❏Before installing the new ink cartridge in the printer, shake it back and forth horizontally in five centimeter
movements about 15 times within five seconds.
❏Use the ink cartridge before the date printed on its package.
❏Use up the ink cartridge within six months of installation for best results.
❏Do not dismantle the ink cartridges or try to refill them. This could damage the print head.
❏Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and printing.
❏The IC chip on this ink cartridge retains a variety of cartridge-related information, such as the ink cartridge status,
so that the cartridge may be removed and reinserted freely.
❏If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust, and store it in the same
environment as this product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary,
but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink supply
port or surrounding area.
User’s Guide
Safety Instructions
9
Contents
Copyright and Trademarks
Copyright and Trademarks. . . . . . . . . . . . . . . . . . . 2
Guidelines
Where to Find Information. . . . . . . . . . . . . . . . . . . 5
Available features for your product. . . . . . . . . . . 5
Illustrations used in this guide. . . . . . . . . . . . . . . 5
Warnings, Cautions, and Notes. . . . . . . . . . . . . . . . 5
Safety Instructions
Important Safety Instructions. . . . . . . . . . . . . . . . . 7
Setting up the product. . . . . . . . . . . . . . . . . . . . . 7
Choosing a place for the product. . . . . . . . . . . . . 8
Using the product. . . . . . . . . . . . . . . . . . . . . . . . 8
Handling ink cartridges. . . . . . . . . . . . . . . . . . . . 9
Getting to Know Your Product
Product Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Guide to the Control Panel. . . . . . . . . . . . . . . . . . 15
Buttons and Lights. . . . . . . . . . . . . . . . . . . . . . 15
Paper Handling
Introduction to Using, Loading, and Storing
Media.................................. 16
Selecting which tray to use and its loading
capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Storing paper. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Into the paper cassette. . . . . . . . . . . . . . . . . . . . 18
Into the rear MP tray. . . . . . . . . . . . . . . . . . . . . 20
Loading Envelopes. . . . . . . . . . . . . . . . . . . . . . . . 22
Printing
Using Your Software. . . . . . . . . . . . . . . . . . . . . . . 25
Printer driver and status monitor. . . . . . . . . . . . 25
Basic Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Selecting the correct paper type . . . . . . . . . . . . . 26
Loading paper or envelopes. . . . . . . . . . . . . . . . 27
Basic printer settings for Windows. . . . . . . . . . . 27
Basic printer settings for Mac OS X 10.5 or 10.6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . 30
Using the printer button. . . . . . . . . . . . . . . . . . 31
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 31
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printing with Special Layout Options. . . . . . . . . . . 32
2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . 32
Fit to Page Printing. . . . . . . . . . . . . . . . . . . . . . 38
Pages Per Sheet Printing. . . . . . . . . . . . . . . . . . 41
Poster Printing (for Windows only). . . . . . . . . . 43
Watermark Printing (for Windows only). . . . . . 47
Sharing Your Printer. . . . . . . . . . . . . . . . . . . . . . . 49
Using the PostScript Printer Driver and the PCL6
Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing Option
250-Sheet Paper Cassette Unit. . . . . . . . . . . . . . . . 50
Installing the paper cassette unit. . . . . . . . . . . . 50
Uninstalling the cassette unit. . . . . . . . . . . . . . . 51
Replacing Consumables
Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking the ink cartridge status. . . . . . . . . . . . 52
Precautions on ink cartridge replacement. . . . . . 54
Replacing an ink cartridge. . . . . . . . . . . . . . . . . 55
Maintenance Box. . . . . . . . . . . . . . . . . . . . . . . . . 57
Checking the maintenance box status. . . . . . . . . 57
Handling precautions. . . . . . . . . . . . . . . . . . . . 57
Replacing a maintenance box. . . . . . . . . . . . . . . 57
Maintaining Your Printer and Software
Checking the Print Head Nozzles. . . . . . . . . . . . . . 60
Using the Nozzle Check utility for Windows
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using the Nozzle Check utility for Mac OS X
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using the printer buttons. . . . . . . . . . . . . . . . . 61
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . 62
Using the Head Cleaning utility for Windows
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using the Head Cleaning utility for Mac OS X
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using the printer buttons. . . . . . . . . . . . . . . . . 63
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . 64
User’s Guide
Contents
10
Using the Print Head Alignment utility for
Windows............................. 64
Using the Print Head Alignment utility for
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Making Printer Settings. . . . . . . . . . . . . . . . . . . . . 65
Power Off Timer Setting. . . . . . . . . . . . . . . . . . 65
Paper Size Loaded Setting. . . . . . . . . . . . . . . . . 66
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . 66
Cleaning the exterior of the printer. . . . . . . . . . 66
Cleaning the interior of the printer. . . . . . . . . . . 67
Transporting the Printer. . . . . . . . . . . . . . . . . . . . 67
Checking and Installing Your Software. . . . . . . . . 68
Checking the software installed on your
computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Installing the software. . . . . . . . . . . . . . . . . . . . 69
Uninstalling Your Software. . . . . . . . . . . . . . . . . . 69
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 69
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting for Printing
Diagnosing the Problem. . . . . . . . . . . . . . . . . . . . 72
Status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Status monitor. . . . . . . . . . . . . . . . . . . . . . . . . 75
Running a printer operation check. . . . . . . . . . . 75
Checking Printer Status. . . . . . . . . . . . . . . . . . . . . 76
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 76
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 78
The Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Removing jammed paper from the rear unit. . . . 80
Removing jammed paper from the front cover
and the output tray. . . . . . . . . . . . . . . . . . . . . . 81
Removing jammed paper from the paper
cassette(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Preventing paper jams. . . . . . . . . . . . . . . . . . . . 83
Reprinting after a paper jam (for Windows
only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Print Quality Problems. . . . . . . . . . . . . . . . . . . . . 84
Horizontal banding. . . . . . . . . . . . . . . . . . . . . . 84
Vertical banding or misalignment. . . . . . . . . . . 84
Blurry or smeared print. . . . . . . . . . . . . . . . . . . 85
Miscellaneous Printout Problems. . . . . . . . . . . . . . 86
Incorrect or garbled characters. . . . . . . . . . . . . 86
Incorrect margins. . . . . . . . . . . . . . . . . . . . . . . 86
Printout has a slight slant. . . . . . . . . . . . . . . . . 86
Inverted image. . . . . . . . . . . . . . . . . . . . . . . . . 86
Blank pages print. . . . . . . . . . . . . . . . . . . . . . . 86
Printed side is smeared or scuffed. . . . . . . . . . . 87
Printing is too slow. . . . . . . . . . . . . . . . . . . . . . 87
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 88
Paper does not feed. . . . . . . . . . . . . . . . . . . . . . 88
Multiple pages feed. . . . . . . . . . . . . . . . . . . . . . 88
Paper is improperly loaded. . . . . . . . . . . . . . . . 89
Paper is not ejected fully or is wrinkled. . . . . . . . 89
The Printer Does Not Print. . . . . . . . . . . . . . . . . . 89
All lights are off. . . . . . . . . . . . . . . . . . . . . . . . 89
Lights came on and then went out. . . . . . . . . . . 89
Only the power light is on. . . . . . . . . . . . . . . . . 89
The ink light is flashing or is on after you
replace the cartridge. . . . . . . . . . . . . . . . . . . . . 90
Increasing the Print Speed (For Windows Only)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Printing plain papers quietly. . . . . . . . . . . . . . . 92
Product Information
Ink and Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . 94
Maintenance box. . . . . . . . . . . . . . . . . . . . . . . 94
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
250-Sheet Paper Cassette Unit/PXBACU1. . . . . 95
System Requirements. . . . . . . . . . . . . . . . . . . . . . 95
Windows requirements. . . . . . . . . . . . . . . . . . . 95
Macintosh requirements. . . . . . . . . . . . . . . . . . 95
Technical Specifications. . . . . . . . . . . . . . . . . . . . 96
Printer specifications. . . . . . . . . . . . . . . . . . . . . 96
Network Interface Specification. . . . . . . . . . . . . 99
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Environmental. . . . . . . . . . . . . . . . . . . . . . . . 100
Standards and approvals. . . . . . . . . . . . . . . . . 100
Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Font Information. . . . . . . . . . . . . . . . . . . . . . . . 100
Available fonts. . . . . . . . . . . . . . . . . . . . . . . . 101
Symbol sets. . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Where To Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . 112
Contacting Epson Support. . . . . . . . . . . . . . . . . . 112
Before Contacting Epson. . . . . . . . . . . . . . . . . 112
Help for Users in Europe. . . . . . . . . . . . . . . . . 113
Index
User’s Guide
Contents
11
Getting to Know Your Product
Product Parts
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
a. Paper cassette 1
b. Paper cassette 2 (optional)
User’s Guide
Getting to Know Your Product
12
a. Edge guides
b. Stopper
c. Output tray extension
d. Output tray
e. Edge guides
f. Rear MP tray
g. Feeder guard
a. Ink cartridge slot
b. Front cover
c. Print head
User’s Guide
Getting to Know Your Product
13
a. External USB port
b. LAN port
c. Maintenance box
d. Rear unit
e. AC inlet
User’s Guide
Getting to Know Your Product
14
Guide to the Control Panel
Control panel design varies depending on location.
Buttons and Lights
Buttons
Buttons Function
aPTurns the printer on or off.
b See the Network Guide for more details.
cbLoads or ejects paper.
Resumes printing after a paper out error or a multiple page feed error.
d Starts head cleaning.
If the product is turned on while pressing and holding this button, the product
prints the nozzle check pattern.
e Prints a printer status sheet.
f Cancels printing during a print job.
If the product is turned on while pressing and holding this button, the product
prints the PS3 status sheet.
Lights
Lights Function
POn when the product is on.
Flashes when the product is receiving data, printing, replacing an ink cartridge,
charging ink, or cleaning the print head.
See the Network Guide for more details.
& “Status lights” on page 72
b& “Status lights” on page 72
& “Status lights” on page 72
User’s Guide
Getting to Know Your Product
15
Paper Handling
Introduction to Using, Loading, and Storing Media
You can achieve good results with most types of plain paper. However, coated papers provide superior prints because
they absorb less ink.
Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these
papers to ensure high-quality results.
For more details on Epson special media, see “Ink and Paper” on page 94.
When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the
following points in mind.
Note:
❏Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the
instruction sheets packed with the paper Some types of paper have cut for more information. corners to help identify the
correct loading direction.
❏If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may
cause ink to smear on your prints.
Selecting which tray to use and its loading capacities
Refer to the following table to select the paper cassette tray and its loading capacities according to the type and size of
the media you are using.
User’s Guide
Paper Handling
16
Media Type Size Loading
capacity
(sheets) for
paper cassette
1
Loading
capacity
(sheets) for
paper cassette
2
Loading
capacity
(sheets) for rear
MP tray
Plain paper *
1
Letter
A4
B5
250 250 80 *
5
Legal 250 250 1 *
6
A5 250 - 80 *
5
A6 - - 80 *
5
User-defined size - - 1 *
6
Thick paper *
2
Letter
A4
- - 10 *
7
Envelope Envelope #10 *
3
Envelope DL *
3
Envelope C6 *
3
- - 10
Envelope C4 *
4
--1
Epson Bright White Ink Jet Paper A4 200 200 50 *
8
*1 Paper with a weight of 64 g/m² (17 lb) to 90 g/m² (24 lb).
*2 Paper with a weight of 91 g/m² (24 lb) to 256 g/m² (68 lb).
*3 Paper with a weight of 75 g/m² (20 lb) to 90 g/m² (24 lb).
*4 Paper with a weight of 80 g/m² (21 lb) to 100 g/m² (26 lb).
*5 The loading capacity for manual 2-sided printing is 30 sheets.
*6 The loading capacity for manual 2-sided printing is 1 sheet.
*7 The loading capacity for manual 2-sided printing is 5 sheets.
*8 The loading capacity for manual 2-sided printing is 20 sheets.
Note:
The availability of paper varies by location.
Storing paper
Return unused paper to the original package as soon as you finish printing. When handling special media, Epson
recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high
temperature, humidity, and direct sunlight.
User’s Guide
Paper Handling
17
Loading Paper
Into the paper cassette
Follow these steps to load paper: Note:The illustrations in this section are from a similar product model. Although they may differ from your actual product, themethod of operation is the same.
A
Pull out the paper cassette.Note:If the output tray has been ejected, close it before pulling out the paper cassette.
B
Slide the edge guides to the sides of the paper cassette. User’s Guide
ape a d g8
Note:
When using Legal-size paper, extend the paper cassette as shown in the illustration.
C
Slide the edge guide to adjust to the paper size you will use.
D
Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out
from the end of the cassette.
Note:
❏Fan and align the edges of the paper before loading.
❏For plain paper, do not load paper above the line just under the d arrow mark inside the edge guide. For Epson
special media, make sure the number of sheets is less than the limit specified for the media.
& “Selecting which tray to use and its loading capacities” on page 16
❏Do not use paper with binder holes.
User’s Guide
Paper Handling
19
E
Slide the edge guides to the edges of the paper.
F
Keep the cassette flat and insert it back into the product carefully and slowly.
G
Slide out the output tray and raise the stopper.
Note:
❏After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source depending
on the setting. Use the panel utility to set the paper size.
& “Paper Size Loaded Setting” on page 66
❏When using Legal-size paper, lower the stopper (*).
❏Leave enough space in front of the product for the paper to be fully ejected.
❏Do not remove or insert the paper cassette while the product is operating.
Into the rear MP tray
Follow these steps to load paper:
User’s Guide
Paper Handling
20
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
A
Slide out the output tray, and raise the stopper.
Note:
When using Legal-size paper, lower the stopper (*).
B
Pull up the rear MP tray.
C
While holding the feeder guard forward, pinch and slide the edge guide.
User’s Guide
Paper Handling
21
D
Fan a stack of paper, then tap it on a flat surface to even the edges.
E
Load paper with the printable side up, at the center of the rear MP tray. The printable side is often whiter or
brighter than the other side.
F
Slide the edge guide to the edge of the paper, but not too tightly.
Note:
❏After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source
depending on the setting. Use the panel utility to set the paper size.
& “Paper Size Loaded Setting” on page 66
❏For plain paper, do not load paper above the line just under the d arrow mark inside the edge guide. For Epson
special media, make sure the number of sheets is less than the limit specified for the media.
& “Selecting which tray to use and its loading capacities” on page 16
❏Up to 1 sheet of Legal-size paper can be loaded at a time.
Loading Envelopes
Follow these steps to load envelopes:
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
User’s Guide
Paper Handling
22
A
Slide out the output tray, and raise the stopper.
B
Pull up the rear MP tray.
C
While holding the feeder guard forward, pinch and slide the edge guide.
User’s Guide
Paper Handling
23
D
Load envelopes short edge first with the flap facing down and at the center of the rear MP tray.
Note:
❏The thickness of envelopes and their ability to fold vary s of the stack of envelopeswidely. If the total thicknes
exceeds 10 mm, press down on the envelopes to flatten them before loading. If print quality declines when a stack
of envelopes is loaded, load one envelope at a time.
& “Selecting which tray to use and its loading capacities” on page 16
❏Do not use envelopes that are curled or folded.
❏Flatten the envelope and the flaps before loading.
❏Flatten the leading edge of the envelope before loading.
❏Avoid using envelopes that are too thin, as they may curl during printing.
❏Align the edges of the envelopes before loading.
E
Slide the edge guide to the edge of the envelopes, but not too tightly.
For printing instructions, see the following instructions.
& “Basic Printing” on page 26
User’s Guide
Paper Handling
24
Printing
Using Your Software
Printer driver and status monitor
The printer driver lets you choose from a wide variety of settings to get the best printing results. The status monitor and
the printer utilities help you check the printer and keep it in top operating condition.
Note for Windows users:
❏Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click
the Driver Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions. If
the button does not appear in the Maintenance window, point at All Programs or Programs in the Windows Start
menu, and check in the Epson folder.
❏If you want to change the language of the driver, select the language you want to use from the Language setting in your
printer driver’s Maintenance window. Depending on the location, this function may not be available.
Accessing the printer driver for Windows
You can access the printer driver from most Windows applications, the Windows Start menu, or the taskbar.
To make settings that apply only to the application you are using, access the printer driver from that application.
To make settings that apply to all of your Windows applications, access the printer driver from the Start menu or the
taskbar.
Refer to the following sections to access the printer driver.
Note:
Screen shots of the printer driver windows in this User’s Guide are from Windows 7.
From Windows applications
A
Click Print or Print Setup on the File menu.
B
In the window that appears, click Printer, Setup, Options, Preferences, or Properties. (Depending on your
application, you may need to click one or a combination of these buttons.)
From the Start menu
❏Windows 7:
Click the start button, select Devices and Printers. Then right-click the printer and select Printing
preferences.
❏Windows Vista and Server 2008:
Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.
Then select the printer and then click Select printing preferences or Printing Preferences.
User’s Guide
Printing
25
❏Windows XP and Server 2003:
Click Start, Control Panel, then Printers and Faxes. Then right-click the printer and select Printing
Preferences.
From the shortcut icon on the taskbar
Right-click the printer icon on the taskbar, then select Printer Settings.
To add a shortcut icon to the Windows taskbar, first access the printer driver from the Start menu as described above.
Next, click the Maintenance tab, and then the Monitoring Preferences button. In the Monitoring Preferences
window, select the Shortcut Icon check box.
Getting information through online help
In the printer driver window, try one of the following procedures.
❏Right-click the item, then click Help.
❏Click the button at the top right of the window, then click the item (for Windows XP only).
Accessing the printer driver for Mac OS X
The table below describes how to access the printer driver dialog.
Dialog Box How to Access It
Page Setup Click Page Setup on the File menu of your application.
Note for Mac OS X 10.5 or later:
Depending on your application, the Page Setup menu may not appear in the File menu.
Print Click Print on the File menu of your application.
Epson Printer
Utility 4
For Mac OS X 10.6, click System Preferences on the Apple menu and then click Print & Fax.
Select your printer from the Printers list box, click Options & Supplies, Utility, and then click
Open Printer Utility.
For Mac OS X 10.5, click System Preferences on the Apple menu and then click Print & Fax.
Select your printer from the Printers list box, click Open Print Queue and then click Utility
button.
Getting information through online help
Click the Help button in the Print dialog.
Basic Printing
Selecting the correct paper type
The printer automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type
setting is so important. It tells your printer what kind of paper you are using and adjusts the ink coverage accordingly.
The table below lists the settings you should choose for your paper.
For this paper Select this paper type setting
User’s Guide
Printing
26
Plain paper*
Epson Bright White Ink Jet Paper
plain papers
Thick paper* Thick-Paper
Envelopes Envelope
* These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation
that came with the Exif Print or PRINT Image Matching compatible digital camera.
Note:
The availability of special media varies by location. For the latest information on media available in your area, contact
Epson support.
& “Technical Support Web Site” on page 112
Loading paper or envelopes
Refer to the section below for details on loading paper.
& “Loading Paper” on page 18
& “Loading Envelopes” on page 22
Note:
After loading paper, set paper size for each paper source. Paper will be fed from appropriate paper source based on setting.
& “Paper Size Loaded Setting” on page 66
When using special Epson paper, refer to the section below.
& “Introduction to Using, Loading, and Storing Media” on page 16
Refer to the section below for the printable area.
& “Printable area” on page 98
Basic printer settings for Windows
A
Open the file you want to print.
User’s Guide
Printing
27
B
Access the printer settings.
& “Accessing the printer driver for Windows” on page 25
C
Click the Main tab.
D
Select the appropriate Paper Source setting.
E
Select the appropriate Document Size setting. You can also define a custom paper size. For details, see the online
help.
F
Select Portrait (tall) or Landscape (wide) to change the orientation of your print.
Note:
Select Landscape when printing on envelopes.
G
Select the appropriate Paper Type setting.
& “Selecting the correct paper type ” on page 26
Note:
Print quality is automatically adjusted for the selected Paper Type.
User’s Guide
Printing
28
H
Click OK to close the printer settings window.
Note:
To make changes to advanced settings, refer to the relevant section.
I
Print your file.
Basic printer settings for Mac OS X 10.5 or 10.6
A
Open the file you want to print.
B
Access the Print dialog.
& “Accessing the printer driver for Mac OS X” on page 26
C
Click the d button to extend this dialog.
D
Select the printer you are using as the Printer setting, and then make suitable settings.
User’s Guide
Printing
29
Note:
❏Select Landscape when printing on envelopes.
❏Depending on your application, you may not be able to select some of the items in this dialog. If so, click Page
Setup on the File menu of your application, and then make suitable settings.
E
Select Print Settings from the pop-up menu.
F
Make the settings that you want to use to print. See the online help for more details on Print Settings.
& “Selecting the correct paper type ” on page 26
Note:
To make changes to advanced settings, refer to the relevant section.
G
Click Print to start printing.
Canceling Printing
If you need to cancel printing, follow the instructions in the appropriate section below.
User’s Guide
Printing
30
Using the printer button
Press the + button to cancel a print job in progress.
For Windows
Note:
You cannot cancel a print job that has been completely sent to the printer. In this case, cancel the print job by using the
printer.
Using EPSON Status Monitor 3
A
Access the EPSON Status Monitor 3.
& “Using EPSON Status Monitor 3” on page 76
B
Click the Print Queue button. The Windows Spooler appears.
C
Right-click on the job you want to cancel and then select Cancel.
For Mac OS X
Follow the steps below to cancel a print job.
A
Click your printer icon in the Dock.
B
In the Document Name list, select the document which is printing.
User’s Guide
Printing
31
C
Click the Delete button to cancel the print job.
Printing with Special Layout Options
2-Sided Printing
Two types of 2-sided printing are available: standard and folded booklet.
Note:
If the ink runs low during automatic 2-sided printing, the printer stops printing and the ink needs to be replaced. When ink
replacement is complete, the printer starts printing again, but there may be some missing parts in your print. If this happens,
print again the page that has missing parts.
Note for Windows:
Manual 2-sided printing is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the
printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window,
check the Enable EPSON Status Monitor 3 check box.
Note for Mac OS X:
Mac OS X supports automatic standard 2-sided printing only.
User’s Guide
Printing
32
Standard 2-sided printing allows you to print both sides of a sheet.
Choose automatic or manual printing. When you print manually, the even-numbered pages are printed first. Once
these pages are printed, you can reload them to print the odd-numbered pages onto the opposite side of the paper.
Folded booklet 2-sided printing allows you to make single-fold booklets.
Side Binding Center Binding
✽: Binding edge
Choose automatic or manual printing. When you print manually, the pages that will appear on the inside (after the
page is folded) are printed first. The pages that will appear outside the booklet can then be printed after you reload the
paper into the printer.
The resulting pages can then be folded and bound together into a booklet.
2-sided printing is only available for the following papers and sizes.
Paper Size
Plain paper Legal*, Letter, A4, Executive*, B5, A5*, A6*
User’s Guide
Printing
33
Thick paper Letter*, A4*
Epson Bright White Ink Jet Paper A4
* Manual 2-sided printing only.
Note:
❏Only use papers that are suitable for 2-sided printing. Otherwise, the print quality may deteriorate.
❏Depending on the paper and the amount of ink used to print text and images, ink may bleed through to the other side of
the paper.
❏The surface of the paper may be smeared during 2-sided printing.
❏Manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared
printer.
❏The loading capacity differs during 2-sided printing.
& “Selecting which tray to use and its loading capacities” on page 16
Printer settings for Windows
A
Make adjustments to basic settings.
& “Basic printer settings for Windows” on page 27
B
Select 2-Sided Printing check box.
Note:
When using automatic printing, make sure the Auto check box is checked.
User’s Guide
Printing
34
C
Click Settings to open the 2-Sided Printing Settings window.
D
To print folded booklets using the 2-sided printing option, select the Booklet check box, and choose Center
Binding or Side Binding.
Note:
Center Binding is not available with manual printing.
E
Select which edge of the document will be bound.
Note:
Some settings are not available when Booklet is selected.
User’s Guide
Printing
35
F
Choose mm or inch as the Unit setting. Then specify the width of the binding margin.
Portrait Landscape
* : Folding edge
** : Margin
When folded booklets are printed using the 2-sided printing option, a margin of the specified width will appear
on both sides of the fold. For example, if you specify a 10-mm margin, you will get a 20-mm margin (a margin of
10 mm will be placed on each side of the fold).
Note:
The actual binding margin may be different from the specified settings depending on your application. Experiment
with a few sheets to examine actual results before printing the entire job.
G
Click OK to return to the Main window.
H
Click the Print Density button to open the Print Density Adjustment window.
Note:
This button is not available when you print manually.
User’s Guide
Printing
36
I
Select one of the Select Document Type settings. This automatically adjusts Print Density and Increase Ink
Drying Time.
Note:
If you are printing high-density data, such as graphs, we recommend adjusting settings manually.
J
Click OK to return to the Main window.
K
Make sure all of the settings are correct, and then click OK to close the printer settings window.
After completing the steps above, print one test copy and examine the results before printing an entire job.
Note:
If you are printing manually, instructions for printing the back pages will be displayed while the face pages are printed.
Follow the on-screen instructions to reload the paper.
Printer settings for Mac OS X 10.5 or 10.6
A
Make adjustments to basic settings.
& “Basic printer settings for Mac OS X 10.5 or 10.6” on page 29
User’s Guide
Printing
37
B
Select Two-sided Printing Settings from the pop-up menu.
C
Select Long-Edge binding or Short-Edge binding from the Two-sided Printing pop-up menu.
D
Select one of the Document Type settings. This automatically adjusts Print Density and Increased Ink Drying
Time.
Note:
If you are printing high-density data, such as graphs, we recommend adjusting settings manually.
E
Click Print to start printing.
Fit to Page Printing
You can use the Fit to Page printing function when you want to print, for example, an A4-size document on another
size paper.
User’s Guide
Printing
38
Fit to Page printing automatically resizes your page to the paper size you select. You can also resize your page manually.
Printer settings for Windows
A
Make adjustments to basic settings.
& “Basic printer settings for Windows” on page 27
B
Click the More Options tab, then select the Reduce/Enlarge Document check box.
C
Do one of the following:
❏If you selected Fit to Page, select the size of the paper you are using from the Output Paper.
❏If you selected Zoom to, use the arrows to choose a percentage.
User’s Guide
Printing
39
D
Click OK to close the printer settings window.
After completing the steps above, print one test copy and examine the results before printing an entire job.
Printer settings for Mac OS X 10.5 or 10.6
A
Make adjustments to basic settings.
& “Basic printer settings for Mac OS X 10.5 or 10.6” on page 29
B
Select Paper Handling from the pop-up menu.
C
Select the Scale to fit paper size.
D
Make sure that the appropriate size is displayed in Destination Paper Size.
E
Click Print to start printing.
User’s Guide
Printing
40
Pages Per Sheet Printing
Pages Per Sheet printing allows you to print two or four pages on single sheets of paper.
Printer settings for Windows
A
Make adjustments to basic settings.
& “Basic printer settings for Windows” on page 27
B
Select 2-Up or 4-Up as Multi-Page.
User’s Guide
Printing
41
C
Click Page Order button to open the Page Order Settings window.
D
Select from the following settings.
Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper.
Some settings may be unavailable, depending on the Orientation setting on the Main
window.
Print Page
Borders
Prints frames around the pages printed on each sheet.
E
Click OK to return to the Main window.
F
Click OK to close the printer settings window.
After completing the steps above, print one test copy and examine the results before printing an entire job.
Printer settings for Mac OS X 10.5 or 10.6
A
Make adjustments to basic settings.
& “Basic printer settings for Mac OS X 10.5 or 10.6” on page 29
User’s Guide
Printing
42
B
Select Layout from the pop-up menu.
C
Select from the following settings:
Pages per Sheet Prints multiple pages of your document on a single sheet of paper.
You can choose from 12469, , , , , or 16.
Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper.
Border Prints a border around the pages printed on each sheet. You can choose from None,
Single Hairline, Single Thin Line, Double Hairline, or Double Thin Line.
D
Click Print to start printing.
Poster Printing (for Windows only)
Poster Printing allows you to print poster-size images by enlarging one page to cover several sheets of paper.
User’s Guide
Printing
43
Note:
This feature is not available for Mac OS X.
Printer settings
A
Make adjustments to basic settings.
& “Basic printer settings for Windows” on page 27
B
Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as Multi-Page.
User’s Guide
Printing
44
C
Click Settings to adjust the way your poster will be printed. The Poster Settings window opens.
D
Make the following settings:
Print Cutting
Guides
Prints guide lines for cutting.
Overlapping
Alignment
Marks
Slightly overlaps the panels and prints alignment markers so that the panels can be
aligned more precisely.
Trim Lines Prints border lines on the panels to guide you when trimming the pages.
Note:
If you want to print only a few of the panels without printing the entire poster, click the panels that you do not want to
print.
E
Click OK to return to the Main window.
F
Click OK to close the printer settings window.
After completing the steps above, print one test copy and examine the results before printing an entire job. Then follow
the instructions.
& “How to make a poster from your prints” on page 46
User’s Guide
Printing
45
How to make a poster from your prints
The following is an example of how to create a poster with 2x2 Poster selected for Multi-Page and Overlapping
Alignment Marks selected for Print Cutting Guides.
A
Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross-marks:
B
Place the edge of Sheet 1 on top of Sheet 2 and align the cross-marks, then temporarily tape the two sheets
together from the back:
C
Cut the taped sheets in two along a vertical line through the alignment markers (this time, a line to the left of the
cross-marks):
User’s Guide
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46
D
Align the edges of the paper using the alignment markers and tape them together from the back:
E
Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together.
F
Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper:
G
Cut off the remaining margins.
Watermark Printing (for Windows only)
Watermark printing allows you to print a text-based or image-based watermark on your document.
Note:
This feature is not available for Mac OS X.
User’s Guide
Printing
47
Printing the watermark
A
Make adjustments to basic settings.
& “Basic printer settings for Windows” on page 27
B
Click the More Options tab, choose the desired watermark from the Watermark list, then click Settings.
If you want to create your own watermark, see the online help.
User’s Guide
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48
C
Specify the settings you want for the watermark.
D
Click OK to return to the More Options window.
E
Click OK to close the printer settings window.
After completing the steps above, print one test copy and examine the results before printing an entire job.
Sharing Your Printer
You can set up your printer so other users on the network can share it.
First you will set up the printer as a shared printer on the computer directly connected to it.
Then you will add the printer to each network computer that will access it.
See your Windows or Macintosh documentation for details.
Using the PostScript Printer Driver and the PCL6 Printer
Driver
For PS3/PCL models, you need to download the software from the Epson’s website. Contact customer support in your
region for more details on obtaining the printer drivers and system requirements such as supported operating systems.
User’s Guide
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49
Installing Option
250-Sheet Paper Cassette Unit
Installing the paper cassette unit
Follow the steps below to install the paper cassette unit.
A
Turn the product off and unplug the power cord and all the interface cables.
!
Caution:
Make sure to unplug the power cord from the product to prevent getting an electric shock.
B
Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product.
Note:
❏Remove the protective materials from the unit.
❏Keep all protective materials in ca paper cassette unit in the future.se you want to ship the optional
C
Carefully, grasp the product at the position indicated below and lift it carefully.
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Installing Option
50
D
Align the corners of the product and the unit, then lower the product gently onto the unit so that the connector
and two pins on the top of the unit fit into the terminal and the holes on the bottom of the product respectively.
E
Reconnect all the interface cables and the power cord.
F
Plug the product’s power cord into an electrical outlet.
G
Turn on the product.
Uninstalling the cassette unit
Perform the installation procedure in reverse.
User’s Guide
Installing Option
51
Replacing Consumables
Ink Cartridges
Checking the ink cartridge status
For Windows
Note:
❏Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink
cartridge status may not be displayed.
❏When an ink cartridge is running low, the Low Ink Reminder screen automatically appears. You can also check the ink
cartridge status from this screen. If you do not want to display this screen, first access the printer driver and then click the
Maintenance tab, and then Monitoring Preferences. On the Monitoring Preferences screen, clear the See Low Ink
Reminder alerts check box.
❏If an ink cartridge is running low, prepare a new ink cartridge.
To check the ink cartridge status, do one of the following:
❏Open the printer driver, click the Main tab, and then click the Ink Levels button.
❏Double-click the printer shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the
following section:
& “From the shortcut icon on the taskbar” on page 26
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❏Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic
displays the ink cartridge status.
Note:
❏If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the
Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
❏Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the
window above.
❏The ink levels displayed are an approximate indication.
For Mac OS X
Note:
If an ink cartridge is running low, prepare a new ink cartridge.
You can check the ink cartridge status using EPSON Status Monitor. Follow the steps below.
A
Access the Epson Printer Utility 4 dialog.
& “Accessing the printer driver for Mac OS X” on page 26
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B
Click the EPSON Status Monitor button. The EPSON Status Monitor appears.
Note:
❏The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge
status, click Update.
❏Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink
cartridge status may not be displayed.
❏The ink levels displayed are an approximate indication.
Using the printer buttons
& “Status lights” on page 72
Precautions on ink cartridge replacement
Read all of the instructions in this section before replacing the ink cartridges.
❏We recommend storing ink cartridges at normal room temperature, and to use them by the expiry date printed on
the cartridge packaging.
❏For the best printing results, use up the ink cartridge within six months of installation.
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❏If you move ink cartridges from a cold place to a warm place, leave it at room temperature for more than four hours
before using the ink cartridge.
❏Although the ink cartridges may contain recycled materials, this does not effect printer function or performance.
❏Do not drop or knock it against hard objects; otherwise, the ink may leak.
❏This printer uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge.
Cartridges are usable even if they are removed and reinserted.
❏If you need to remove an ink cartridge temporarily, be sure to protect the ink supply area from dirt and dust. Store
the ink cartridge in the same environment as the printer.
❏Never turn off the printer during initial ink charging. The ink may fail to filled up and the printer may become
unavailable to print.
❏The valve in the ink supply port is designed to contain any excess ink that may be released. However, careful
handling is recommended. Do not touch the supply port of the ink cartridge or its surrounding area.
❏For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with
low ink status may not be used when reinserted.
❏Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.
❏Keep ink cartridges out of the reach of children. Do not allow children to drink from or handle the cartridges.
❏Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. If ink gets on
your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with
water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.
❏Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of
non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed, and use of non-genuine ink is recorded for possible use in service support.
❏Leave the old cartridge installed in the printer until you have obtained a replacement; otherwise, ink remaining in
the print head nozzles may dry out.
❏Never turn off the printer while replacing the ink cartridge. Doing so may damage the IC chip on the ink cartridge
and the printer may not print properly.
❏To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the cartridge when your printer indicates to replace the cartridge. The yields quoted for you do not
include this reserve.
Replacing an ink cartridge
When the ink cartridge becomes low or expended, a message appears on your computer or the ink status light flashes.
A
Open the front cover.
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B
Push the ink cartridge and pull it out of the printer. Dispose of the used cartridge properly. Do not take the used
cartridge apart or try to refill it.
Note:
Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding
area when removing the cartridges.
C
Remove the replacement ink cartridge from its package. Do not touch the green chip on the side of the cartridge.
Doing so may prevent normal operation and printing.
Note:
Do not shake used ink cartridges, as they may leak.
D
Shake the ink cartridge for 5 seconds 15 times horizontally in approximately 5 cm movements as shown in the
following illustration.
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E
Place the ink cartridge into the cartridge holder. Push the cartridge until it clicks into place, and then close the
front cover.
Note:
The power light continues to flash while the printer is charging ink. Do not turn off the printer during ink charging. If
the ink charging is incomplete, you may not be able to print.
Ink cartridge replacement is complete. The printer will return to its previous status.
Maintenance Box
Checking the maintenance box status
The maintenance box status is shown in the same screen of the ink cartridge status. You can check the status from the
printer software or the control panel.
& “Checking the ink cartridge status” on page 52
Handling precautions
Read all of the instructions in this section before replacing the maintenance box.
❏Epson recommends the use of a genuine Epson maintenance box. The use of a non-genuine maintenance box may
cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic
printer behavior. Epson cannot guar of a non-genuine maintenance box.antee the quality or reliability
❏Do not dismantle the maintenance box.
❏Do not touch the green IC chip on the side of the maintenance box.
❏Keep out of reach of children, and do not drink the ink.
❏Do not tilt the used maintenance box until it is placed in the plastic bag provided.
❏Do not reuse a maintenance box which has been removed and left detached for a long period.
❏Keep the maintenance box away from direct sunlight.
Replacing a maintenance box
To replace the maintenance box, follow the steps below.
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A
Confirm that the product is not draining the ink.
B
Remove the replacement maintenance box from the package.
Note:
Do not touch the green chip on the side of the box. Doing so may prevent normal operation.
C
Push the buttons on either side of the rear unit at the same time, and then pull the unit out.
D
Put your hand on the handle of the maintenance box, and then pull the box outward.
Note:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them
immediately with water.
E
Put the used maintenance box in the plastic bag provided with the replacement box, and dispose of it properly.
Note:
Do not tilt the used maintenance box until after it is sealed in the plastic bag.
F
Insert the maintenance box into place as far as it will go.
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G
Push the button on either side of the rear unit at the same time, and then reattach the unit.
H
Press the B button.
Maintenance box replacement is complete.
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Maintaining Your Printer and Software
Checking the Print Head Nozzles
If you find that the print is unexpectedly faint or that dots are missing, you may be able to identify the problem by
checking the print head nozzles.
You can check the print head nozzles from your computer by using the Nozzle Check utility or from the printer by
using the buttons.
Using the Nozzle Check utility for Windows
Follow the steps below to use the Nozzle Check utility.
A
Make sure that no lights are indicating errors.
B
Make sure that A4-size paper is loaded in the rear MP tray or the paper cassette.
C
Right-click the printer icon on the taskbar, then select Nozzle Check.
If the printer icon does not appear, refer to the following section to add the icon.
& “From the shortcut icon on the taskbar” on page 26
D
Follow the on-screen instructions.
Using the Nozzle Check utility for Mac OS X
Follow the steps below to use the Nozzle Check utility.
A
Make sure that no lights are indicating errors.
B
Make sure that A4-size paper is loaded in the rear MP tray or the paper cassette.
C
Access the Epson Printer Utility 4 dialog.
& “Accessing the printer driver for Mac OS X” on page 26
D
Click the Nozzle Check button.
E
Follow the on-screen instructions.
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Using the printer buttons
Follow the steps below to check the print head nozzles using the printer buttons.
A
Make sure that no lights are indicating errors.
B
Turn off the printer.
C
Make sure that A4-size paper is loaded in the paper cassette.
D
While holding down the B button, press the P button to turn on the printer.
E
When the printer turns on, release both the buttons. The printer prints the nozzle check pattern.
Below are two sample nozzle check patterns.
Compare the quality of the printed check page with the sample shown below. If there are no print quality
problems, such as gaps or missing segments in the test lines, the print head is fine.
If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle or a
misaligned print head.
& “Cleaning the Print Head” on page 62
& “Aligning the Print Head” on page 64
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Cleaning the Print Head
If you find that the print is unexpectedly faint or that dots are missing, you may be able to solve these problems by
cleaning the print head, which ensures that the nozzles are delivering ink properly.
You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the
printer by using the buttons.
Note:
❏Because print head cleaning uses some ink from the cartridge, clean the print head only if quality declines; for example, if
the printout is blurry or the color is incorrect or missing.
❏When ink is low you may not be able to clean the print head. When ink is expended you cannot clean the print head.
Replace the appropriate ink cartridge first.
Using the Head Cleaning utility for Windows
Follow the steps below to clean the print head using the Head Cleaning utility.
A
Make sure that no lights are indicating errors.
B
Right-click the printer icon on the taskbar, then select Head Cleaning.
If the printer icon does not appear, refer to the following section to add the icon.
& “From the shortcut icon on the taskbar” on page 26
C
Follow the on-screen instructions.
!
Caution:
Do not open the front cover or turn off the printer during head cleaning.
Note:
To maintain print quality, we recommend printing a few pages on a regular basis.
Using the Head Cleaning utility for Mac OS X
Follow the steps below to clean the print head using the Head Cleaning utility.
A
Make sure that no lights are indicating errors.
B
Access the Epson Printer Utility 4.
& “Accessing the printer driver for Mac OS X” on page 26
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C
Click the Head Cleaning button.
D
Follow the on-screen instructions.
!
Caution:
Do not open the front cover or turn off the printer during head cleaning.
Note:
To maintain print quality, we recommend printing a few pages on a regular basis.
Using the printer buttons
Follow the steps below to clean the print head using the printer buttons.
A
Make sure that no lights are indicating errors.
B
Press the B button.
The printer starts cleaning the print head and the P light begins flashing.
!
Caution:
Never turn off the printer while the P light is flashing. Doing so may damage the printer.
C
When the P light stops flashing, print a nozzle check pattern to confirm that the head is clean.
& “Checking the Print Head Nozzles” on page 60
Note:
❏To maintain print quality, we recommend printing a few pages on a regular basis.
❏If print quality has not improved after repeating this procedure about four times, turn the printer off and wait for at least
six hours. Then run the nozzle check again and repeat the head cleaning if necessary. If print quality has still not
improved, contact Epson support.
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Aligning the Print Head
If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the
Print Head Alignment utility in your printer driver.
Refer to the appropriate section below.
Note:
Do not press the + button to cancel printing while printing a test pattern with the Print Head Alignment utility.
Using the Print Head Alignment utility for Windows
Follow the steps below to align the print head using the Print Head Alignment utility.
A
Make sure that no lights are indicating errors.
B
Make sure A4-size paper is loaded in paper cassette 1.
C
Right-click the printer icon on the taskbar, then select Print Head Alignment.
If the printer icon does not appear, refer to the following section to add the icon.
& “From the shortcut icon on the taskbar” on page 26
D
Follow the on-screen instructions to align the print head.
Using the Print Head Alignment utility for Mac OS X
Follow the steps below to align the print head using the Print Head Alignment utility.
A
Make sure that no lights are indicating errors.
B
Make sure A4-size paper is loaded in paper cassette 1.
C
Access the Epson Printer Utility 4 dialog.
& “Accessing the printer driver for Mac OS X” on page 26
D
Click the Print Head Alignment button.
E
Follow the on-screen instructions to align the print head.
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Making Printer Settings
If you have installed the printer driver, you can make various printer settings from your computer using the setting
utility.
Note:
For PS3/PCL models, you need to download the software from the Epson’s website.
Power Off Timer Setting
The printer turns off automatically if no operations are performed for the selected period after it enters sleep mode.
You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
Please consider the environment before making any change.
Follow the steps below to adjust the time.
For Windows
A
Windows 7: Click the start button, select Devices and Printers, and then right-click the printer and select
Printer properties.
Windows Vista and Server 2008: Click the start button, select Control Panel, and then select Printer from the
Hardware and Sound category. Then right-click the printer and select Properties.
Windows XP and Server 2003: Click Start, Control Panel, and then Printers and Faxes. Then right-click the
printer and select Properties.
B
Click the Optional Settings tab, and then click the Printer Settings button.
C
Select Off, , 2h 4h, 8h, or 12h as the Power Off Timer setting.
D
Click the button.Apply
For Mac OS X
A
Access the Epson Printer Utility 4 dialog box.
& “Accessing the printer driver for Mac OS X” on page 26
B
Click the Printer Settings button. The Printer Settings screen appears.
C
Select Off, , 2h 4h, 8h, or 12h as the Power Off Timer setting.
D
Click the button.Apply
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Paper Size Loaded Setting
Follow the steps below to define which paper size should be loaded in the rear MP tray and cassette(s).
Once this setting is made, you do not have to select the paper source every time you print.
For Windows
A
Windows 7: Click the start button, select Devices and Printers, and then right-click the printer and select
Printer properties.
Windows Vista and Server 2008: Click the start button, select Control Panel, and then select Printer from the
Hardware and Sound category. Then right-click the printer and select Properties.
Windows XP and Server 2003: Click Start, Control Panel, then Printers and Faxes. Then right-click the
printer and select Properties.
B
Click the Optional Settings tab and click the Printer Settings button.
C
Select the paper size for each paper source as the Paper Size Loaded.
D
Click the button.Apply
For Mac OS X
A
Access the Epson Printer Utility 4 dialog box.
& “Accessing the printer driver for Mac OS X” on page 26
B
Click the Printer Settings button. The Printer Settings screen appears.
C
Select the paper size for each paper source as the Paper Size Loaded.
D
Press the Apply button.
Cleaning the Printer
Cleaning the exterior of the printer
To keep your printer operating at its best, clean it thoroughly several times a year by using the following instructions.
!
Caution:
Never use alcohol or thinner to clean the printer. These chemicals can damage the printer.
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Note:
Close the rear MP tray and the output tray when you are not using the printer to protect the printer from dust.
Cleaning the interior of the printer
To keep your print results at their best, clean the roller inside by using the following procedure.
!
Warning:
Be careful not to touch the parts inside the printer.
!
Caution:
❏Be careful to keep water away from the electronic components.
❏Do not spray the inside of the printer with lubricants.
❏Unsuitable oils can damage the mechanism. Contact your dealer or a qualified service person if lubrication is
needed.
A
Make sure that no lights are indicating errors.
B
Load several sheets of A4-size plain paper.
C
Press the b button to feed and eject paper.
D
Repeat step 3 until the paper is not smeared with ink.
Transporting the Printer
If you move the printer some distance, you need to prepare it for transportation in its original box or one of a similar
size.
!
Caution:
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise
ink may leak.
❏Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer
from printing.
A
Make sure the printer is off.
B
Unplug the power cord from the outlet, then disconnect the USB cable from your computer. Disconnect all
other cables from the printer.
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C
Remove all paper from the rear MP tray.
D
Flip back the feeder guard, and then close the paper support and the output tray.
E
Remove all paper from the paper cassette and re-insert the cassette into the printer.
F
Repack the printer in its box, using the protective materials that came with it.
Note:
❏Keep the printer level during transport.
❏Be sure to remove the protective materials from the printer before using it again.
Checking and Installing Your Software
Checking the software installed on your computer
To use the functions described in this User’s Guide, you need to install the following software.
❏Epson Driver and Utilities
❏Epson Event Manager
Follow the steps below to check that the software is installed on your computer.
For Windows
A
Windows 7, Vista, and Server 2008: Click the start button and select Control Panel.
Windows XP and Server 2003: Click Start and select Control Panel.
B
Windows 7, Vista, and Server 2008: Click Uninstall a program from the Programs category.
Windows XP: Double-click the Add or Remove Programs icon.
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Windows Server 2003: Click the Add or Remove Programs icon.
C
Check the list of currently installed programs.
For Mac OS X
A
Double-click Macintosh HD.
B
Double-click the Epson Software folder in the Applications folder and check the contents.
Note:
❏The Applications folder contains software provided by third parties.
❏To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Fax.
Then locate your product in the Printers list box.
Installing the software
Insert the printer software disk that came with your product and select the software you want to install on the Software
Select screen.
Uninstalling Your Software
You may need to uninstall and then reinstall your printer software to solve certain problems or if you upgrade your
operating system.
For Windows
Note:
❏For Windows 7, Vista, and Server 2008, you need an administrator account and password if you log on as a standard
user.
❏For Windows XP and Server 2003, you must log on to a Computer Administrator account.
A
Turn off the product.
B
Disconnect the product’s interface cable from your computer.
C
Do one of the following.
Windows 7, Vista, and Server 2008: Click the start button and select Control Panel.
Windows XP and Server 2003: Click Start and select Control Panel.
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D
Do one of the following.
Windows 7, Vista, and Server 2008: Click Uninstall a program from the Programs category.
Windows XP: Double-click the Add or Remove Programs icon.
Windows Server 2003: Click the Add or Remove Programs icon.
E
Select the software you want to uninstall such as your product’s driver and the application from the list
displayed.
F
Do one of the following.
Windows 7 and Server 2008: Click Uninstall/Change or Uninstall.
Windows Vista: Click Uninstall/Change or Uninstall, and then click Continue in the User Account Control
window.
Windows XP and Server 2003: Click Change/Remove or Remove.
Note:
If you chose to uninstall your product’s printer driver in step 5, select the icon for your product and then click
OK.
G
When the confirmation window appears, click Yes or Next.
H
Follow the on-screen instructions.
In some cases, a message may appear to prompt you to restart your computer. If so, make sure I want to restart my
computer now is selected and click Finish.
For Mac OS X
Note:
❏To uninstall your printer software you need to download the Uninstall Center.
Access the site at:
http://www.epson.com
Next, select the support section of your local Epson Web site.
❏To uninstall applications, you must log on to a Computer Administrator account.
You cannot uninstall programs if you log on as a limited account user.
❏Depending on the application, the Installer may be separated from the Uninstaller.
A
Quit all running applications.
B
Double-click the Uninstall Center icon in the Epson folder in your Mac OS X hard drive.
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C
Select the check boxes for the software you want to uninstall, such as your product’s driver and the application,
from the list displayed.
D
Click Uninstall.
E
Follow the on-screen instructions.
If you cannot find the software you want to uninstall in the Uninstall Center window, double-click the Applications
folder in your Mac OS X hard drive, select the application you want to uninstall, and then drag it to the Trash icon.
Note:
If you uninstall the printer driver and the name of your product remains in the Print & Fax window, select the name of your
product and click the - remove button.
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Troubleshooting for Printing
Diagnosing the Problem
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions
until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving,
the control panel, the status monitor, or by running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper
feeding problem, or if the printer does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
& “Canceling Printing” on page 30
Status lights
You can identify many common printer problems using the lights on your printer. If the printer stops working and the
lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective
measures.
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Lights Problem and solution
Paper out
No paper is loaded. Load paper into the rear MP tray or the paper
cassette, and then press the b button. The printer
resumes printing and the light goes out.
No paper cassette
Paper cassette is not installed. Install the paper cassette into the printer and
press the b button.
Wrong paper size fed
During automatic 2-sided printing, the paper size
fed into the printer is smaller than the selected
paper size.
After loading paper that matches the print size
selected on the computer, press the b button to
clear the error, and then continue printing.
Reprint any missing pages.
Paper size selected does not match the paper size setting
The selected paper size does not match any of the
sizes set in the Paper Size Loaded setting.
After loading paper that matches the print size
selected with the computer, press the b button to
clear the error, and then change the Paper Size
Loaded setting to continue printing.
& “Paper Size Loaded Setting” on page 66
Reprint any missing pages.
Double-paper feed
Two sheets of paper are fed at the same time. Press the b button to feed and eject the paper. If
the paper remains in the printer, see “The Paper
Jams” on page 80.
Unsupported paper size fed (for PS3/PCL models only)
Unsupported paper size fed during 2-sided
printing.
Press the + button to cancel printing, or press the
b button to print one side using the currently
loaded paper.
For 2-sided printing, cancel printing, load a paper
size that supports 2-sided printing, and then
reprint the data.
Paper jam
Paper has jammed in the printer. Try the following solutions.
1. & “Removing jammed paper from the paper
cassette(s)” on page 82
2. & “Removing jammed paper from the rear
unit” on page 80
3. & “Removing jammed paper from the front
cover and the output tray” on page 81
4. Press the b button to clear the error.
Front cover open
The front cover is open. Close the front cover.
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Lights Problem and solution
Insufficient printer memory (for PS3/PCL models only)
Not enough memory in the printer to continue
printing.
Not enough memory in the printer to complete
the current print job. Press the b button to cancel
the current job.
Ink expended
An ink cartridge is expended or not installed. Replace the ink cartridge with a new one. If the
light is still on after you have replaced the
cartridge, it may not be installed correctly.
Reinstall the ink cartridge so that it clicks into
place.
& “Replacing an ink cartridge” on page 55
Wrong cartridge
The currently installed ink cartridge cannot be
used with the printer.
Replace the incompatible cartridge with an
appropriate ink cartridge.
& “Replacing an ink cartridge” on page 55
Incorrectly installed ink cartridge
An ink cartridge is not installed correctly. Reinsert the ink cartridge.
& “The ink light is flashing or is on after you
replace the cartridge” on page 90
Ink low
An ink cartridge is nearly expended. Obtain a replacement ink cartridge.
Maintenance box is at end
The maintenance box is at the end of its service
life.
Replace the maintenance box with a new one.
& “Replacing a maintenance box” on page 57
Wrong maintenance box
The currently installed maintenance box cannot
be used with the printer.
Replace the incompatible maintenance box with
an appropriate maintenance box.
& “Replacing a maintenance box” on page 57
No maintenance box
Maintenance box is not installed. Insert the maintenance box.
& “Replacing a maintenance box” on page 57
Maintenance box is near end
The maintenance box is nearing the end of its
service life.
Obtain a replacement maintenance box.
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Lights Problem and solution
General error
An unknown printer error has occurred. Try the following solutions.
1. & “Removing jammed paper from the paper
cassette(s)” on page 82
2. & “Removing jammed paper from the rear
unit” on page 80
3. & “Removing jammed paper from the front
cover and the output tray” on page 81
4. Press the P button to turn off the printer, and
then press the P button again to turn the printer
back on.
If the error does not clear, contact your dealer.
All lights except
for power light
stay on.
Recovery mode
The firmware update has failed, and the printer is
in recovery mode.
You will need to re-attempt the firmware update.
Ready a USB cable and visit your local Epson
website for further instructions.
= on, = off, = flashing slowly, flashing fast
Status monitor
If a problem occurs while printing, an error message will appear in the status monitor window.
When you need to replace an ink cartridge or a maintenance box, click the How To button on the window, and the
status monitor will lead you step-by-step through the cartridge or the maintenance box replacement procedure.
Note for Windows users:
If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended
Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
To confirm the status of each ink cartridge, see one of the following sections:
& “Using EPSON Status Monitor 3” on page 76 (Windows)
& “Using EPSON Status Monitor” on page 78 (Mac OS X)
Running a printer operation check
If you are unable to determine the source of the problem, run a printer operation check to help you determine whether
the problem comes from the printer or your computer.
To run a printer operation check, follow these steps.
A
Make sure the printer is turned off.
B
Make sure that A4-size paper is loaded in the paper cassette.
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C
While holding down the B button, press the P button to turn on the printer. When the printer turns on, release
both the buttons.
A test page prints showing a nozzle check pattern. If the pattern has gaps, you need to clean the print head.
& “Cleaning the Print Head” on page 62
❏If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It is also
possible that your software may not be installed correctly. Try uninstalling your software and reinstalling it.
& “Uninstalling Your Software” on page 69
❏If the test page does not print, you may have a problem with your printer. Try the suggestions in the following
section.
& “The Printer Does Not Print” on page 89
Checking Printer Status
For Windows
Using EPSON Status Monitor 3
EPSON Status Monitor 3 displays detailed information on the printer status.
There are two ways to access EPSON Status Monitor 3:
❏Double-click the printer shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the
following section:
& “From the shortcut icon on the taskbar” on page 26
❏Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button.
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Troubleshooting for Printing
76
When you access EPSON Status Monitor 3, the following window appears:
Note:
❏If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the
Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
❏Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the
window above.
EPSON Status Monitor 3 provides the following information:
❏Current Status:
If the ink is low/expended or the maintenance box is nearly full/full, the How to button appears in the EPSON
Status Monitor 3 window. Clicking How to displays ink cartridge or maintenance box replacement instructions.
❏Ink Levels:
EPSON Status Monitor 3 provides a graphic display of the ink cartridge status.
❏Information:
You can view information about the installed ink cartridges by clicking Information.
❏Maintenance Box Service Life:
EPSON Status Monitor 3 provides a graphic display of the maintenance box status.
❏Technical Support:
You can access the online User’s Guide from EPSON Status Monitor 3. If you encounter a problem, click
Technical Support in the EPSON Status Monitor 3 window.
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77
❏Print Queue:
You can view Windows Spooler by clicking Print Queue.
If a problem occurs during printing, EPSON Status Monitor 3 will pop up and display an error message. For more
information, click Technical Support to access the online User’s Guide.
When the ink is low/expended or the maintenance box is nearly full/full, the How to button appears. Click How to, and
EPSON Status Monitor 3 will lead you step-by-step through the cartridge or maintenance box replacement procedure.
For Mac OS X
Using EPSON Status Monitor
If EPSON Status Monitor detects a printer problem, it will inform you with an error message.
Follow these steps to access EPSON Status Monitor.
A
Access the Epson Printer Utility 4.
& “Accessing the printer driver for Mac OS X” on page 26
User’s Guide
Troubleshooting for Printing
78
B
Click the EPSON Status Monitor button. The EPSON Status Monitor appears.
When ink is low/expended or the maintenance box is nearly full/full, a How to button appears. Click How to, and
EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement
procedure.
User’s Guide
Troubleshooting for Printing
79
You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink
cartridge status at the time it was opened. To update the ink cartridge status, click Update.
The Paper Jams
!
Warning:
Never touch the buttons on the control panel while your hand is inside the printer.
Check the lights on the printer first to diagnose the problem.
& “Status lights” on page 72
Removing jammed paper from the rear unit
A
Push the buttons on either side of the rear unit at the same time, and then pull the unit out.
B
Carefully remove the jammed paper.
C
Carefully remove the jammed paper.
User’s Guide
Troubleshooting for Printing
80
D
Push the button on either side of the rear unit at the same time, and then reattach the unit.
Removing jammed paper from the front cover and the output tray
A
Open the front cover.
B
Remove all of the paper inside, including any torn pieces.
C
Close the front cover. If the jammed paper remains near the output tray, carefully remove the paper.
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81
Removing jammed paper from the paper cassette(s)
Note:
The illustrations in this section show how to remove jammed paper from paper cassette 1.
When removing jammed paper from paper cassette 2, repeat the instructions described below.
A
Pull out the paper cassette.
B
Reload the paper into the paper cassette.
& “Into the paper cassette” on page 18
C
Carefully remove any paper jammed inside the printer.
D
Keep the cassette flat and insert it back into the printer carefully and slowly.
User’s Guide
Troubleshooting for Printing
82
Print Quality Problems
If you are having print quality problems ons below. Click th, then compare it with the illustrati e caption under the
illustration that best resembles your prints.
Good sample
& “Horizontal banding” on page 84 & “Vertical banding or misalignment” on
page 84
Horizontal banding
❏Make sure the printable side of the paper is face up in the rear MP tray.
❏Make sure the printable side of the paper is face down in the paper cassette.
❏Run the Nozzle Check utility. If any missing segments or broken lines are observed on the printed pattern, clean
the print head.
& “Checking the Print Head Nozzles” on page 60
❏For best results, use up ink cartridge within six months of opening the package.
❏Try to use genuine Epson ink cartridges.
❏Check the H light. If the light is flashing, replace the appropriate ink cartridge.
& “Replacing an ink cartridge” on page 55
❏Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
& “Selecting the correct paper type ” on page 26
❏If banding appears at intervals of 2.5 cm, run the Print Head Alignment utility.
& “Aligning the Print Head” on page 64
Vertical banding or misalignment
❏Make sure the printable side of the paper is face up in the rear MP tray.
User’s Guide
Troubleshooting for Printing
84
❏Make sure the printable side of the paper is face down in the paper cassette.
❏Run the Nozzle Check utility. If any missing segments or broken lines are observed on the printed pattern, clean
the print head.
& “Checking the Print Head Nozzles” on page 60
❏Run the Print Head Alignment utility.
& “Aligning the Print Head” on page 64
❏For Windows, clear the High Speed check box from the More Options window in your printer driver. See the
online help for details.
For Mac OS X 10.5 or later, select Off from the High Speed Printing. To display the High Speed Printing, click
through the following menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options &
Supplies, and then Driver.
❏Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
& “Selecting the correct paper type ” on page 26
Blurry or smeared print
❏We recommend using Epson paper.
& “Paper” on page 95
❏Try to use genuine Epson ink cartridges.
❏Make sure the printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not
operate properly if it is tilted.
❏Make sure your paper is not damaged, dirty, or too old.
❏Make sure your paper is dry and the printable side is facing up in the rear MP tray.
❏Make sure your paper is dry and the printable side is face down in the paper cassette.
❏If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
❏Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
& “Selecting the correct paper type ” on page 26
❏Remove each sheet from the output tray as it is printed.
❏Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle
your prints, follow the instructions of the paper.
❏Run the Nozzle Check utility. If any missing segments or broken lines are observed on the printed pattern, clean
the print head.
& “Checking the Print Head Nozzles” on page 60
❏If the paper is smeared with ink after printing, clean the interior of the printer.
& “Cleaning the interior of the printer” on page 67
❏If you have just replaced an ink cartridge, make sure the date on the box. If you have not used the printer for a long
time, Epson recommends replacing the ink cartridges.
User’s Guide
Troubleshooting for Printing
85
Miscellaneous Printout Problems
Incorrect or garbled characters
❏Clear any stalled print jobs.
& “Canceling Printing” on page 30
❏Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
Incorrect margins
❏Check the margin settings in your application. Make sure that the margins are within the printable area of the
page.
& “Printable area” on page 98
❏Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog or Print dialog.
See the printer driver online help for details.
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
Printout has a slight slant
Make sure that the paper is loaded into the rear MP tray or the paper cassette correctly.
& “Loading Paper” on page 18
Inverted image
❏For Windows, clear the Mirror Image check box from the More Options window of your printer driver, or turn
off the Mirror Image setting in your application.
For Mac OS X, clear the Mirror Image check box in Print Settings in the Print dialog box of your printer driver, or
turn off the Mirror Image setting in your application.
For instructions, see the online help for your printer driver or for your application.
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
Blank pages print
❏Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog or Print dialog.
See the printer driver online help for details.
User’s Guide
Troubleshooting for Printing
86
❏For Windows, check the Skip Blank Page setting by clicking the Extended Settings button on the Maintenance
window of the printer driver.
For Mac OS X 10.5 or later, select On from the Skip Blank Page. To display the Skip Blank Page, click through the
following menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options & Supplies,
and then Driver.
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
After trying one or more of these solutions, run a printer operation check to check your results.
& “Running a printer operation check” on page 75
Printed side is smeared or scuffed
❏If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
❏For Windows, clear the High Speed check box from the More Options window in your printer driver. See the
online help for details.
For Mac OS X 10.5 or later, select Off from the High Speed Printing. To display the High Speed Printing, click
through the following menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options &
Supplies, and then Driver.
❏Load and eject plain paper several times.
& “Cleaning the interior of the printer” on page 67
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
Printing is too slow
❏Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.
& “Selecting the correct paper type ” on page 26
❏For Windows, choose a lower Quality in the printer driver Main window.
For Mac OS X, choose a lower Print Quality in the Print Settings dialog from your printer driver’s Print dialog.
& “Accessing the printer driver for Windows” on page 25
& “Accessing the printer driver for Mac OS X” on page 26
❏For Mac OS X 10.5 or later, select On from the High Speed Printing dialog. To display the High Speed Printing
dialog, click through the following menus: System Preferences, Print & Fax, your printer (in the Printers list
box), Options & Supplies, and then Driver.
❏Close any unnecessary applications.
❏If you print continuously for an extended period, the printing may be extremely slow. This is to slow down the
printing speed and prevent the printer mechanism from overheating and being damaged. If this happens, you can
continue to print, but we recommend stopping and leaving the printer idle for at least 30 minutes with the power
on. (The printer does not recover with the power off.) After you restart, the printer will print at normal speed.
❏Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 69
User’s Guide
Troubleshooting for Printing
87
If you try all of the methods above and cannot solve the problem, see the following:
& “Increasing the Print Speed (For Windows Only)” on page 91
Paper Does Not Feed Correctly
Paper does not feed
Remove the stack of paper and make sure of the following:
❏You have inserted the paper cassette all the way into the printer.
❏The paper is not curled or creased.
❏The paper is not too old. See the instructions that came with the paper for more information.
❏Check the Paper Size Loaded setting and load paper that matches the paper size set for each paper source.
& “Paper Size Loaded Setting” on page 66
❏You have selected the correct paper source in the application or printer driver settings.
& “Selecting which tray to use and its loading capacities” on page 16
❏For plain paper, do not load paper above the line just under the H c or arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
& “Selecting which tray to use and its loading capacities” on page 16
❏Paper is not jammed inside the printer. If it is, remove the jammed paper.
& “The Paper Jams” on page 80
❏The ink cartridge is not expended. If a cartridge is expended, replace it.
& “Replacing an ink cartridge” on page 55
❏You have followed any special loading instructions that came with your paper.
❏The paper does not have any binder holes.
Multiple pages feed
❏For plain paper, do not load paper above the line just under the H c or arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
& “Selecting which tray to use and its loading capacities” on page 16
❏Make sure the edge guides are snug against the edges of the paper.
❏Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before
loading.
❏Remove the stack of paper and make sure that the paper is not too thin.
& “Paper” on page 96
User’s Guide
Troubleshooting for Printing
88
❏Fan the edges of the stack to separate the sheets, then reload the paper.
❏If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also
check in your application.
For Windows, check the Copies setting on the Main window.
For Mac OS X 10.5 or later, check the Copies setting in the Print dialog.
Paper is improperly loaded
If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off
and gently remove the paper. Then turn the printer on and reload the paper correctly.
Paper is not ejected fully or is wrinkled
❏If the paper does not eject fully, press the b button to eject the paper. If the paper is jammed inside the printer,
remove it by referring to the following section.
& “The Paper Jams” on page 80
❏If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.
Note:
Store any unused paper in its original packaging in a dry area.
The Printer Does Not Print
All lights are off
❏Press the P button to make sure the printer is on.
❏Turn off the printer and make sure that the power cord is securely plugged in.
❏Make sure that your outlet works and is not controlled by a wall switch or timer.
Lights came on and then went out
The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then check the
label on the back of the printer.
!
Caution:
If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.
Only the power light is on
❏Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.
User’s Guide
Troubleshooting for Printing
89
Termékspecifikációk
| Márka: | Epson |
| Kategória: | nyomtató |
| Modell: | WorkForce Pro WP-M4015 DN |
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